We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good service but old hotel with small rooms ” 3 of 5 stars
Review of Boston Park Plaza

Save Saved
You added Boston Park Plaza to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Boston Park Plaza
4.0 of 5 Hotel   |   50 Park Plaza at Arlington Street, Boston, MA 02116   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Price
25% off room rate
Ranked #70 of 77 hotels in Boston
Arlington, VA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Good service but old hotel with small rooms ”
3 of 5 stars Reviewed November 5, 2013

This is the second time this year I have been at the Park Plaza for business. Both times, the hotel has been the selection of the organizers of the business event, not mine.

I wouldn't choose this hotel for business people. Plain and simple. It doesn't have the amenities that are expected for that type of visit.

The rooms are very small. For this visit, I paid $40 additional for two full beds because my marketing person was staying with me for a couple nights of my visit. Instead of the tiny room I had for my stay in May, I got a very small room (i.e., a hair bigger). For $40 on top of an already expensive (standard) "hotel in a big city" rate, I'd appreciate a bit more than 20 extra square feet.

The amenities in the room are spare. There is no luggage rack for a suitcase. All the cups for water and coffee are paper or plastic. There is one dresser with two small drawers and one larger cabinet-type drawer. For a two person room, this is hardly enough space to put your clothes. The desk is tiny and there are no plugs up top to use (like in the lamp or similar, like most business hotels have). Instead, you must crawl under the desk to plug your device into whatever plug is available on the power strip. The only other outlet in the room is behind the beds and you have to pull out the power strip from under the nightstand. The rooms are fairly dim because the two lamps in the room don't put out quite enough light.

In terms of the bathroom, it is small, like others have said. You have to move out of the way to close the door, which just barely clears the very industrial style toilet. The tub is basic and the faucets are old, but the water pressure and temperature were good. I noted that they only gave us three towels for a two-bed room. It seemed stingy, considering two or more (up to four) people could sleep in the room.

Two items stood out in particular:
- when I arrived, the ceiling lamp in the entry area had two of the three lightbulbs out and I had to call the front desk to get someone up to fix it;
- more importantly, the heat didn't work in the room. I turned the thermostat up to 80 and the AC unit kept blowing cold air. I tried calling the front desk from the phone in my room and got an endless hold with a machine telling me how important my call was. In the end, I had to go the front desk and let them know in person. They said they would send someone up to fix it or give me a space heater. I am currently eating dinner at the restaurant downstairs but I fully expect to find a space heater in my room when I get back up. I'm not spending $300 a night with tax for a space heated room. I can get that in a rickety old hotel for a lot cheaper.

Despite the fact that the hotel is well located, I wouldn't choose this hotel for a business stay if I had my druthers. I likely wouldn't select it for pleasure, either, with my husband and two kids.

I fully intend to ask for the cost of my internet ($12.95/day) to be removed from my bill to make up for the two different service calls I had to make regarding my room.

To the hotel manager who I see responds to many of these ratings: I would prefer not to hear that you have shared my feedback with your team and that you are working to improve, etcetera etc etc. That's not why I wrote this review. I wrote it to give a comprehensive review of your property so others may be informed of what the Plaza is like when selecting from the many Back Bay hotels. I know you value my input. Thank you for that. For your information, I was in room 695, checking in on Saturday, November 2 and checking out on Wednesday, November 6.


Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear Sandra_Alboum,

Thank you for your comments. Many apologies for the experience you had with us. We do realize that some of our guestrooms need renovating and we have been actively working on a plan to remodel them. There will be major changes coming within the next few years and we're positive they'll make a huge difference to the quality of stay for each guest. Thank you again for commenting. We wish you safe travels.

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,590 people have reviewed this hotel

Traveler rating
    662
    1,145
    830
    546
    407
See reviews for
562
1047
264
967
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (658)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 5, 2013

This is a large hotel in a good central location in Boston city. Two mins walk from the common (park) and the Cheers Bar. Valet parking available which you can book within your room rate. Booked a kingsize delux room, room was big, view was not good. Nice clean room and bathroom, a bit dated but all fine. In room safe provided. Hotel has a restaurant and good bar, checkin was efficient and helpful, bell hops good and quick and valet parking was fine. Overall if you want a good full service hotel in central Boston, you could do worse than this place. Would stay again if I went back to Boston. There are several very good restaurants within a couple of minutes walk. Recommended.

Room Tip: Ask for a room with a view on check-in
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear davebryant,

Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel aviv
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2013

we stayed 3 nights in 2 rooms
the location is perfect for walking tour in Boston.
the room was spacious and clean
the bed was comfortable
the service and check in and check out were very good
I do not believe that we could get better hotel for this price in Boston

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear zguby,

Thank you for taking the time out to write your positive review about our hotel. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you!

