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“Hotel for the ages” 5 of 5 stars
Review of The Omni Grove Park Inn

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The Omni Grove Park Inn
4.0 of 5 Resort   |   290 Macon Avenue, Asheville, NC 28804   |  
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Ranked #13 of 58 Hotels in Asheville
Certificate of Excellence
Greensboro, North Carolina
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Hotel for the ages”
5 of 5 stars Reviewed yesterday NEW

How to review a hotel that has become a part of my life? The first time I walked through the double wooden doors of this amazing stone cottage/palace, there were no wings, no spa, no gym. It was so close to being as it was when it was built in 1913. But that was soon to change. The expansive wings were built, then the amazing spa, and voila, it went from a secret retreat to, in my opinion, one of the world's most amazing hotels. It has been bought and sold at least three times in the last few years, and I was delighted to see on my last visit that Omni had fixed the second fireplace that towers over the lobby. The fireplaces are big enough to stand in, and for decades, one was closed off because of a leaking smoke problem. But now it's open and that makes all the difference. mission and arts and crafts-era aficionadas, this is your haven. Original furniture in the lobby and in the rooms in the main inn were made Stickley-style in North Carolina. Imagine staying in a room where F. Scott Fitzgerald stayed! well, you can if you book early. The rooms in the main in are smaller, but who wants your room to look like the Holiday Inn when you are staying in one of the most historic hotels in America? Not I. Right up the old-fashioned (but safe) elevator (there are two-one on each side of the fireplaces) with the friendly elevator operator to the main inn floors, one being the "Palm Court". It is my pick. So many memories flood back, because this is a hotel where memories are made. Christmas - ah - trees to the ceiling, gingerbread houses, well, you get the picture. restaurants are great, expensive, but good. Book your reservations early. Speaking of book, I could write one about this place. It's my all-time fave, bar none. It has become too crowded of late, but what does one expect of a place like this? If you're lucky, you might get a glimpse of the "pink lady", the resident ghost, but just ask any employee and you'll get a story to take home with you as well. what else to say except go and be amazed.

Room Tip: If you like history, ask for a room in the "main Inn"
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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2,550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family and I stayed here for a night. It was excellent from the moment we pulled up all the way until we got into our room. Wow. Read the fine print if you book through a travel site. I said that there would be 2 adults and 1 child. But the standard room means two doubles or a king and my luck we got a king. Needless to say this was not going to workout very well for three people. Thanks to Megan!!!! At the front desk for fixing this for me. After explaining the situation and the misunderstanding she was able to get us into a two bed room. She saved the trip!! Right now we are all three comfortably in bed and enjoy our stay. Everything that you would expect out of a hotel of this caliber is being extended to us. Though it is a splurge it has been well worth it. We will be back!!

