I have stayed at this hotel for the past four years and spent well over a thousand dollars with them. - namely because until this summer they were the only motel in town. My stay this past weekend was horrible. We rented four rooms for one night (three for our family and one for a friend). After coming back from a late dinner at 11:30pm the key for one of the rooms would not work. We contacted management which took 1 1/2 hours before putting two members of our party into another room. When making the reservations I put the rooms on my credit card. When we checked in I made sure they front desk staff knew to charge my husband's credit card - and I gave them his credit card. After returning home and checking my bank account I realized they had charged my husband's card for the roooms as well as my credit card. This put my account into the red. I have spent the past 48 hours trying to have this corrected. I even found the name and phone number of the owner and called him. I was told by the owner there was nothing he could do until he talked with the manager because she was the only one authorized to credit my card. The owner also told me the manager was out of town and there was nothing he could do until she returned.
The rooms are moderately clean and have small televisions.
I happy there are now other accomdations in the area where we can stay.
- Official Description (provided by the hotel):
- Lake Inn, established in 1996, is located at Westlake Corner. Lake Inn is the place to stay for your family vacations or business trips. We are nestled in the heart of the Smith Mountain Lake area next to intersection Rt. 122 & 616. Since Lake Inn is centrally located, we have an ideal spot that is fun for everyone. The Westlake Corner vicinity is one of the most developed spots in the lake area. Golf courses, shopping plazas, and restaurants surround Lake Inn. With real estate offices near by, we can accommodate you while you're in search of the perfect home. Be sure to bring the children along. You can give your children the memories they deserve. Mini-golf, go-cart tracks, bumper boats, arcades, ice cream, Center in the Square, D-Day Memorial, and Booker T. National Monument all nearby, which are fun, as well as educational. Plus all the various lake activities! Bring your family and check out Lake Inn for yourself. Also, pets are allowed in designated rooms for an additional $15.00 charge per night, because we know pets are an important part of the family. Rely on us to get some deserving R&R and really enjoy yourself in our clean comfortable rooms. Rooms come with one or two queen beds or one king bed. All rooms come with coffee maker, mini fridge, microwave, table and chairs, hair dryer, wireless high speed internet, cable television and HBO. Rooms w/ iron and ironing board available upon request. This ensures the quality of our rooms and the quality of your stay. Also each room is fisherman friendly. We provide outside electrical outlets for charging trolling motors. In addition, most rooms are ground level and handicapped rooms available upon request. With no extra cost you receive a home away from home. For a unique and delicious dining experience while staying with us, be sure to visit Joe's Italian Restaurant & Pizzeria located just steps away from Lake Inn! Great Food for Every Taste! Another way we help make you feel like you're at home! A great vacation is yours to enjoy at Lake Inn. ... more less
- Reservation Options:
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