I love the Lenox Hotel. It's a gorgeous, historical building in a GREAT location. I stayed here 14 years ago and it was just as wonderful this go around. My family of 5 stayed in a queen/queen executive suite w/ a fireplace and pull out sofa. Plenty of room. Although I was hoping for a view of Bolyston, I didn't specifically request one, and I should have. Our "view" was abysmal (my only complaint). Our room was not ready, but we did get a phone call as promised at 5:15pm when it was ready. They happily stored our bags.
The staff, concierge, housekeeping and doorman were so pleasant and professional. They offer turn down service every night (which we declined) BUT we gladly accepted the Lindt truffles they offered. DH happened to ask the housekeeper if she had a white chocolate one, which she didn't. A few hours later, they delivered a bag of chocolates, white included! It's those special touches that makes the Lenox Hotel a wonderful place to stay.