Stayed May 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I wish TripAdvisor has another category between ‘average’ and ‘very good.’
In some ways, this is a very good hotel. It is historic, surrounded by attractive, often dramatic scenery. The rooms are certainly better than average. The staff seems universally competent and anxious to please, tho in a scripted-by-the-PR-Department sort of way. Every smiling, enthusiastic greeting is all but identically worded.
The first rule of the hospitality industry is to be hospitable: I know hotels open to make a profit, but I get the feeling that this hotel is far more concerned with the corporate bottom line that customers’ comfort and experience, with turning a $250 a night room into a $350 an night room by nickel and diming each guest until he/she screams.
Compulsory “Resort fees” are a matter of current controversy in the hospitality industry. They make folks angry, but they seem to be a cash cow and are certainly legal if disclosed in advance. But book an online reservation at the Grove Park Inn and the resort fee notice only appears after the reservation is confirmed and a deposit (non-refundable if you book fewer than seven days before arrival) is charged to your credit card.
And what wonders do you gain from this fee: “local calling, in-room high-speed Internet access, in-room coffee and tea, on-property shuttle services, a guided history tour, daily newspapers located in the Great Hall, and access to the Sports Complex where our indoor pool and outdoor tennis courts are located.” Local calling? Like who uses any phone in this era of the cell phone? In-room high-speed Internet access? Gee thanks! That’s free to members of the Omni affinity program. In-room coffee and tea, on-property shuttle services (a great service for those who don’t avail themselves of non-valet parking service at $18 a day, a guided history tour (but not on the days we stayed), daily newspapers not delivered to your room located in the Great Hall, all available for free at a nearby Holiday Inn Express. And generously, access to the sports complex ‘where our indoor pool and outdoor tennis pool are available.’ I didn’t check whether ‘available’ means you can use them without an additional charge, but my guess is… oh, never mind What a deal!
Next we have parking. Now this isn’t a downtown hotel; it’s on top of a mountain. But the Grove Park Inn offers real choice in your parking options: Valet: $22 for overnight guests and $15 for day guests. Garage Parking: Garage for 24 hours is $15. Maybe you can use the free onsite shuttle to take you to your car, but I wouldn’t bet on it.
I’m not going to make many friends talking about how any hotel treats smokers, but the Grove Park for ‘the convenience of all guests’ offers outdoor smoking areas -- and free yet!. The one closest to my room was a bench in the employees’ parking lot where all the delivery trucks idle. It seemed to be about a mile from our room. Oh well, I’d walk a mile for a Camel.
I could go on about other extra charges and inhospitable petty bureaucracy (if you lose your valet parking ticket, you need to present a photo ID and registration. “What if your registration is in the car?” I queried. Alas, that answer wasn’t covered by employee training), but I’m not getting paid by the word.
Well, as I said, this is a this is a very good hotel in some, nay, many ways. It is historic, surrounded by attractive, often dramatic scenery. The rooms are certainly better than average.
But tho the food was good, the drinks strong and Da Wife loves the views, if she wants to visit Grove Park Inn again, she’ll have to bring another date.
I’ll stay at the Holiday Inn Express where the coffee and Wi-Fi is free.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The folks are wonderful but our room was not, over the service entrance of truck delivery so watch for that. The room was not appointed as you would expect for the spectacular setting, the linens were nubby, very small beds, nothing special. The lobby fireplace is a great place to settle. Don't bother with the breakfast buffet as $17 a person is for yogurt, fruit, muffins. Hot dishes are $23 a person and not worth it, try the little cafe along the little shops inside. Although we have stayed in many upscale resorts this is the only one that felt the need to charge extra for the pool, the in room safe and self parking. The sports complex is across the way with an indoor pool which would have looked more inviting with some plants. Glad we saw it but there are other favorite places to return to and this is not going to be one of them. Just because I can afford it doesn't mean I care to throw it away.

Room Tip: Look online for best room rate, ask what exactly your room will be facing. You travel through a neig...
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  • Stayed May 2015, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Grove Park Inn in Asheville is wonderful. You are spoiled and pampered the minute you walk in the door. Our honeymoon stay was perfect. The staff is friendly and welcoming. The room was amazing and huge.. The food and restaurants are wonderful as well. I loved all of the shops too.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just went to this place to have a drink and enjoy the view, which by the way is magnificent! After enjoying a drink on the Sunset Cocktail Terrace we decided to staying for dinner at the Edison Craft Ales + Kitchen (named after Thomas Edison who frequented the Grove Park Inn). It has indoor and outdoor seating but chose to sit at the VERY comfortable bar. Everything we ordered was great and the it was a great place to sit and talk to locals and regular visitors. If I came back (or I should say when!) I would definitely consider staying here at least for a day or two.

Stayed May 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW

A Sound of Music setting with breathtaking views. Convenient to Asheville and historic Biltmore Estate. Lovely walking path and amenities. The history of Grove Park Inn is fascinating. There is actually an operator-assisted elevator that is etched into the stone wall in the lobby, fits two people other than the operator. Staff was exceptionally friendly and accommodating. We intend to return.

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Omni Grove Park Inn

Address: 290 Macon Avenue, Asheville, NC 28804
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Asheville
#5 Business Hotel in Asheville
#6 Spa Hotel in Asheville
#8 Romantic Hotel in Asheville
#11 Family Hotel in Asheville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Inn Resort Spa
Grove Park Spa
Grove Park Hotel
Grove Asheville North Carolina
Grovepark Inn

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