The room was too hot and we were unable to control the thermastat. Upon reporting this to the front desk, we were told to hold the button on the thermastat for 10 seconds to lower the temp. This did nothing and when we reported that to the front desk, we were told that the temperature can only be controlled remotely by the hotel. We pictured them having a good laugh at us holding that button for 10 seconds knowing full well that it wouldn't do anything. We were then advised to open a window (on the 19th floor and the windows don't open). Then we were told to open the balcony door (the handles were missing from the door. Besides, it was onlty 9 degrees outside). So the only solution we were told was for them to turn off the heat in our room. We woke in the morning to a freezing room.

I've stayed here a couple of times in the last few months while in Boston on business. I usually work in Cambridge, but prefer to stay downtown and this is my favorite hotel.

It is located a few steps from Prudential Center, about two blocks from Newbury St, hence there's plenty of dining and shopping options.

The rooms are spacious, well kept and clean. There's a fitness center, a little pool and a cafe that sells Starbucks coffee. I only had breakfast at the restaurant (no lunch or dinner) and the menu is pretty big, food is great, however on the expensive side (not surprising given this is a 4-star hotel).

Staff is exceptionally friendly and helpful.

Again, my favorite hotel downtown and I will stay here again.

My colleague and I spent 5 days at this property. They staff was fantastic. David was very kind and attentive when checking us in. The room was spacious, beds were comfortable. My toilet ran a bit, so I called down and spoke with Kelly. She kindly sent someone up to the room. Arben was able to resolve the issue without any concerns. During my stay, there were no other issues. Alina and Jerry were fantastic at the coffee bar. Every morning, they had a smile on their face and were very pleasant with us. Eriko also was great. He was very helpful with recommendations and was always welcoming us back to the hotel whenever we entered to thaw out from a frozen day's work. Definitely will be returning!

When my family travels together we enjoy staying at "upscale" hotels to be as comfortable as possible. This Hilton Hotel did not disappoint. It has a great location just outside downtown Boston and most everything is only a short walk or drive. The entire staff was exceptional and the hotel was very clean and well maintained. Every member of the staff was friendly, helpful and courteous. We would definitely stay here again.