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“Very Nice Hotel” 4 of 5 stars
Review of Hilton Boston Back Bay

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Hilton Boston Back Bay
3.5 of 5 Hotel   |   40 Dalton St, Boston, MA 02115-3123 (Back Bay)   |  
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Ranked #46 of 77 hotels in Boston
Atlanta, GA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed November 23, 2012

We spent four nights in a standard double-double room at the Back Bay Hilton the week before Thanksgiving and had a great time! Some "pros":

* Location! Close to a lot of cool stuff, including the Prudential Center mall (accessible through the lobby of the Sheraton across the street), Newbury Street, Copley Square, and public transportation. It was only about a fifteen-minute walk to the Museum of Fine Arts!
* Price--although in Boston this is all relative
* Friendly and attentive staff. They go out of their way to help. We didn't hear the word "no" our entire stay. When we had a tiny bit of trouble checking in, the front desk gave us a coupon for free wireless internet (which is spottty, but at what hotel isn't it spotty?). Genuinely nice people on the Back Bay Hilton staff
* Relatively big rooms compared to other Back Bay hotels at which I've stayed
* Clean bathrooms with nice toiletries
* World-record level water pressure in the showers! Wow!
* A Starbucks in the lobby!
* A small but well-equipped fitness center and pool/whirlpool

Some "cons":
* As others have noted, the walls are not exactly soundproof. You can hear people talking in the next room, and the jet engine-like toilet flush noise from next door woke me up early on a couple of mornings
* Rather small and cramped lobby (not good for people watching, if you're into that)

One other note: there are only three elevators, and in other reviews, I read complaints about how slow they are. We never waited more than two minutes for an elevator during our stay, and the hotel seemed to be pretty full. Several times we walked into the lobby and found an empty elevator waiting for us.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 28, 2012
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience with us at the Hilton Boston Back Bay and that our team members took such great care of you!. We look forward to welcoming you back when you visit Boston.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 22, 2012

I was in Boston for the weekend on business - a trade fair at the Hynes Center right across the street. I had a huge, corner room in which I could have had a cocktail party for more than 20 people, had I been so inclined! I'm a Hilton Silver Honors member, but this particular hotel does not have an Executive floor with the usual perks. However, the woman who checked me in quietly gave a tickets for breakfast in the "special" breakfast room, just to the side of the main dining-room; the buffet breakfasts were excellent. I also had a very good dinner there on the Friday night that I checked in; the waiter was rather overwhelmed as there was a huge loud crowd at the bar; however, when that crowd dissipated and more wait staff was brought in, I was served pleasantly and with good humour. In addition, the food was very, very good!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 28, 2012
Thank you for choosing to stay with us at The Hilton Boston Back Bay. I am glad to hear that you enjoyed your stay and that out Food & Beverage staff were helpful. I will be sure to share your comments and hope you will return soon.
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Queensbury, New York
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

Stayed one night for a girls night in Boston. Around $200 for the night total. Great, safe location with many attractions within walking distance. Lots of restaurants close by. Hotel itself was clean and everyone was very friendly. Linens and toiletries were very nice and bathroom is bright and clean. Parking is expensive but that is to be expected. Loved that Starbucks was downstairs in the lobby. We also enjoyed the coffee in the room. There was some street noise from the room so if you are a light sleeper this may be a problem, but we were ok with it. Everyone at this hotel was very friendly and helpful!

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 28, 2012
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of our hotel to your satisfaction. Hope to see you return to Boston soon!
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New York
Top Contributor
90 reviews 90 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 18, 2012

This was a 2nd visit in about 14 months. We are Hilton Gold and again we were upgraded to one of the panoramic rooms. On our last visit it was raining so the view was wasted; this time we got to enjoy the view even though we weren't in the room that much. It seems people can get this hotel for a wide range of prices, but for us it is reasonable (low end $$) and a great location. The two best things about this hotel are the staff; everyone is pleasant and helpful. And the shower, we don't know if the all the showers in the hotel have the same water pressure and double shower heads but I would book here again just for shower :-). The cons that others have mention about internet speed - yes it is inconsistent and slow but this is common in many hotels; and the cable/dish TV had a picture stuttering issue (didn't report because non-issue for us but probably should have because it may be correctable).

Room Tip: Go to Room77 - great website about rooms
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 20, 2012
Thank you for staying with us at the Hilton Boston Back Bay. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I welcome any additional comments or suggestions you would like to share and I look forward to having you stay with us again in the future!
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columbia, south carolina
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 16, 2012

Stayed in November for a conference. Excellent reception staff and a very good room for conference rate of $179. Nice beds and linens. Close to Boylston and Newbury Streets for great walking to restaurants and shops.

I recommend Abe & Louie's for filet mignon and Jasper White's Summer Shack for the pan roasted lobster. Both in easy walking distance.

Hard to beat at the price.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 20, 2012
Thank you for taking a moment to share your experience. I am very happy to hear our staff took such great care of you while in Boston! We look forward to seeing you back at The Hilton Boston Back Bay in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenfield Center, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2012

I guess you're paying for the location at this hotel, but at $500 a night for the standard room, you could probably find more affordable options in Back Bay. Everything was just okay. The room was standard and the bathroom was quite small. A small plus is the Peter Thomas Roth products in the bathroom.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 20, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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London, United Kingdom
Top Contributor
247 reviews 247 reviews
47 hotel reviews
Reviews in 56 cities Reviews in 56 cities
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed November 12, 2012

Didn't really love staying here - the room lighting is quite dim and the room interiors are due a refresh. Also, the bathroom is really small, you have to manoeuvre yourself quite carefully to get round the door and into the shower/bath. Staff were pleasant enough, and the location is good. All in all I'd say you get what you pay for, nothing to really write home about.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, November 14, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the size and appointment of your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we continually work to improve our on-property experience. We are glad to hear you found our location convenient and our staff friendly and hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3123
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Boston
#37 Family Hotel in Boston
#44 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Boston Back Bay 3.5*
Reservation Options:
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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