I stayed here overnight for a work conference recently. Given the disappointing experience I had a few yrs. ago, I was not eager to return. However, for the sake of convenience I did.
The hotel itself is in a good location a short distance from Back Bay train station and a short walk away from the Boston common. I felt safe walking around the neighborhood alone during the day. Exhale Spa is just across the street and they offer discounts to hotel guests. The staff and the experience were both wonderful at Exhale.
I had to spend the first night of my stay at a nearby hotel due to the fact that this hotel was full. While at the hotel to register for my conference the next day, I asked a check-in person to check to see if there was any availability for the following night. She seemed annoyed and told me they were full for that night as well. I checked online 2 hours later & there were multiple rooms available. For the sake of convenience, I booked one of them.
My room was on the towers level. This is a great option for solo travelers who don't enjoy dining alone. I like to make a light dinner of the evening hors d'oeuvres presentation. While the food was good, the service was definitely substandard. The bartender had a negative attitude and also did a poor job of setting out serving utensils. I had to grab tongs from the fruit station because there were none at the hot food section. There also was cheese but no utensil with which to cut it. I had to get a knife to use and then left it for other guests to use. When I asked for a napkin because there were none on the serving station, the annoyed response I got was, "You did not see any on the table?" It was annoying that he did a poor job of setting things up and then was rude to boot. I would expect a better level of service when I am paying extra money for these amenities. The poor service in the towers lounge continued at breakfast the next morning. I walked in and the woman working at the bar did not make eye contact or speak. When I cheerfully said, "Good morning". She gave me an irritated look and did not say it back to me. The offering of food was simple but good (fruits, pastries, & bagels). It was not a friendly or welcoming environment.
At the hotel's lounge restaurant, I also encountered poor service. I had a salad in the lounge. The server seemed very inconvenienced by having to wait on me despite the fact that the restaurant was pretty empty. I asked for ice water to go with my $20 salad. When he delivered the salad, he dropped it off & started to walk away from me. I had to ask him to fill my half empty water glass. He never bothered to check in to see if I needed anything else or was enjoying my meal, only returning to drop the check on the table before quickly heading back into the kitchen. I had to walk across the restaurant and have someone get him because he left me a receipt for hotel guests. Since I was not staying at the hotel until the next day, I could not pay that way. So, I had to stand there & wait for him to correct the error that would not have occurred if he had bothered to ask if I was staying in the hotel. Again, an unfriendly encounter with the hotel staff.
The room itself was small but quiet, clean, and nicely decorated. It was nice to be on the top floor to hear less noise from the busy streets below. The bottled water that comes with towers level rooms was waiting for me in the room and much appreciated. It was a bit cramped in the small bathroom but this is common in older hotels such as this one.
Check out time at the hotel is 12:00. I returned to my room during a conference break at about 11:30 to find that housekeeping had already cleaned and prepared it for the next guest. This was despite the fact that I had given no indication that I was no longer using my room. I felt uncomfortable opening a new bar of soap until I remembered that I had paid for the room until noon. When I left the room, I called to let them know that I was done with the room. It seemed in poor taste that they were trying to reclaim the room before I had checked out.
All in all, an okay stay. It's worth staying here for a conference in the hotel for the sake of convenience. Other than that, I would prefer to stay elsewhere where I can get better service.
- Official Description (provided by the hotel):
- Located in the heart of historic Back Bay, The Boston Park Plaza Hotel & Towers is located only 3 miles from Logan International Airport and only 200 yards from the nation’s first public parks, Boston Common & the Public Garden. The hotel is easily accessible to shopping along world renowned Newbury Street, Faneuil Hall Marketplace, the Theatre & Financial Districts and most historic landmarks. ... more less
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- Also Known As:
- The Boston Park Plaza Hotel And Towers
- Boston Park Plaza Hotel