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“Spectacular” 5 of 5 stars
Review of Mandarin Oriental, Boston

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Mandarin Oriental, Boston
5.0 of 5 Hotel   |   776 Boylston St, Boston, MA 02199 (Back Bay)   |  
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Ranked #7 of 77 Hotels in Boston
Kingston, Massachusetts
1 review
“Spectacular”
5 of 5 stars Reviewed July 22, 2014

When we arrived the staff at the front desk was extremely welcoming and friendly! They had everything ready for us when we arrived. We were then escorted to our room. Were were shown the amenities of the hotel and even though we didn't have time to visit the spa it was beautiful. When we got up to the room there was a beautiful wine and cheese platter waiting and complimentary iced tea was brought up. We visited the lobby for a few drinks and the waitstaff was awesome! So attentive and friendly! The room was amazing as well. So clean and comfortable!! Throughout our stay all the staff was great! We will make sure to return and recommend to all our family and friends! It was an amazing hotel and we are so happy we stayed there!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, August 7, 2014
Mandarin Oriental, Boston is delighted that you had an excellent arrival experience and enjoyed the welcome iced tea. We are always pleased to hear when our colleagues provide attentive and friendly service. We would love to welcome you back again soon, along with all of your friends and family! Thank you very much for your review.
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 22, 2014

My sister and I stayed the night to attend a concert in town. The hotel was beautiful. Every single staff member was accommodating, pleasant, professional. They treated us like royalty. Rooms are beautiful and clean. GREAT HOTEL!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 4 weeks ago
Mandarin Oriental, Boston is delighted that you had a heavenly experience with us, we are honored you consider our hotel and staff to be accommodating, pleasant and professional. We hope you had a wonderful time at the concert and look forward to seeing you again soon.
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Great Neck, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2014

The staff at the hotel exceeded all my expectations. The concierge went above and beyond for us every step of the way. From making dining reservations before we arrived to getting us amazing tickets to a Red Sox game. Make sure you request a ride in the courtesy Tesla car- it's pretty awesome. Also, be sure to take advantage of the Spa. My husband and I got an 80 minute massage that was one of the best ever.
Overall, I'd say you'd be a fool to not stay here. It's located in the perfect location near everything you could want to do, it was luxurious, staff was great and spa was fantastic!

Room Tip: Ask for a room facing Back Bay
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, July 21, 2014
On behalf of the entire team at Mandarin Oriental, Boston, we are always delighted to hear when our colleagues provide a superior standard of service and exceed our guest’s expectations. We are so happy you enjoyed our convenient Back Bay location and that our concierge team was able to assist you with dinner recommendations, Red Sox tickets and a courtesy ride in the Tesla. We are also pleased that you considered your 80 minute massage at The Spa “the best ever.” Thank you for your kind review and we look forward to welcoming you back to Mandarin Oriental, Boston soon.
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Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 14, 2014

Having stayed at the Four Seasons Hotel in Boston for years the hotel was decidedly starting to show its age (much like the Four Seasons in London before it was renovated). Looking for something new we tried the Mandarin in Boston about a year ago and are upset we didn't make the switch sooner. The rooms are wonderfully new with great bathrooms. The staff is top-notch, especially the concierge (who have helped us arrange many unique things). The location is perfect for exploring Boston and is easy walking to all of back bay. Truly the best spot to stay in Boston.

Room Tip: Facing Back Bay on a high floor is best
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, July 21, 2014
Thank you for selecting Mandarin Oriental, Boston for your family trip and for taking the time to share your comments. We could not be happier that our team was able to extend a warm welcome and that the concierge was able to provide unique family-friendly activity recommendations in our convenient Back Bay location. We truly appreciate your feedback and do hope you return to Boston again soon with the family.
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Palma de Mallorca, Spain
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 29, 2014

Everything here reeks of spophistication and class, from the whisper quiet of the lobby, to the super bathroom, to the quietness of the rooms (we had one at the back as we are light sleepers) to the huge bed etc. I could go on, but won't. Can't think how it could be improved, which is saying something, as we are very very fussy. How all luxury hotels should be.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, June 30, 2014
Thank you for selecting Mandarin Oriental, Boston for your recent stay. We are delighted that we were able to exceed your expectations and that you enjoyed our comfortable and quiet guestrooms. We look forward to welcoming you back again soon.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

My 5 day stay at MO, Boston with a 1yr old was a wonderful experience! Room amenities included a baby-proofing kit, bath kit, and gift bag w/toys for my 1 yr old son. In room dining offered up milk or juice each evening and each staff member we came across seemed genuinely interested that our needs were met. Stroller was lost prior to arrival, and MO offered us the use of their in house stroller-what a relief!
In addition the attention and care offered to my son, my husband and I felt truly pampered by the staff. Room were clean, food & drinks were great, and staff was welcoming and kind.
Will definitely stay here again!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, July 21, 2014
Mandarin Oriental, Boston is truly looking forward to your next visit. We are delighted that you and your family felt pampered during your recent stay with us and that you were happy with our colleague’s attention to detail in order to meet you and your family’s needs. We always love to welcome our younger fans!
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

I stayed at the Mandarin Oriental in Boston for a business trip/event and everything from check-in to check-out was fantastic. The amenities are top notch, the staff helpful and the food delicious. Not to mention the location is perfect for a walk down Boylston or accessing other parts of Boston.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, June 30, 2014
Mandarin Oriental, Boston is always delighted to welcome our business travelers. We are so pleased that everything from check-in to check-out exceeded your expectations and that you were able to enjoy our convenient Back Bay location. We truly appreciate your feedback and we do hope you continue to frequent Mandarin Oriental, Boston.
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Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Boston
#3 Spa Hotel in Boston
#6 Luxury Hotel in Boston
#7 Romantic Hotel in Boston
#19 Family Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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