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“Central location - typical Marriott” 4 of 5 stars
Review of Boston Marriott Copley Place

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Boston Marriott Copley Place
3.5 of 5 Hotel   |   110 Huntington Ave, Boston, MA 02116 (Back Bay)   |  
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Ranked #49 of 77 hotels in Boston
Brisbane, Australia
Top Contributor
55 reviews 55 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
“Central location - typical Marriott”
4 of 5 stars Reviewed March 30, 2013 via mobile

I was there for a large conference and thus have too little time to sightsee so the location is a BIG plus. Concierge level was great (ie outside normal marriott hours, if i remember correctly) though in a strange location on ground floor/lobby but it was being renovated so perhaps that's happened.

Honestly if it wasn't for our great conference room rate I'd stay somewhere more boutique-y. But if u like consistency without imagination - and great views on high levels then this is yr place. I could walk to shops-- walk -- that's such a bonus when u have only 15-20 minute breaks.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saco
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed March 29, 2013

We stayed here recently for a dance event. As a loyal Marriott customer this was our first choice for the venue. Straight away one of our electronics was stolen from our room, no in-room safe as listed on website and verified via phone call. You simply could NOT reach anyone at the "at your service" number for questions or to request extra towels, etc. and just try to reach the valet for parking...that number was constantly busy too. The rooms are tiny and the two double beds are simply unmanageable for a couple with two older teens. The heating system in the room is terrible and you cannot control the temperature. It would start up with a loud "whoosh" that was downright frightening and woke you up in the night. No real door on the bathroom....a slider and no fan in the bathroom. The hotel room walls are paper thin. Very hard to sleep as you hear everything in the hotel and everything happening on the street. The fitness room was okay, but the pool was simply overrun with children under the age of 10. Do yourself a favor and stay somewhere else. When you finally did get someone to help you, everyone had their hand out for a tip. I would stay at a Courtyard Marriott over this location anytime or a Hampton Inn. Even at the "discounted rate", with the room and taxes, valet parking and two nights of internet (no food included) it was well over $600....what a rip-off. You must park in valet parking or you can't take your vehicle out without incurring an additional charge.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles Town, West Virginia, USA
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 29, 2013

From the moment you enter this hotel, you feel that you will be taken care of. The cab door is opened by a doorman who grabs your bags. You walk up to check in and the staff is very friendly. The elevators are lightning fast and the rooms are spacious with typically comfortable beds for a Marriott. The hotel is connected to a high end shopping mall with a variety of stores and if you travel through the mall, it ends at a subway stop which makes it ultra convenient. The restaraunt (Champions) has very good food and drink service with a plethora of TVs for sporting events. Forget something? No problem. My daughter wanted a shower cap and the front desk provided me with one. Need a cab? The doorman will whistle for one in a flash. The Concierge level is amazing. The views from that lounge on the 28th are awesome. Complimentary breakfast in that lounge as well. Great concierge staff as well. Highly recommend.

Room Tip: River view rooms are best for the obvious reason.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Canada Flintridge, California
Top Contributor
92 reviews 92 reviews
27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 28, 2013 via mobile

We stayed here for a dance event at the Hynes Conv Center. I've been here twice prior for business events & had the same issues! Try & get room service with a large event going on....impossible. As all calls were rolling to v-mail, I called At Your Service staff & was told they'd have in-room dining call us back....3 days later still no call! They just can't handle large groups! Parking at $47/night with NO discount for Gold level members or event participants. Elevators painfully slow. Nice location though, close to lots. The Concierge Lounge area was nicely stocked for breakfast; dessert time stock was painfully disappointing with just a few sickly looking cookies...& not at the end of posted times! I needed to find a restaurant in the North End for 3 of us. Again that area was rolling to v-mail (common at this locale!). Again, At Your Service personnel hand walked my request to the desk, telling me there were 7-8 in line & Mark at the concierge desk woud call us back. He did not long after & says he booked us a table for 3 that night....however, when we got to the restaurant they had no record of us! Luckily I had the little reservation card he gave us to take showing what was supposedly booked. They had 1 empty table, so we were seated promptly. Restaurant issue or concierge issue? I'd pick a Courtyard just outside of town or another hotel chain if I needed to be in the area again.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 28, 2013

We just got back from a three night stay at this hotel. We arrived very late at night and had a bit of trouble checking in because of the desk clerk being a little rude (in his defence it was my fault, but he was not nice and not helpful) but Barbara (another person at the check in desk) came to our rescue and was extremely kind and smoothed things out. After that we had a wonderful stay. This is an extremely large property attached to mall after mall and there are always a million people walking around at all hours of the day and night. But they have a lot of security all over so it was never any problem. We were on the 32nd floor and our room was very large and comfortable, clean, with a refridgerator. The view from the room was spectacular,looking over all of Boston. It is a very convenient location and in a nice neighborhood with lots of restaurants, stores and available tourist tours if that is what you are looking for. The King bed was comfortable and the maid service very good. We would highly recommend this Marriott hotel and would stay again the next time we come to Boston.

Room Tip: Ask for a room on a high floor and not near an elevator
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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long island
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 28, 2013

We stayed here last year and really liked it so went back. Cannot beat the location!! Close walk to Newbury street. Wonderful having a large mall and restaurants attached to hotel. Thank you Angela (from Long Island) for all your helpful tips. She was professional as well as nice.
We will be back

Room Tip: Waterfront city view is nice. Upper floors
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haddonfield, NJ
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 24, 2013

The recent review that said "not the best but in the best location" says it all. I stayed here last week for a business event at the nearby Hynes Convention Center and chose this hotel for Marriott points, even though we found it lacking two years ago when we stayed here. I should have stayed somewhere else.

The good points: staff was friendly and very helpful, especially the bellman who helped us when we first drove up. You can't beat the location: near 3 T stops, skyways to the Prudential Center and Hynes Center, an all-night market across the street and walking distance to Back Bay and downtown.

The bad points: we tried to take our luggage to our room but were intercepted by a bell captain who said we were not allowed to do so because this was a "full service hotel" and we had to have ":a bellman take you to your room." If it's a full service hotel, why don't they provide free Wi Fi and Internet in the business center? (My WiFi was free because of my Marriott Rewards level.) Why don't they give you a USA Today or other newspaper like so many hotels do? Why isn't there decent coffee in the room, especially with Starbucks in the lobby closing at 9 p.m.

The prices are obscene (e.g. $47 per night + tip for valet parking) and you are nickle and dimed for everything. (Sorry, but the excuse that "This is Boston" just doesn't get it.) Aside from the charges for Internet, the concierge says he has to tell people there is a $4 fee for a corkscrew. (Charge a deposit if people are keeping them.)

The 2nd floor bar is crowded, noisy and expensive and it's patrolled by uniformed security guards, which gives you a nice feeling about the hotel.

The fitness center is good, but what kind of place devoted to health and fitness circulates literature promoting smoking? But the Marriott Fitness Center has "Cigar Aficionado" magazine right on the front of its rack so people can read about the health benefits of smoking as they walk on the treadmill or ride the bike.

Rooms were clean but relatively small and decor nothing special.

Next time I will find another hotel in the area.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Boston Marriott Copley Place

Address: 110 Huntington Ave, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Boston
#37 Romantic Hotel in Boston
#46 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Boston Marriott Copley Place 3.5*
Official Description (provided by the hotel):
A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more   less 
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Also Known As:
Boston Marriott Copley Place Hotel Boston
Marriott Boston

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