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“Great location and value within a short walk of all Back Bay attractions.” 4 of 5 stars
Review of Eliot Hotel

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Eliot Hotel
4.0 of 5 Hotel   |   370 Commonwealth Ave., Boston, MA 02215   |  
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Complimentary Breakfast
Ranked #17 of 77 Hotels in Boston
Boston
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great location and value within a short walk of all Back Bay attractions.”
4 of 5 stars Reviewed January 23, 2013

First let me start by saying we travel a lot and have seen quite a few hotel rooms. The room size and layout is a great value. Well decorated and very clean. Overall a good experience. Now for the nitty gritty... We stayed over NYE and it was hard regulating the room temp. We had to turn the heat off completely because it was far too warm to sleep. Even then, the temp was never great. The temperature and bed was probably the worst part of our stay. The bed was extremely uncomfortable. We barely slept the two nights we were there. The bathroom, although adequate and aesthetically pleasing, was not as functional as we like when traveling. The only electrical outlet was by the toilet and sink even though there was a nice mirrored vanity area, it made it tough to use a hair dryer anywhere other than in the front entry using the coat closet door mirror. The shower was one that only has a half glass wall and no door making it chilly even while showering. No fan in bathroom which was also an issue when trying to get rid of steam etc.
our rate included continental breakfast in Clio, which was very good, but the waitstaff was not very easy to communicate with.
For reference we booked a king suite.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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731 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Auckland, New Zealand
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed January 8, 2013 via mobile

Stayed here for a night after going to a wedding. Wife picked the hotel and since she has a nose for this stuff I didn't question. I liked the feel of the hotel as soon as I entered the lobby as it has a lot of character. It was my wife's birthday and they were kind enough to upgrade us to a corner suite. Our room was huge! The bed was firm and very comfortable and the hotel is close to restaurants and the train stops. We did not need a car. For a weekend in Boston this hotel met our needs and we definitely recommend.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2013

Our recent stay at the Eliot was a huge disappointment. We planned a short trip to Boston, and the Eliot came highly recommended. While the staff was pleasant, the hotel is tired and in need of a face-lift. Our bedroom was so dark, I asked for an extra light. Housekeeping did a poor job- we went out for the day and when we returned, our pillows were just as we had left them- tossed on the chairs of the sitting room- the beds were lumpy and not neatly made.When I asked the evening housekeeper about it, she told us she was just there to turn down the beds, and that it was the morning housekeeping staff's problem, not hers. The hallways and staircases were not clean with dust on the edges of the stairs. The restaurant's restroom smelled of urine. At Clio, we both ordered the truffle risotto special. The entrees were so salty we returned them. After we complained, our waitress sent over an officious captain who all but suggested we didn't know what truffles should taste like! We assured him we did, and that the ones they brought us were wildly oversalted and impossible to eat. We will certainly not return, and I would advise travelers to avoid this overpriced, poor place.

Room Tip: Don't bother staying here!
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, January 8, 2013
It is regrettable this guest’s experience was fraught with disappointment. This experience is clearly the antithesis of what we strive so hard to provide, impeccable accommodations and unsurpassed service. Although the hotel’s accommodations are continually upgraded and maintained, I am excited to inform all potential guests that as of January of this year, all of the rooms in the hotel will be newly decorated, creating a new modernity featuring crisp clear lines, flatter surfaces and warm, relaxing colors, resulting in a product that would be pleasing to even the most discerning guests.

I would like to apologize to this guest for the extremely callous and unprofessional response of the housekeeper. I wish to assure all prospective guests that this is contrary to our standards and is being investigated with the utmost priority. Our entire staff has been groomed to be proactive and highly attentive to all our guest’s needs, something we take great pride in, and certainly not anything we wish to jeopardize. I am grateful this has been brought to our attention.

Lastly, our restaurant Clio’s manager who was the “captain” this guest refers to recalls the event. As a restaurant of Clio’s caliber and with national reputation, the entire staff is always concerned whenever a patron is dissatisfied. The experienced and knowledgeable manager did not intend to challenge the guest’s assessment, but simply tried to obtain more information to determine weather there was a genuine flaw or simply a matter of subjectivity.

