First of all, there are some good things about this hotel. The location is excellent. The recent renovation is lovely and modern. The staff was friendly and even waived the internet fee for us upon request. However, the design of the building makes floors 1-5 an acoustical nightmare. Every noise in the atrium/lobby/bar below the guest rooms is amplified by a million. It doesn't help that the management insists on playing terrible techno-lounge music throughout the common areas from approximately 7 AM until midnight. All of this noise is funneled right into your guest room and can even be heard over the TV! I don't know how the Mariott could do a renovation without addressing this issue. Floors 6 and 7 are completely sealed off from the atrium, but 7 is the concierge level and I assume floor 6 is similarly reserved for specific guests. In addition to the noise, the bed was the worst I've slept on from a major hotel chain. Also, the Mariott is trying to pass off their de-commissioned old mini-fridges as "silent coolers" for "keeping cold items cold"--HAHA! Yeah, right! I had to load a plastic bag full of ice and put our leftovers on top to keep them cold. One other annoyance is that Mariott puts a $30 charge on your credit card for incidentals that may be used, yet they don't announce this upon check-in. The charge is still pending on my account three days after I checked out, although I was reassured today that I should be credited for a refund soon. All in all, I can't recommend this hotel unless you are able to pay for a room on the special quiet floors and don't mind a crummy bed. I'm only giving three stars because I got an OK deal on Priceline and the internet charge was waived. If I'd had to pay the usual rates, I'd be extremely disappointed.
Don't stay here unless you can guarantee a room on the 6th or 7th floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your review. I am very sorry about the noise issues that you described. Based on your feedback, I will work with my team to identify ways to eliminate background music entering guestrooms near the atrium. As for the type of music, it does change on a regular basis, currently we are playing more light jazz and POP. Again, I am sorry we did not meet your expectations on this trip and hope to have the opportunity to provide you a more enjoyable experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.