I recently spoke with the manager regarding our stay - Room 2111 the week of July 16, 2012. I informed him that while the accommodations were comfortable (minus a lack of a bathroom fan), my daughter and son had been bitten by a type of bed bug on one of the first nights. We are not dirty people, nor did we think such a prestigious hotel would pose such a risk, however a doctor verified the kids were bitten then. Several hundred dollars in medication, doctor visits and after cleaning our home, car and laundry we feel like we have eradicated the bug. The manager (maybe his name was Michael) said he would contact me once he reviewed hotel policy, but never did. During our conversation, he continued to say the hotel had never had any bug problems before and dismissed my concerns saying the room was currently rented out to another guest. I’m not looking to take advantage of anyone, but I feel angry and embarrassed for your hotel that you obviously think so much of yourself that you cannot even take a charge like this seriously because “you change the sheets every three days.” Our vacation in Boston was a great time, but every time we think back the first thing that comes to mind is the bugs. It’s not the way we wanted to remember the trip we planed for over a year. Regardless of the eventual outcome I don’t foresee any more stays at Hilton-owned properties.
- Official Description (provided by the hotel):
- The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more less
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- Also Known As:
- Hilton Boston Back Bay Hotel Boston
- Hilton Hotel Boston
- Boston Hilton