Being a big city hotel in the city, I didn't expect much, but I was pleasantly surprised by the Hilton Back Bay Boston. First, I am a Diamond VIP, so I was roomed on the 24th (Hilton Honors) floor. The hotel is obviously older, but the rooms are in great condition, got the complimentary bottles of water, free internet, access to what they call the Diamond VIP Lounge. Note that this is not the typical "Executive Lounge." It's on the first floor, instead of the typical top floor. Food is good to very good, but note that at this time of the year, the lounge is swelteringly hot. Fitness center very nice, pool warm (84 degrees) which makes swimming easier since the room temp of the pool area is freeeeeezing.
I'm thinking this hotel must have gotten "dinged" on customer service because when you are in the lobby there are MANY hotel employees immediately at your side, ready to help you. In the morning, someone is walking around with trays of Starbucks coffee and hot chocolate. In the late afternooon and evening, there are still several people who approach you even if you hadn't thought you needed approaching. I don't know how I feel about that yet.
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- Also Known As:
- Hilton Boston Back Bay Hotel Boston
- Hilton Hotel Boston
- Boston Hilton