Pros: Friendly and helpful staff, charming lobby, good location.
Cons: Some rooms are VERY small, our room could use a good scrubbing and fresh coat of paint, no climate control in room, no seating in guest rooms, overpriced.
I understand going for "old-time" charm, but there's a fine line between "retro" and just plain outdated. My colleague's first room was WAY too small and didn't even have a bathtub or closet. Also, if a room only has one bed, it should be bigger than a double! This is really standard in hotels. I understand space is limited and it's all about location, but to be honest, it wasn't worth anywhere near what we paid ($244/night). The wallpaper and paint in our room was peeling and chipping, the bathroom and guest room were dusty, and we found MANY items on the floor, including several small toys, a bracelet, a rusty safety pin (that I stepped on), and an old butter packet. The housekeeper was sweet and did a good job while we were there, but the room was not properly cleaned before our arrival! On our first night, the hotel was evacuated. I understand this was to keep us safe and I don't fault the hotel for that (although it was inconvenient, especially with a sick 2 year old!). However, when we tried to return to our rooms, my colleague was stuck in one of the elevators! The folks in the elevator called the main desk but did not get a hold of anyone at the hotel. Instead, they were rescued when a GUEST pried the elevator doors open with his cane on the seventh floor. He heard people talking about being stuck and decided to help. This is unacceptable!! Additionally, our room was way too hot (although we were able to open the window a bit - thank you!) and my colleague's room was way too cold. When she called the front desk, she was told that the heat wouldn't be turned on until 8:00 p.m. Again - unacceptable! Climate control is a basic amenity in hotels. Basic! The view was nice, but I couldn't even draw the blinds up high enough to see out the window without ducking. The beds were saggy and not secured to the ground. Two adults sat on the end of one bed (because there was only ONE chair in the entire room) and the head of the bed went flying into the air. For $244/night, I expect luxurious accommodations, but instead received something comparable to Motel 6. I'm sure I'm forgetting some things, but you get the idea. On the plus side, the concierge was polite and gave me directions to CVS and there are plenty of good restaurants nearby. Also, the lobby is quite charming - I wish the rooms had such charm. The TV was a decent size and the internet fee was not outrageous. Overall, I've stayed at worse hotels, but paid a fraction of the price. I expect to get what I pay for and this was not the case - by a long shot. I won't be back unless I have to or they seriously upgrade the rooms. I would never recommend that someone stay here. While I'm thinking about upgrades, I had read that the 14th floor had nice accommodations, but was told those rooms were sold out. Pity.
- Official Description (provided by the hotel):
- Located in the heart of historic Back Bay, The Boston Park Plaza Hotel & Towers is located only 3 miles from Logan International Airport and only 200 yards from the nation’s first public parks, Boston Common & the Public Garden. The hotel is easily accessible to shopping along world renowned Newbury Street, Faneuil Hall Marketplace, the Theatre & Financial Districts and most historic landmarks. ... more less
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- Also Known As:
- The Boston Park Plaza Hotel And Towers
- Boston Park Plaza Hotel