A last minute booking and what a gem. Cost a little more than I normally spend but the comfort, service and location were worth every cent.

It's an old style hotel with old style service. The bell boys and concierge not only great to look at but full of information and helpful hints. Makes giving out tips worth it when they actually show an interest in you and what you are doing.

Special mention to the waiters in the in house restaurant for their great suggestions and relaxed service style. Loved the food too. Wow. And also to the driver who got me to the airport so quickly. Forget the taxi and take the hotel car. Might be $5 more than a taxi but well worth the peace of mind and you get great conversation on the way.

I can't say enough about this wonderful hotel. We had an excellent stay there and I would not hesitate to go back.

The Good:

- Super staff, very friendly and helpful
- The location in Back Bay is ideal
- Close to the subway
- Walking distance to many attractions
- Spacious room
- Chocolates on our pillow every night (very few hotels still do that)
- The hotel scent in the lobby is nice - not overbearing (you can purchase a candle with the scent)
- Near many restaurants
- As a runner I was happy that it was close to the river - beautiful paths to run along there.
- Comfortable beds, pillows
- Upon check-in the staff gave cloth bags to the kids with markers

The Bad? Nothing really. Parking in Boston is expensive. You can use the valet parking or you can park your car yourself. Check the hotel website for the parking garage coupon - print it and bring it with you - present it at the end of your stay when paying the parking attendant. Well worth it.

It's a great hotel.

My college roommates and I have few and far between weekends together. We deliberately selected the Lenox for its location and also for the option for a larger room we could sit and chat in (compared to some other Back Bay hotels we've all stayed at on different, separate trips). Our room was spacious, and we enjoyed the corner room views. The Bose stereo came in handy and each of our phones took a turn playing music. The fridge was also a nice place to store our wine. I did not appreciate that there were only 2 glasses in the entire room. I honestly would have expected "regular" glasses for the bathroom and highball or wine glasses next to the ice bucket. Instead, we had to call down to housekeeping just to order extra glasses. When our room was cleaned, the extra glasses weren't noted and replaced, which at this price point I expected. Our beds were extremely comfortable. As other reviewers state-- the location was fantastic, we were able to walk outside the door and eat brunch at Stephanie's, shop up and down Boylston and Newbury and take quick cab rides to the North End. The smell really is fantastic. My girlfriends and I actually ordered candles to be shipped to us (the hotel had sold out) as mementos of our stay!

My wife and I first visited The Lenox in April 2010 (see previous review) and we were so impressed then that we thought we would round off a 10 day trip to New England by returning there again. It is a very special hotel, not just because of the quality of its rooms; but because everyone is so helpful. It is a 'can do' sort of place...and having stayed in 5 hotels in MA and RI on this trip, this is what marks it out as something very special. If you need something - they will always try to provide. If you do something silly, they don't make you feel small. All of the staff we encountered on our 2 night stay were - without exception - courteous and friendly. They actually seemed to want to help!

I gather that my son emailed them to tell them it was our anniversary, and a bottle of wine and a hand written note was in our room on arrival welcoming us back. On our 1st night - when I asked at Reception if a hot drink was easily available - hot chocolate was delivered to our room...gratis as it turned out.

Thank you, Lenox for reminding me of what a Hotel can and should be like. All I have to do now is pay off my credit card bill...but worth every penny...sorry cent! We hope to return again one day.