I travelled with my husband and 3 friends to the Lenox hotel for 6 nights the first week of November. As we had visited this hotel in October 2009 we decided to try it again as we very impressed with the hotel, service and quality. I was delighted to see that the hotel is just as charming and staff so friendly as I remembered it 2 years ago. We had a corner room on the 9th floor as it was great. When we mentioned it on check in that we had stayed there before we were asked to have some drinks sent up to us on the house as a token of our group staying there again. The only downside to the hotel is the horrible Irish bar Solas what a let down.Staff were so rude and very unfriendly. I would recommend the Lenox hotel to anyone who is looking for a great hotel with 1st class service.

A last minute booking and what a gem. Cost a little more than I normally spend but the comfort, service and location were worth every cent.

It's an old style hotel with old style service. The bell boys and concierge not only great to look at but full of information and helpful hints. Makes giving out tips worth it when they actually show an interest in you and what you are doing.

Special mention to the waiters in the in house restaurant for their great suggestions and relaxed service style. Loved the food too. Wow. And also to the driver who got me to the airport so quickly. Forget the taxi and take the hotel car. Might be $5 more than a taxi but well worth the peace of mind and you get great conversation on the way.

I can't say enough about this wonderful hotel. We had an excellent stay there and I would not hesitate to go back.

The Good:

- Super staff, very friendly and helpful
- The location in Back Bay is ideal
- Close to the subway
- Walking distance to many attractions
- Spacious room
- Chocolates on our pillow every night (very few hotels still do that)
- The hotel scent in the lobby is nice - not overbearing (you can purchase a candle with the scent)
- Near many restaurants
- As a runner I was happy that it was close to the river - beautiful paths to run along there.
- Comfortable beds, pillows
- Upon check-in the staff gave cloth bags to the kids with markers

The Bad? Nothing really. Parking in Boston is expensive. You can use the valet parking or you can park your car yourself. Check the hotel website for the parking garage coupon - print it and bring it with you - present it at the end of your stay when paying the parking attendant. Well worth it.

It's a great hotel.

My college roommates and I have few and far between weekends together. We deliberately selected the Lenox for its location and also for the option for a larger room we could sit and chat in (compared to some other Back Bay hotels we've all stayed at on different, separate trips). Our room was spacious, and we enjoyed the corner room views. The Bose stereo came in handy and each of our phones took a turn playing music. The fridge was also a nice place to store our wine. I did not appreciate that there were only 2 glasses in the entire room. I honestly would have expected "regular" glasses for the bathroom and highball or wine glasses next to the ice bucket. Instead, we had to call down to housekeeping just to order extra glasses. When our room was cleaned, the extra glasses weren't noted and replaced, which at this price point I expected. Our beds were extremely comfortable. As other reviewers state-- the location was fantastic, we were able to walk outside the door and eat brunch at Stephanie's, shop up and down Boylston and Newbury and take quick cab rides to the North End. The smell really is fantastic. My girlfriends and I actually ordered candles to be shipped to us (the hotel had sold out) as mementos of our stay!