I had an extended stay as part of a business trip. The hotel was chosen for me by my company, but I had to pay for it myself. While the cost and amenities might not be quite so horrible for one or two nights, to stay for more than that is both expensive and pointless.
The staff are genuinely warm, welcoming, friendly, and go way out of their way to be helpful.
But the negatives far outweigh that. You pay more ($239/night minimum pre-tax), and receive way less than you would at Embassy Suites or Hilton or even cheaper brands of hotel. In no particular order, the negatives are:
1. Virtually nothing is complementary. There is complementary hot cider, but no continental breakfast, free cookies, happy hour deals, or other tidbits. In-room internet, if you are not a Fairmont club member, costs $15.95/day. Club membership is free, but you still have to accept charges that will be taken off of your account later. Each time you log on to a new 24 hour session, you have to put in your name and room number and accept a new charge. You can't just log in once and then enjoy the convenience of being able to open and close your browser and surf right away from then on. Valet parking is convenient and your only real option, but costs $45/day ($10 more than it is if you stay at the airport). Laundry service costs about $8 per pair of underwear.
2. The business center is a LIE. It is not run by the hotel. A third-party services the computer, fax, and printer. That third-party charges you $5 for 10 minutes of internet access, $.75 for a BW print, and $2 for a fax. You have to swipe your credit card to operate any of the technology. The staff at the front desk said they would print or fax anything for me for free. They said they "tell people not to use the business center," but nobody told me that upon check-in. I only found out about it because my fax failed to send and I had to get the front desk to send it for me.
3. Rooms have mini-fridges, but those are full of mini-bar items. It costs $25 to have those items removed to make room for your own items. If you take out the beers yourself, they will charge you as if you had drunk them. You can take out everything else yourself for free, but it's a huge pain in the butt to take those items and organize the fridge in such away as to leave room for the beers as well as your items. (Since I was staying for 2 weeks, all I wanted was room to store a small carton of milk and any leftovers from dinner - one small box of leftovers and 1 miniature carton of milk hardly fit in the fridge.)
4. There was no microwave in the room. Yes, you can make hot water for instant oatmeal with the coffee pot, but you can't reheat your leftovers.
5. The walls must be thin, because I could hear my neighbors clearly. It was incredibly annoying to hear the neighbor's TV at 12am, to hear them slamming the doors to their closet and mini bar, etc. Whenever anybody walked by my room talking, I could hear them as clearly as if they were in the room with me. I would expect a luxury hotel to be much quieter.
6. The sheets and comforters had dark stains on them, like blood or soy sauce. The beds were made in such a way that the stains were tucked in, so I didn't see them until I got into bed. It's gross looking and again, I expect more from a luxury hotel. They only wash the sheets, not the comforters.
Overall this hotel is incredibly overpriced. You could pay just as much and get more for your money at some other ritzy hotel, or you could pay half as much and STILL get more for your money at a more blue collar hotel. Even if this place is in your normal price range, I don't know why you'd waste your money on it. Paying more is supposed to buy better quality, right? Not at the Fairmont.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your feedback with us here on TripAdvisor. While I’m thrilled that you found my colleagues “genuinely warm, welcoming, and friendly,” I’m disappointed to hear that you were not pleased with your stay overall and I’d like to take this opportunity to personally address some of your concerns.
Complimentary breakfast and hors d’ouevres are available to guests who book in our private Fairmont Gold building. You will also find a great variety of food and drink specials at our hotel restaurant, Aragosta Bar + Bistro, and Battery Lounge, located in the lobby. I do apologize if this information was not communicated to you during your stay.
We are currently in the process of reviewing our wireless internet infrastructure, so we appreciate your suggestions on how we can improve this. You are also correct in pointing out that members of Fairmont Presidents’ Club (which is completely free to join) receive complimentary internet.
I’d like to assure you that we take a great deal of pride and care in our guestrooms – to hear that we missed the mark is very disappointing. I’ve shared your post with our Director of Rooms and Executive Housekeeper in order to facilitate appropriate internal follow-up. Thank you, again, for sharing your comments with us.
Area Manager, Internet Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.