It's in a great location, right near the Prudential Centre and a short walk to Newbury Street where most of the nice restaurants and bars are situated.
I never had any complaints, so little reason to talk to the staff. Found them to be quite impersonal, but you grow to expect that with a chain hotel. Staff were not rude or unhelpful in anyway, just impersonal.
The rooms are very clean, spacious and the beds are very comfortable. Great nights sleep! I am only marking the hotel down because I was disappointed that wifi was not provided for all customers. You had the option to pay or if you were in a premium room you were provided with the code. This was the only hotel of the 5 I stayed in on my trip that did this. I think it is a poor effort on behalf of the Hilton. Nothing like feeling like a second class citizen sat in the bar on the computer trying to coduct personal business.
I would definitely stay again, but Hilton, sort out your wifi policy!!
The bed were amazingly comfortable, the bedroom facilities were great. The staff were slightly impersonal, the location was great, but the let down was feeling like a second class citizen and having to sit in the bar area and do your internet banking etc.
- Official Description (provided by the hotel):
- The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more less
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- Also Known As:
- Hilton Boston Back Bay Hotel Boston
- Hilton Hotel Boston
- Boston Hilton