Although striving for perfection is our mission, problems can, nevertheless, arise, in which case it is usually best to make one’s concerns known soon as soon as possible; this way, the hotel has an opportunity to address the problem and find the best resolution to ensure guest satisfaction. I invite this guest to contact me directly the next time he or she visits Boston. If so we will ensure a stay that is commensurate with both of our expectations.
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Windham, Maine
Top Contributor
63 reviews 63 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 5, 2013

Very convenient location- minutes from the T. Rooms were clean and well appointed. Staff was exceptionally friendly and helpful. Have stayed in many hotels in Boston- this will become our go to hotel in the future!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 1, 2013

We have stayed here 3times-most recently for New Years Eve 2012. The hotel is in a great location and is vey comfortable and quiet. The service is great and the rooms a very clean.

I would rate it higher, but the front desk needs to be briefed on the packages they offer. There was a bit of confusion about the New Years package-including an overcharge for parking!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, January 5, 2013
I wish to thank this guest for her kind words about the Eliot Hotel, and am gratified she rates our cleanliness, service and location so highly; it is always an extra special compliment coming from repeat guests. I extend my apologies for any confusion at the front desk regarding the New Year's Eve package. Normally, our small staff is quite well versed in all aspects of our packages as they are cross-trained and perform reservation functions as well. We will definitely look into this but I wish to assure our valued guest and the Tripadvisor readership that they can have confidence in the information they receive from any of our staff.
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Chelmsford, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 1, 2013

My family had a wonderful stay at The Eliot Hotel over Christmas. The hotel was perfectly located in a lovely area. Our suite which had two bedrooms and a comfortable lounge area
was spacious and almost perfect for a Christmas holiday. What would have made it perfect would have been a coffee machine as most coffee shops were closed on Christmas day.
The little bags of jelly beans were a lovely touch but bottles of water would have been very welcome after a transatlantic flight and I would have expected complimentary water in a hotel of this calibre particularly a hotel as expensive as The Eliot.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, January 5, 2013
I am delighted the Eliot Hotel was part of a perfect Christmas for this guest and that our spacious suites provided comfort and convenience for the entire family. Although there are no coffee makers in our suites, we do offer 24 hour tea and coffee service via room service. Lastly, we will certainly consider the idea of complimentary water throughout the year. We actually do provide complimentary water during the warmer months, April through September, but this guest's suggestion makes a lot of sense and I am sure it is something other guests would appreciate as well. I would also like to take this opportunity to inform the Tripadvisor readership that because of our committment to personalized service, our staff is always ready to assist guests with any of their requests.
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Albany, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 31, 2012

We just got back from an anniversary weekend in Boston. We were going to try the Mandarin Oriental, but decided at the last minute to return to the Eliot. We've stayed there before and have always been happy.

The rooms look just like the picture. You are close to things Boylston and Newbury, and the T is just around the corner.

You do have to walk through the sushi bar to get to the restaurant for breakfast, and you do get a fishy smell there, but it does not carry into the restaurant. A bit unexpected but not worth paying more for a fancy lobby at a big box hotel . The other quirky thing we experienced was trying to figure out the internet connection.

I will say they have to upgrade their reservation module. I booked the room and never got a confirmation email. I called the next day and they confirmed it and sent one manually, but we were concerned. Surprised they aren't members of SLH.

All in all, it is hard to find a nicer room at this price and location. We'll stay there again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, January 4, 2013
I wish to extend congratulations to these guests on their anniversary. It is, indeed, an honor that we were chosen to be part of such a significant and memorable occasion, and we are delighted that they are part of our "family" of repeat guests. With reference to our reservations module, we have reviewed all systems for generating confirmations and are satisfied with their operational integrity. Lastly, with respect to "SLH," the Eliot Hotel currently chooses to participate with World Hotels, a collection of distinctive properties that closely reflect the unique characteristics of their locations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eliot Hotel

Address: 370 Commonwealth Ave., Boston, MA 02215
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Boston
#12 Luxury Hotel in Boston
#18 Business Hotel in Boston
#21 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eliot Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Eliot Hotel is set on one of the most beautiful boulevards in America, a stone's throw from fashionable Newbury St. shopping, Copley Place and Boston’s major art galleries and cultural attractions, as well as universities and research centers. This historic, boutique hotel provides European luxury and unique elegance not found in other downtown Boston area hotels. ... more   less 
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Also Known As:
Eliot Hotel Boston
Eliot Suite Hotel

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