My wife, 15-month old and I stayed at the Boston Logan Hilton to catch an early flight after a week vacation (i.e. we had a lot of stuff). We planned to take the 6:30am hotel shuttle to the terminal in the morning, which is scheduled to leave every 15 minutes. Unfortunately, we were not informed that the shuttle could not accommodate all the passengers trying to get to the airport and about 15 of us were left stranded to wait for the next shuttle. While there was an idle shuttle sitting nearby, we waited a full 15 minutes for the 6:45am shuttle. Then, the first stop was to drop off FedEx pilots at an out of the way location -- this is kind of annoying as we approached the 7am hour before we even got close to the airport. As a point of reference, you can walk to terminal A or E from the hotel in 5 minutes. Unfortunately we were flying out of terminal C (and had a ton of stuff), which we were told is not walkable. Still, taking more than 25 minutes longer to drive to terminal C than it takes to walk to terminal A was not our expectation. The Hilton should a) have extra capacity with additional shuttles to accommodate the passengers who are clearly staying at the hotel only for the convenience of being able to quickly get to the airport and b) they should de-prioritize FedEx pilots or arrange a separate shuttle so that the shuttle doesn't go 10 minutes out of its way when regular passengers are just trying to make their flight.
Beyond that, the service was fine (bell persons were great).
- Also Known As:
- Hilton Boston Logan Airport Hotel
- Hilton Boston Logan Airport Hotel Boston
- Hilton Hotel Boston
- Hilton Boston
- Boston Hilton
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Hilton Hotels, Tingo, Agoda, TripOnline SA, getaroom.com, Expedia, Otel, Hotels.com and Venere so you can book your Hilton Boston Logan Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.