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

I recently stayed at the Boston Park Plaza and had a wonderful time. Check-in was efficient and friendly and the old charm of the hotel was a nice change from the usual familiar hotels. I was on the sixth floor and my room overlooked Park Plaza and Arlington St. We had a room with 2 double beds and I found it just right for the two of us and the beds were very comfortable. Some reviews stated the bathrooms were small and inadequate but I don't lounge in my hotel bathroom nor do I take long hot baths in hotel bathrooms either. If you are very overweight perhaps you would find the bathroom small. I have travelled around Europe and the rooms are so much smaller over there so I think it is an American complaint. The location is simply perfect and within walking distance to Boston Common and Arlington subway station for easy access anywhere you want to go. Next door is a nice pub called MJ O'Connors and Au Bon Pain if you want a quick bite to eat. I had a drink in the hotel lounge and it was a nice atmosphere with sports game on tv and friendly bartenders. I received a voucher for a take-away breakfast and each morning they set up a coffee shop that serves Starbucks coffee, juices, milk, assorted pastries, bagels and oatmeal and fruit. I was allowed 3 items. This was a bonus I was not expecting. Parking is a little different and initially when I drove up to the hotel there was no parking outside whatsoever and left my vehicle in a tow zone in order to check in. I had to then drive around the corner where the valet was located. They take your car to a lot a block away so make sure you take everything you need from your car. This didn't bother me since I didn't need my car anyway. Check out is 12pm but you are allowed to leave your car until 2pm. I wanted to see the Red Sox parade and I was easily accommodated as they kept my luggage in storage until 2pm. The only downfall during my entire stay was lack of free Wi-Fi in the hotel rooms. Many people hang out in the lobby and some even conduct business meetings in order to use Wi-Fi. I would definitely recommend this hotel and will be staying here again!!!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear Kat1325,

Thank you for your review. Your satisfaction is paramount to the success of our business, and we want to let you know that we value you and your patronage very much. This is the culture of service that we strive to foster, each and every day. We are thrilled that you had a lovely stay with us and look forward to welcoming you back soon.

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2013

Stayed for one night on a quick trip to Boston - hotel had availability when most other properties in the city were fully booked. The staff upgraded us to a spacious room on the top floor, which was much appreciated. The bathroom was a good size, with great water pressure and nice amenities. Location is very convenient to the Public Gardens and Boston Commons. Room service was fast and delicious. It definately has the feel of an older hotel, but in all the best ways - meaning that it is stately and graceful and a terrific place to stay.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear schroederjt,

We, at the Boston Park Plaza, would like to thank you for taking the time to fill out a review. It is always a pleasure to receive such a great review and we appreciate your 4 star "kudos" regarding our service. Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It would be our pleasure to welcome you back again soon to Boston!

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2013

Stayed at the BPPH for the beginning of our trip to the States. Arrived late and checked in straight away. The receptionist was polite and offered us free WiFi which was fast and reliable.

We stayed on the 14th floor and had a view over the back of the property. The room was spacious and clean. The room had two queen beds, a decent TV with a good range of cable channels and a coffee making machine. A free newpaper was also avaliable from the lobby each morning.

The location of this hotel is excellent, literally a stones throw away from the Public Gardens and the Cheers Bar. Would highly recommend this hotel and if we returned to Boston would not hesitate to stay here again.

Room Tip: Good views from the rooms.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear Craig,

Thank you kindly for your review of the Boston Park Plaza. We are delighted that you enjoyed your stay and look forward to hosting you again soon!

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 3, 2013

I was in town for a business event at the nearby State Room. I had an early flight the next morning and I knew I would have a late night celebrating with colleagues – so I chose to stay at Boston Park Plaza instead of our official company hotel. The hotel is a good value for downtown Boston and its close proximity to the airport.

This is an older hotel. Seems like it might be from the 1920s or 30s with some art deco influence. The rooms are small and no-frills but mine was clean and I slept well. All the staff I encountered were helpful and friendly. There is valet parking.

This is not a luxury or destination hotel but it is just fine for those traveling on a budget or are just passing through.

Room Tip: Higher floors have less street noise.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review, November 30, 2013
Dear BoulderWorldTraveler,

Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear that your stay exceeded your expectations. We look forward to your next visit!

Yours in service,
June McDougall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Boston Park Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Boston Park Plaza

Address: 50 Park Plaza at Arlington Street, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boston Park Plaza 4*
Official Description (provided by the hotel):
Located in the heart of historic Back Bay, The Boston Park Plaza Hotel & Towers is located only 3 miles from Logan International Airport and only 200 yards from the nation’s first public parks, Boston Common & the Public Garden. The hotel is easily accessible to shopping along world renowned Newbury Street, Faneuil Hall Marketplace, the Theatre & Financial Districts and most historic landmarks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Tingo, Hotels.com, Reservation Counter, Priceline, Otel, Agoda and Venere so you can book your Boston Park Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Boston Park Plaza Hotel And Towers
Boston Park Plaza Hotel

Owners: What's your side of the story?

If you own or manage Boston Park Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.