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The Lenox Hotel: Traveler Reviews

4.0 of 5
61 Exeter Street at Boylston, Boston, MA 02116-2699 (Back Bay)
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The Lenox Hotel
Ranked #5 of 76 hotels in Boston
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1,780 reviews from our community

Traveler rating
    1,298
    352
    72
    43
    15
See reviews for
Families
399
 
Couples
689
 
Solo
114
 
Business
277
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Toronto, Canada
Top Contributor
61 reviews 61 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
“Perfectly comfy and romantic experience”
5 of 5 stars Reviewed February 13, 2013

This was our second visit to Boston and the Lenox Hotel..Great service and a large, elegantly decorated, quiet room fulfilled all our expectations and rekindled agreable past memories of our past stay here. Close to the astounding Copley Square, the Lennox offers a great and enjoyable bar experience. Well located and gently priced. A reference indeed!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Torontonian54 about The Lenox Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“the Lenox Hotel delivered!”
5 of 5 stars Reviewed February 13, 2013

We had a 3 day meeting planned with guest rooms, meeting room and catering. We had to cancel our last day due to impending blizzard. Gave hotel less than 24 hour notice of cancelled meeting and guest rooms. They were more than understanding. They could have held us to our contract and charged us for all rooms and catering ordered, but they did not charge us a penny! They allowed some of our guest a very late check out, 7pm, and did not charge them for that night. They were helpful, professional, understanding. The guest rooms were nice, the meeting room very nice and the food was very good to. We will return to the Lenox for a future meeting and recommend them highly.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Judy K about The Lenox Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holden, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Girls Getaway weekend”
5 of 5 stars Reviewed February 12, 2013

I had the PLEASURE of a wonderful stay at the Lenox Hotel during the worst weather Boston has seen in many years..The Blizzard of 2013!! My best friend flew in from Sarasota FL for our annual "girls getaway weekend".. We had a ball- the hotels 3 restaurants remained open throughout the storm. We made many new friends- especially at Sola's!! We are frequent travelers and have yet to find a hotel matching the level of customer service of the Lenox. The hotel has a beautiful welcoming lobby, with a cozy fire -perfect during a blustery storm.
They offer complimentary coffee -tea every morning. My friend wanted hot chocolate. She asked the front desk clerk who quickly had a fresh steaming cup delivered as we sat by the fire. I highly recommend this hotel, whether traveling for business or a getaway with family and friends!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cindy C about The Lenox Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Excellent”
5 of 5 stars Reviewed February 10, 2013

Excellent location within walking distance to Boston Common, Freedom Trail and Cheers Bar! Next to Prudential Centre with Skywalk (highly recommend this), shops and restaurants.
We were upgraded on arrival which we greatly appreciated. We were allocated a large, comfortable room with period features and rich decoration.
Very warm, welcoming lobby with fireplace.
Staff very friendly and polite.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ShekLondon about The Lenox Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Outstanding service”
5 of 5 stars Reviewed February 6, 2013

I was visiting Boston on a business trip and was touring different hotels throughout the city. This was one of them. I was not fortunate enough to stay there, but I can say that the staff was exceptional! The young lady who toured us through the hotel was professional, pleasant, knowledgable and funny. She was a wonderful tour guide. Upon leaving we asked the doorman and valet for directions. They gave them to us so we headed on our way. The doormen called out to us and came running down the block realizing that he had given us wrong directions so he wanted give us the correct ones. Talking about mind blowing service. In my many years of hotel experiences only a proud few would admit they had given incorrect information and then try and contact the people to correct themselves. This gentlemen really needs to be commended because he was the talk of the remainder of our trip as well as all of our hotels in DC. Two team members like this are truly what makes this hotel exceptional!

I will definately stay here the next time I am in Boston.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lenox Hotel

Also Known As:
Lenox Hotel Boston
Address: 61 Exeter Street at Boylston, Boston, MA 02116-2699
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Onsen Hotels in Boston
#2 Romantic Hotels in Boston
#3 Family Hotels in Boston
#5 Luxury Hotels in Boston
#8 Business Hotels in Boston
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
For more than a century, the Lenox has exemplified the quiet, classic elegance of a Boston landmark. Recently renovated, the hotel offers the full range of services for business and leisure travelers, all in the heart of Boston's Copley Square. ... more   less 
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