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“Friendly employees” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Boston Garden

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Holiday Inn Express Hotel & Suites Boston Garden
2.5 of 5 Hotel   |   280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)   |  
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Ranked #61 of 82 Hotels in Boston
Saint Albans, Vermont
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly employees”
3 of 5 stars Reviewed September 25, 2013

We went to a Sox game but wanted to be in the North End. Very friendly & helpful staff. Rooms were fine. Great location to walk everywhere. A friend with us had points to we got a really good price - especially considering the prices of Boston hotels. We got our money's worth & more.

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, October 11, 2013
Dear MsVT,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. I appreciate the compliments regarding our very friendly & helpful staff and superb location. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
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    135
    73
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • English first
  • French first
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English first
Level Contributor
311 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed September 22, 2013

We only stayed here one night, but I cannot say anything bad about it. The rooms are nice and quiet and DARK when you pull the shades- perfect if you are going to be out late! The employees were so nice- particularly the valet, who was just wonderful and incredibly helpful. If you are in this area of Boston, I would recommend staying here.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 6, 2013
Dear TrumpDitty1,

Thank you for your recent feedback. We know you have many choices when traveling, so thank you for staying with us and being our guest. Also thank you for your kind words regarding the staff and your stay. We are pleased to hear you enjoyed your stay and we hope to see you again in the near future.
Regards
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Elizabethton, Tennessee
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed September 11, 2013

This hotel is located right across the street from Boston Garden and a couple of blocks from Boston North Station, but when we emerged from the subway with our luggage, an attendant at the subway didn't have any idea where it was. Friend Street isn't a main thoroughfare and the surrounding buildings are nondescript, but the staff was friendly, the room was spacious and comfortable and between the subway and a lot of walking, we saw all of downtown Boston from this location. The Museum of Science is one subway stop up, across the bridge, and it's a reasonable walk to Fanueil Hall and Freedom Trail locations. Other reviewers warned that this can be a noisy place to stay when there are events at Boston Gardens.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, October 4, 2013
Hello Temperate,
I apologize you had some trouble finding us from the subway, but glad to know you did find us! Thank you for the nice comments regarding the staff and your room. We hope you enjoyed the rest of your stay and you found the location ideal. We hope to see you next time you are in Boston!

Warm Regards
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Manchester, England, United Kingdom
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 5, 2013

Have stayed in Boston a number of times before but first time at this hotel. Ideal location walking distance to almost anywhere you'd want to visit. Excellent standard of cleanliness, comfortable and spacious room. breakfast is good,buffet style and the staff are so friendly and helpful. Will definitely stay here again on my next trip to Boston.

Room Tip: We chose a suite and we were delighted with the space decor and facilities included. Apparently ther...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, October 4, 2013
Dear Rob W,

Thank you for your feedback. We were happy that the location of the hotel, the cleanliness and comfort of the rooms and the size of the room was to your liking! Thank you for your comments regarding our complimentary Hot breakfast and especially the staff. We are glad that you will visit again and we welcome you back anytime. Thank you and have a great day!
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Markham, Ontario
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 4, 2013 via mobile

Great service. Great location for TD Garden and North end of Boston . Very convenient. Great staff. Very helping and pleasant. what more can I say. Close to airports. Close to water harbor. Subway distance from Fenway park

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, October 4, 2013
Hi Trevor, thank you for your comments regarding your recent stay. We are glad to hear that the hotel and its location were very convenient for you. Also we appreciate the comments like "Great Staff" and "Very helpful and pleasant". I will be sure to share with the team!
Thank you again we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed September 4, 2013

The staff and general manager at this hotel are some of the best hotel staff I have come across after many years of global travel. They are super-friendly and go above and beyond in their service.

Special mention must go to the wonderful Anita and GM Jamie who dealt expediently with a couple of small issues my family and friends experienced, which did not detract from our stay.

This is an excellent location 5 mins walk to where you want to be.

Highly recommend you stop by just to meet the staff and then stay for the service.

Great hotel, great team!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, October 4, 2013
Dear JonP1966,
Thank you very much for the wonderful comments about myself and the staff! It really means a lot to us to receive positive feedback and to know you enjoyed the hotel and our services. We hope to have you back as our guests in the near future. Please give us a call next time your travel plans bring you to Boston.

Kind Regards,

Jamie and Team!
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Oostduinkerke, Belgium
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed September 3, 2013

First & last time we'll book a hotel from this group. Had confirmed reservation for 2 nights during labor day weekend. Went a day early to the hotel to book an extra night. They were fully booked and according to the front desk mgr there were only rooms available at 1 hotel but he didn't think we could afford it. First insult. Then he sends us to another HIE 1 hour drive away from Boston which had plenty of room according to him. On our way we called and they were also full booked.
The next day back to Boston for our confirmed rooms. Called the hotel at 6pm to tell them we would be in a little later only to have the same arrogant front desk person tell us that they cancelled our reservations because there was a problem with our credit card. VERY very strange for that card worked fine before and even today was accepted without problems. They also said they had tried to reach us but how? Not by phone nor by mail anyway. Customer relations certified us hotel mgmt would get back to us within 48h max. Still waiting...

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, September 18, 2013
Dear egelantje,

Thank you for your review regarding your recent stay at the Holiday Inn Express & Suites Boston Garden, MA. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #61 of 82 Hotels in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston Garden 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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