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“Everything we asked for...” 4 of 5 stars
Review of Boston Marriott Copley Place

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Boston Marriott Copley Place
4.0 of 5 Hotel   |   110 Huntington Ave, Boston, MA 02116 (Back Bay)   |  
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Ranked #51 of 78 Hotels in Boston
GreenLeadersSilver level
Durban, Kwazulu-natal, South Africa
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Everything we asked for...”
4 of 5 stars Reviewed July 21, 2014

We had a wonderful stay in a properly comfortable hotel. There has been so much comment on this site about the speed of the elevators but that never bothered us at all. One niggle - surely free wi-fi should be the norm in the rooms??

Room Tip: You want a view of the river, if possible.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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2,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
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Chicago
2 reviews
3 of 5 stars Reviewed July 20, 2014 via mobile

The location was perfect, nearby a lot of different attractions, hotel and rooms were clean and comfortable. The only thing I didn't like was the service. The only friendly person working there was the guy who helped me to my cab to leave. Otherwise, a lovely hotel.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnR3924YC, Front Office Manager at Boston Marriott Copley Place, responded to this review, July 23, 2014
Dear Sir/Madam,

We appreciate having had the opportunity to host you during your last trip to the Boston area. I was delighted to learn that you enjoyed our beautiful hotel, while disappointed at the same time that you felt that the customer service was not at the level you expected. This is unusual and I can understand your frustration.

Once again, thank you for staying with us and I hope that we will have the pleasure of hosting you again during your next trip to the area.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedona, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 20, 2014

BIG hotel; got top floor room with view for extra dollars
Elevators less than quick ; half were not working
NO free wi-fi except in lobby and there it was very very slow
COncierge fol were excellent with help and advice
Not enough seating area in lobby and very uncomfortable at that.
Needs some updating everywhere
Restaurant was slow but food was good
Would not come back here though I am loyal Marriott customer
Excellent shopping close by

Room Tip: Pay for the view if you must; not that great
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Green Features: they did have a bag for recycle and that was great to see. hung the towels so not to have fresh ones
  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
56bbc, Manager at Boston Marriott Copley Place, responded to this review, July 22, 2014
Thanks for your feedback and loyalty to Marriott. I am pleased to hear our Concierge was helpful and you enjoyed the food in Champions. The elevators can be slow at times. We are in the middle of upgrading them to new technology that will improve speed of service in the near future. I have shared your comments with my team so they can take the appropriate action to deliver a better customer experience moving forward.
Thanks again for the feedback and we look forward to having you back for a better visit.

Bob Campbell
Hotel Manager
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Illinois
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

We had the joy of staying on the 29th floor with a fabulous view of the city. We hopped a cab to Hanover area to a wonderful little Italian restaurant still open at 10 pm. Returned to a perfectly clean room and found everything exceeded expectations. Breakfast brunch on floor 28 was unbelievable! An employee named Patricia made the morning delightful. We would go again. Thank u Marriott!

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Coral, FL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 20, 2014

We recently attended the North American Teacher's of Singing conference at the Boston Marriott Copley Place. This hotel is huge, but run well. All the staff, from the front desk crew to the bellmen, to the wait staff were very knowledgeable and personable. Hard to find in a big corporate hotel. The maid service was excellent and both of the ladies that I interacted with went above making sure we had what we needed. The internet on the higher floors is a bit spotty but was able to reconnect quickly when it happened without major outages. Another plus.

Don't overlook bringing your swimming suit because they have an excellent pool and hot tub, as well as excersize room on the 5th floor, and I overheard several people bemoaning the fact that they'd not even thought to bring suits.

If you have children with you with finicky appitites consider running across the street to Shaw's grocery and stocking up on cereal, milk and finger foods. This hotel may have the slowest response time elevators I've ever seen, but they do eventually show up and get you where you're going quickly. It gives you a chance to get to know your fellow travelers, and I met lots of nice folks from all over the world.

In house parking prices are spendy, so if you are planning a lenghty stay you might consider finding an off site parking garage for a few dollars less, or leave the car home and take public transport which is readily available at the entrance area to the lobby outside.

Check for the availability of outside tour opportunities. Several leave from eiher the hotel or close to the hotel, including a tour of Boston and the harbor in Amphibous vehicles you can board across the street.

Shopping affectionados should love the Copley which is attached to two main malls, and the food court at the mall is a good option to grab a decent and fairly priced quick lunch between sessions of whichever conference you may be attending.

Overall a GREAT experience and I would consider revisiting this property if I'm ever in the area again!

Room Tip: Lower floors seem to have better wi-fi access
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Green Features: Excellent, towels and bedding changed only when we requested them to be.
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, CA
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 18, 2014

We spent a week here because of a convention. There are 9 elevators, but 2 or 3 were not working. So, you waited a lot. Sometimes you had to go down to the first floor get one to go up. Room and view of Boston was really nice.

Location was excellent. Easy access to the subway. A shopping mall and grocery store across the street. With a refrigerator in the room, we were able to stock things for breakfast and snacks. Lots of places nearby to dine. Work definitely stay here again (hopefully the elevators get fixed!)

Room Tip: Get a room towards the top and a view of the Charles River. Lower floors are blocked by local build...
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Green Features: They ask to reuse sheets and towels if you can. Don't know if they do any recycling.
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 18, 2014

I stayed at the Marriott Copley for a conference during the last week of June. I had a room on one of the highest floors with two double beds. The view of the surroundings was outstanding; the room itself adequate but not particularly memorable. The hotel staff were all kind, courteous, and accustomed to dealing with large groups of people. I at at the sports bar a few times and they had great pub food with a good beer selection. The location was great with easy walking to two green line T stops. My only peeve was the long wait time for the elevators, which while partly a function of the number of people in the hotel, should not have been quite the issue it was when there are so many elevators. Other than that I enjoyed my 4 night stay very much!

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boston Marriott Copley Place

Address: 110 Huntington Ave, Boston, MA 02116
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Boston
#33 Luxury Hotel in Boston
#43 Romantic Hotel in Boston
#43 Family Hotel in Boston
#46 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Boston Marriott Copley Place 4*
Number of rooms: 1148
Official Description (provided by the hotel):
A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more   less 
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Also Known As:
Boston Marriott Copley Place Hotel Boston
Marriott Boston

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