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Holiday Inn-Asheville Biltmore West: Traveler Reviews

3.0 of 5
435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
Ranked #43 of 58 hotels in Asheville
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139 reviews from our community

    Trip type
Traveler rating
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Date Rating
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Beautiful setting, clean and great food!”
5 of 5 stars Reviewed March 17, 2013

Upon arriving late, we chose to eat at the hotel. It was a wise decision! The chicken quesadilla was amazing and the large salad would feed at least four people. The chicken sandwich was great too.

The hotel staff was very helpful, and the pool was great. If you have a State ID, you cannot beat the price!

We will stay here again on our trip to myrtle beach next year too.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lazybu about Holiday Inn-Asheville Biltmore West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, GA
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Needs updating”
4 of 5 stars Reviewed March 8, 2013

This Holiday Inn has been around for a while and has gone through several name changes. The rooms were extrememly clean as was the dining area. However, the carpet in the hallways is in need of being replaced. The beds are VERY soft so if you have back problems, this may not be the hotel for you. The staff is friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LindaTWoodstock_GA about Holiday Inn-Asheville Biltmore West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful Stay”
5 of 5 stars Reviewed February 22, 2013

Stayed only one night. The staff, Mel and Bobby were very pleasant and they seemed to enjoy working and serving the guest. The lobby was very bright and clean. Our rooms were clean, comfortable, and quite large. The dining room was roomy and comfortable. Breakfast was very good and the man in the dining room was so helpful ( I am sorry I did not get his name). but he was right there if you needed anything. In the last week this has been the second Holiday Inn I have stayed in and the service in both has been excellent! I so recommend staying here if you need a clean, comfortable, enjoyable experience.

Room Tip: I was on the bottom floor past the pool and it was very quiet.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ann D about Holiday Inn-Asheville Biltmore West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penhook, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great motel”
4 of 5 stars Reviewed January 23, 2013

I would have given the motel 5 if it had not been for a rude night manager. Everyone else from Managers, housekeeping and other staff where amazing. The motel has an indoor/outdoor pool, hot tub, fitness center, small bar, really great breakfast buffet.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Alvin T about Holiday Inn-Asheville Biltmore West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Ashville, The City For All Seasons”
5 of 5 stars Reviewed January 16, 2013

When my husband told me we were staying in the Biltmore Village area, I was disappointed but did not tell him. I'm so happy that I did not. It turned out to be the best choice for our Christmas vacation. Yes, we actually left family and friends and went to Ashville, NC from December 21-26. We spent Christmas with ourselves away from the family. (Great to rekindle the love nest.) Anyway, the hotel was just great. Due to the location, it forced us to learn how to get around Ashville. You can get just about anywhere from 40, 240, and 26.
All the things I complained about our Charleston Holiday Inn Express stay were the opposite in this Holiday Inn. This Holiday Inn is about 6 miles from the tourist hustle and bustle. It is located at the interstate. In a couple of days, we were here, there, and everywhere with ease. You would have thought we lived in Ashville. The west side has all the familiar sites of home, meaning restaurants and kind of ordinary sites along the road. That means you can eat like one might eat at home -- Cracker Barrell, McDonalds,, Wendy's, etc. and even shop at the ordinary places to include Lowe's. So, for that I am giving Holiday Inn Biltmore a big fat "A" for location. I know I'm getting long winded but please stay with me.
Our room was very clean, roomy and nicely furnished. After inspecting the sheets with my magnifying glass for you know what (bugs), I put it away and relaxed. I will say that Holiday Inn always has clean bathrooms. There was a small refrigerator and the normal amenities but no microwave. I forgave them about the microwavee because the restaurant was very nice.
We ate one dinner in the hotel and the staff was exceptional, the food was delicious, the atmosphere was pleasant. My husband ordered chicken wings as an appetizer and requested them to be cooked very well done. To our amazement, they were very well done and not burned. Just right for him. The portions were very satisfactory. I'm giving the restaurant and staff a thumbs up.
The ladies attending the check-in desk in the lobby were very nice and helpful. The younger one had the opportunity to prove herself to be very diplomatic, compassionate, and helpful while maintaining Holiday Inn policy. Good for her. They all deserve to keep their jobs. I like the fact that the Holiday Inn desk staff are trained to be very knowledgeable about the cities the hotel is located in. Always experts in helping the guests. I give those ladies a thumbs up.
The lobby is decorated very modern in fall colors that invite you to sit down and stay awhile. There are several spacious sitting areas and a public computer located behind a petition in the lobby. My husband appreciated that. A heated swimming pool is in the lobby area to the side. During the day, families utilized it. I did not mind hearing those little voices laughing and giggling as we walked through the lobby.
As it goes, last but not least is the cleaning staff. They were courteous and efficient and accommodating. They get a thumbs up also.
All in all, I would stay at this Holiday Inn Express again. It was a wonderful experience.

Room Tip: If you like to see outside, request a room on the outside wall. The other rooms have windows that fa...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wanda W about Holiday Inn-Asheville Biltmore West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn-Asheville Biltmore West

Also Known As:
Holiday Inn-Asheville Biltmore West Hotel
Holiday Inn-Asheville Biltmore West Hotel Asheville
Holiday Inn Asheville
Asheville Holiday Inn
Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 58 hotels in Asheville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
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