Yes, this is a beautiful historic property, but
Omni Hotels needs to rethink their business strategy. I mostly experienced this as a low class way of running a high class place. I went to go to the Grove Park Inn specifically for a spa water treat to celebrate the end of two years of terrible stress. I went to the website for rates and room info and was unable to book a mid week package (I am kinda local), so I called hotel reservations and informed the woman that the website had errors and needed to be updated. Well, after explaining that she could not match the rates, I opted for a less expensive room without a view. She was awesome, because when we checked in she gave us a fabulous room upgrade with a view. Bonus points for her. However, the clerk who checked us in was completely rude, checking my ID for the senior citizen discount while my senior citizen man was standing right in front of him. I have traveled with my senior citizen man all over this country for 8 years. Plane tickets, hotels, all of it. I always pay and say senior citizen discount, and never a problem until Omni. TACKY. Omni, what do you want? Do you want to encourage visitors or discourage them? Because most of the time I felt gouged. It was very clear to me that the priority was getting my money as much and as often as possible. Not subtle at all. Half of the staff knew I had a package that included breakfast, parking and the resort fee. Half of the staff kept trying to gouge me for parking, resort fee and breakfast. So Omni….. do you want to offer a package or not? Train your staff properly. It was embarrassing and a complete hassle to have to continually fight for my “package.” If you are going to offer a discount, do it happily and consistently or don’t do it at all. I have spent the entire week speaking with my clients who stayed at The Grove Park Inn BEFORE Omni bought it and they all were shocked. I’ve had much better stays across the country at Holiday Inn Express!!!! I’m a Hilton awards member and so I shall stay. Last year we spent an ENTIRE WEEK at a wonderful spa in Washington state (Bonneville Hotsprings YES!!!) for about the same price as two nights at The Grove Park Inn and the customer experience was far better in every way.
The food. We had dinner on the sunset terrace. The view and sunset were splendid. I knew I had to have the overpriced filet. It was fabulous, but sparingly presented. My senior citizen man opted for the cheapest meal and was unhappy. He should have had the filet. Ha ha ha.
Breakfast buffet was fabulous. Lots of protein choices, and the made to order omelette chefs were friendly and accommodating. I got the extra spinach I so wanted. We especially enjoyed the local made blueberry sausage. It was plenty of food to hold us beyond lunch. The wait staff was excellent.
The SPA: the reason we came….. ahh spa-hhh. The absolute best thing about The Grove Park Inn Spa are the waterfall hot tubs. I hear they are only available at this spa (United States) YOU MUST DO THIS!
I am a spa junkie: trained early in life out west. Not massages, (I’m very picky) the WATER. I am a hot/ cold plunge fanatic. It is my favorite thing in the world to do for relaxation and detoxing. The hot tub in the women’s area was almost hot enough by my standards, and the cold plunge was wonderful, however I prefer a full cold plunge pool. I realize most people fear the cold plunge….. sigh, so the deep tub works quite well here. The steam room was fabulous, and not too overwhelming. The sauna was not hot enough in my snobby opinion. So I was disappointed there….The spa is absolutely beautiful, and well designed. I really liked the private hang out spots here and there amidst the spa for sitting and relaxing. The lighting was magical. However I wish the sauna, steam and hot tub cold plunge areas were co ed. They are usually separated in the United States because US men are spa ignoramouses. Anyhow…. I really liked that there was no obnoxious New Age music pumped in everywhere. I realize many love that stuff, however I shudder to call it music. It was available underwater at a very low volume, so I was not annoyed. We were waterfall pigs: we immersed ourselves in the pounding waters giving a vicchy shower (water massage) to our tired old backs, necks, hips, legs, arms and feets. (giggle) I was pain free for two days. That never happens. We both have chronic pain. We were completely blissed out. However, I awoke at three a. m with a very bad rash. I will not dock the spa points because I am chemically sensitive. But I would like to go back if I knew the pool chemicals were better balanced….. this probably is not an issue for most….. I loved this spa! Just have to figure out how to get this spa in my back yard.
Oh the outdoor area was fabulous as well. Ahhh spa-hhhh how I miss you…..sigh….
- Official Description (provided by the hotel):
- The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more less
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- Also Known As:
- Park Grove Inn Asheville Nc
- Park Inn Grove
- Grove Park Hotel
- Grove Park Spa
- Grove Park Inn Resort Spa
- Grove Asheville North Carolina
- Grovepark Inn