I stayed three nights in the Boston Marriott Copley Place in mid-April for a conference. It was actually the second time I've stayed at this hotel (first time was in 2007). I have mostly positive things to say about the experience.
I had a room on a high floor that was renovated (all new stuff) and very nice, with a flat-screen television, two cordless phones, a coffee maker (I didn't use it) and nice furnishings. One whole wall was made up of windows, which afforded a striking view looking south (not toward the main part of the city, but you could see the Prudential building and a bit of the river, as well as the harbor and the South End). I'm not sure all the rooms are renovated, so that would be something to ask about. But this one was truly beautiful.
The bed was super comfortable, as were the pillows (I was on one of the feather-free floors).
The bathroom was clean and very nice, but a bit small (not uncomfortably so, though).
The service was really good. The front desk clerk who checked me in went above and beyond to help me with a variety of matters (like arranging for a roll-away for a friend staying over the last night), as did the front desk clerks and concierges to whom I posed questions during my visit (probably four interactions). The housekeeper did a great job and also worked around me without making me feel bad about it. One afternoon, I was doing some work in the room when she knocked to clean it, and when I started gathering my papers and computer to leave so she could clean, she nicely told me not to worry, as I should finish my work and she would come back. I appreciated her attitude.
The lobby area (which really covers multiple floors, especially the first and second, with open areas on the third and fourth related to the conference facilities, all connected by open escalators) was nice enough, although there weren't always enough seats if you wanted a place to hang out for a while and use the free wireless (it's a pricey $12.95/day to access the Internet in the room, but wireless in the lobby is free). I have no idea what the earlier reviewer was talking about with homeless people. I spent the bulk of three days in the hotel (due to the conference), and I didn't see a single homeless person. I felt safe in the lobby, even the night we came back after midnight.
As for location, it's pretty ideal. The hotel is essentially in the Copley mall, and a second mall across Huntington Avenue is accessible via an enclosed bridge. The Copley stop on the green T line is a block away on Boylston, so you can easily get pretty much anywhere you want to go. There are a lot of restaurants and bars on and around Boyslton, and Newberry Street is just two blocks up, which is loaded with shops, restaurants, bars and pretty scenery.
It is important to note that the hotel is huge, not just in the number of rooms but the fact that there are three floors of conference facilities, so the place always feels packed with people. As such, the restaurant and the Starbucks on the second floor are usually packed. The busy nature isn't inherently a bad thing, but if you're looking for a quiet little hotel, this isn't it.
Also, that area of Boston is pricey. It wasn't easy to find a cheap meal in that neighborhood (although good food was plentiful).
I only had two real complaints. The big one is the elevators (if you are on a high floor). The bank that serves floors 28 and above only has four cars. During peak times, it was a wait to get an elevator. One afternoon I waited more than 10 minutes. It was a bit frustrating.
Also, a room near mine was being renovated, and while the construction noise didn't bother me, I was a bit annoyed with the workers speaking really loudly (nearly yelling). People sleep at all hours in a hotel, and for three days the workers didn't seem to have much regard for this fact.
Overall, though, I was very happy with my experience at the Boston Marriott Copley Place, and I would definitely stay there again if everything (price, where I needed to be, etc.) worked out.
- Official Description (provided by the hotel):
- A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more less
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- Also Known As:
- Boston Marriott Copley Place Hotel Boston
- Marriott Boston