We had a 3 day meeting planned with guest rooms, meeting room and catering. We had to cancel our last day due to impending blizzard. Gave hotel less than 24 hour notice of cancelled meeting and guest rooms. They were more than understanding. They could have held us to our contract and charged us for all rooms and catering ordered, but they did not charge us a penny! They allowed some of our guest a very late check out, 7pm, and did not charge them for that night. They were helpful, professional, understanding. The guest rooms were nice, the meeting room very nice and the food was very good to. We will return to the Lenox for a future meeting and recommend them highly.

I had the PLEASURE of a wonderful stay at the Lenox Hotel during the worst weather Boston has seen in many years..The Blizzard of 2013!! My best friend flew in from Sarasota FL for our annual "girls getaway weekend".. We had a ball- the hotels 3 restaurants remained open throughout the storm. We made many new friends- especially at Sola's!! We are frequent travelers and have yet to find a hotel matching the level of customer service of the Lenox. The hotel has a beautiful welcoming lobby, with a cozy fire -perfect during a blustery storm.
They offer complimentary coffee -tea every morning. My friend wanted hot chocolate. She asked the front desk clerk who quickly had a fresh steaming cup delivered as we sat by the fire. I highly recommend this hotel, whether traveling for business or a getaway with family and friends!!

Excellent location within walking distance to Boston Common, Freedom Trail and Cheers Bar! Next to Prudential Centre with Skywalk (highly recommend this), shops and restaurants.
We were upgraded on arrival which we greatly appreciated. We were allocated a large, comfortable room with period features and rich decoration.
Very warm, welcoming lobby with fireplace.
Staff very friendly and polite.

I was visiting Boston on a business trip and was touring different hotels throughout the city. This was one of them. I was not fortunate enough to stay there, but I can say that the staff was exceptional! The young lady who toured us through the hotel was professional, pleasant, knowledgable and funny. She was a wonderful tour guide. Upon leaving we asked the doorman and valet for directions. They gave them to us so we headed on our way. The doormen called out to us and came running down the block realizing that he had given us wrong directions so he wanted give us the correct ones. Talking about mind blowing service. In my many years of hotel experiences only a proud few would admit they had given incorrect information and then try and contact the people to correct themselves. This gentlemen really needs to be commended because he was the talk of the remainder of our trip as well as all of our hotels in DC. Two team members like this are truly what makes this hotel exceptional!

I will definately stay here the next time I am in Boston.