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“Grove Park at Christmas” 3 of 5 stars
Review of The Omni Grove Park Inn

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The Omni Grove Park Inn
4.0 of 5 Resort   |   290 Macon Avenue, Asheville, NC 28804   |  
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Ranked #13 of 58 Hotels in Asheville
Dallas, Texas
Top Contributor
172 reviews 172 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
87 helpful votes 87 helpful votes
“Grove Park at Christmas”
3 of 5 stars Reviewed December 19, 2013 via mobile

We just left the Grove park Hotel and I must agree with the recent review about it being very busy. When we arrive it felt like we were at a Disney resort (which we avoid at all costs). The lobby was packed with people and we were expecting a not so pleasant time. Our room was in the newly renovated Vanderbilt wing. The room was spacious but the lighting was very poor. The bathroom water pressure in the shower was low and the shower head was set so high you could not reach it to try to turn the setting in hope of getting a stronger flow of water. The pocket doors were a pain, with no lock. When we entered the room the pocket door was in front of the light switch which we could not find in the dark. We are select Omni members so we get coffee delivered to our room each AM. Even though we requested stronger brew it never was and one AM it was delivered 10 mins earlier than the delivery window we requested.

Our service in both Vue 1913 and The Blueridge was good. Even better at the bar at the Edison. Our dinner at Vue 1913 ( formerly Horizons) was good.

We had hoped they would have cable ( show time, HBO) so we could watch Homeland finale but they do not have it.

We were not happy to smell smoke in the parking elevator. Our bill had a charge for drinks someone had the day before we arrived. The bill was corrected but the front desk clerk. Could not tell me why I was not recognized as an Omni Platnium member. All she could say was the Grove Park had recently joined Omni and she would address it with the Loyalty Ambassador. I guess she was too busy to do it while I was standing there. I'll see if I ever hear from the ambassador.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, December 23, 2013
Please accept our apologies for the wrinkles you encountered while staying with us recently. We appreciate you feedback and want you to know we have passed your comments along to our Loyalty Ambassador who would love to hear more about your experience. We look forward to hearing from you and coming to a resolution for the problems you referenced.
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2,478 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
  • English first
  • French first
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English first
Asheville, North Carolina
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 19, 2013

I'm a local. Have lived near the GPI for many years. We used to go there for brunch, dinner, the gingerbread house exhibition, the spa, and we even stayed there a couple of times just for kicks. No more - we're done. Ever since the inn was acquired by Omni the prices are up, the quality is down and the general staff attitude is disdainful, at best. No more special deals for locals, no more free parking to see the gingerbread house exhibit, the food is definitely not as good anymore (but boy the dining prices sure are high.) Folks, I love Asheville. There is a lot to do here and some great places to stay and dine. The GPI is a nice building. Go there for a $12 cocktail and see the sites. But you can do a whole lot better in terms of cost and quality by dining elsewhere in town and you can save a bundle by booking a room at another property.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, December 23, 2013
Please accept our apologies for the shortcomings in service you experienced while visiting us recently. We appreciate you taking the time to let us know how we are doing and will take your comments into consideration.
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Murfreesboro, United States
2 reviews
5 of 5 stars Reviewed December 19, 2013

I have probably recommended the Grove Park Inn to hundreds of people since my husband and I have been vacationing there since the early 2000's. There isn't a more relaxing, beautiful resort in the mountains that you'll find any finer than the Grove Park. And to top it off, The Spa is one of the very best in the country!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, December 23, 2013
We are forever grateful for the ongoing wonderful representation allot us. We are overjoyed that you enjoy your time while you are with us and look forward to continuing that tradition!
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Lexington, United States
1 review
4 of 5 stars Reviewed December 19, 2013

Excellent location. Extremely attentive staff. Great ammenities, spa, golf,hotel/lobby/bar. Excellent breakfast buffet. A great throwback to real hotels instead of quick limited service hotels that are so popular today.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
5 of 5 stars Reviewed December 18, 2013

The room was very clean and spacious, the staff extremely helpful and courteous and the atmosphere fantastic. Loved what they have done with the remodeling. It made it fresh, while still retaining the Inn's charm.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 18, 2013

After hearing rave reviews we drove up 4 hours specifically to go. Carpet cleaning at 2am woke us and couldn't get back to sleep. Breakfast cold coffee. Line at spa. Told us to leave before noon. Check out was incorrect. We can scratch this one off our list!

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, December 23, 2013
Thank you for staying with us and taking the time to let us know about your stay. We have disseminated your feedback to the appropriate management and will take action to ensure that the occurrences you reflect on will not be repeated. We hope you will consider joining us again in the future.
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A TripAdvisor Member
5 of 5 stars Reviewed December 17, 2013

If you want to spend a weekend away from the crowded malls and stress of the season, take a wonderful break and stay at the Omni Grove Park Inn in beautiful Asheville, North Carolina. With the massive fireplaces on both ends of the Great Hall and the Christmas trees beautifully decorated all throughout the hotel, it is impossible not to get into the Christmas spirit!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Omni Grove Park Inn

Address: 290 Macon Avenue, Asheville, NC 28804
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Asheville
#6 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#9 Romantic Hotel in Asheville
#12 Family Hotel in Asheville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

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