Stayed here for one night and overall enjoyed it and would definitely return. As others have said it is an older boutique hotel with nice clean rooms and small bathrooms. All of the employees were super friendly. My few minor complaints which is keeping me from giving it a 5:
Our room was not ready when we got there so they said they would call us when it was ready. We said we would just rather wait, the first guy told us hopefully it would be ready within the hour but made no promises. A few minutes later we were told it would be 15-20 minutes, great. It ended up being about and hour a 15 minutes. I am not complaining that we had to wait but I don't understand how it went from 15-20 minutes to over an hour. Not a huge deal just a minor annoyance. No fewer than 4 different hotel employees asked if we were being helped while we were sitting there waiting.
I had booked a king bed, when we first got there the guy at the check-in desk said, ok Mr. Smith I have you in a king room for one night is that correct? Well when we finally got to the room it ended up being a queen bed. I know you don't always get what you request so, again, not a huge deal but it would have been nice if he would have told us there were no kings available.
My biggest complaint was with breakfast the next morning. There were a total of 6 people in the whole place and it took a long time for the food to come. I can't possibly imagine why it took as long as it did. The waiter did not write down our orders and of course he got it wrong. I asked for scrambled eggs, sausage and white toast. I got scrambled eggs, bacon and wheat toast. So I ordered 3 things and he got 2 of them wrong! Just write down the order! I didn't say anything because we were trying to catch a train and I don't dislike bacon or wheat toast so I just went with it. The bacon was outstanding.
So as I said, overall a positive experience and I would go back. I just couldn't rate it a 5 based on the few items above.
- Official Description (provided by the hotel):
- Newly Renovated with $18 Million Dollars. The Copley Square Hotel is in the heart of Boston's fashionable Back Bay and minutes from Boston's Logan Airport. Enjoy the many well known attractions that are steps away; Prudential Center, Trinity Church, Newbury street with its street lined cafes, restaurants and world class shops, Museum of Fine Arts, Boston Public Library and Hynes Convention Center. ... more less
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- Also Known As:
- Hotel Copley Square
- Copley Square Boston