The hotel is I a great location close to a lot of nice restaurants and shops. It is inside the Prudential business complex that is home to a lot of stores from almost every brand you could think of. The Hotel is nice and the service is top notch in every way. You get a smile and great service from the moment you park in the hotel to the Monet you take off going home. Check in was very fast and amicable. My room had a street view and was well appointed, one thing I did not understood is why they gave me a handicapped room, I did not complaint but I think they should save those rooms to people that really need them. I had two minor maintenance issues but were resolved as fast as I talked to the front desk. We order room service two times and it was very good and tasty. If you are thinking about a nice stay in a prime location in a prime hotel in Boston this is where you have to stay.

Love the Mandarin Oriental Boston! Truly a luxury hotel. My husband booked a night here the day he proposed and they made us feel special from the moment we arrived. The manager came out and introduced himself and gave us his card when we checked in, and a special welcome tea and chocolate covered strawberries were sent to our room shortly after we arrived. The rooms are new and nice, bed is very comfortable and you definitely feel pampered during your stay! The spa is also a must-see, I got some spa treatments there the week before my wedding and had another wonderful experience - beautiful facilities and a very friendly staff.

We have stayed at all the 5 Stars in Boston and felt we should give the Mandarin a try. Wow! Smiles, Greetings, Pleasant People all day, a hotel with a great feeling to it. The beds were amazingly comfortable. The food was awesome in the restaurant as was room service for breakfast. The location on Boylston next to the mall and a block from Newbury are all positives.
The other 5 Stars (and 4) in Boston are good, one is getting very tired and one is a touch to far for walking. The Mandarin is a breath of fresh air. Give this property a try and you wont be disappointed. I guarantee it.

First, the good stuff. This is one of the nicer luxury hotels in Boston. Sure, the Fairmont and the Colonnade are nice, but when I stayed in both of those hotels they showed their age. "Character" is over-rated when it comes to hotels. The MO is shiny and new and very comfortable.I was there for a conference and got a discounted rate, but I think that the hotel is worth the price--especially for the room I got. It is attached to the Prudential Center (a giant shopping mall) and the Hynes convention center. So, when the weather is -12 with windchill (as it was this week) you don't have to step outside. I had a very spacious room with a king bed, couch, table and desk, overlooking the street. The views are nothing to write home about, but it was not really an issue for me. The bathroom was very large with a separate toilet/shower/tub and very large bathroom counter. I couldn't ask for more, except for a damn place to hang the hand towel. Seriously, they thought of everything except for where to hang the hand towel (I know, I'm picky). The minibar was nicely stocked. Two thumbs up for having a Starbucks Espresso Double shot and a split of Veuve Cliquot in the minibar. There was also a nice array of snacks and the best part was that there was complimentary water that you could get from Housekeeping. I drink a lot of water, so it was nice to not have to pay every time I was thirsty. The bed was very comfortable and the sheets are Frette. Not the best Frette sheets, but still not itchy like crappy hotel sheets. The toiletries are really nice and I particularly liked the bath salts. The highlight of my stay was the room service. I have never encountered such politeness over the phone when ordering room service. The MO room service people have ruined it for all other hotels for ever. Kudos to them. Also, any time I encountered a hotel employee in the hall, they were exceedingly polite.

Now the bad stuff, and it is very minimal. As another reviewer pointed out, it does smell like smoke in the hotel. I'm not sure if it is a non-smoking hotel, and If it isn't it should be, and if it is they should do a better job of asking people not to smoke. The gym is ok, not great. It has about 4 treadmills and some ellipticals and weights, as well as a "yoga room". This gym was clearly an afterthought. I worked out twice and the first time they had some nice cold towels but the second time they were nowhere to be found and the treadmill was not exactly clean. The food is cringe inducingly expensive at the hotel, but tasty. I found that it was best to sign the bill without actually looking at what I was being charged, otherwise it hurt my head. Other than that, my stay was great and I would definitely stay there again.