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“Disappointing experience” 3 of 5 stars
Review of Holiday Inn-Asheville Biltmore West

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Holiday Inn-Asheville Biltmore West
3.0 of 5 Hotel   |   435 Smoky Park Highway, Asheville, NC 28806   |  
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Ranked #34 of 57 Hotels in Asheville
Atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Disappointing experience”
3 of 5 stars Reviewed January 2, 2013

We were disappointed in this Holiday Inn experience. Although the common areas in the hotel were OK and the food service was good, the room was very ordinary with the hotel mislabeling it's standard rooms as Suites with Jet Tub. It was certainly not a suite, there is no separate siiting area and the pass-thru window to the tub is ackward and nonfunctional at best. It was not what we were expecting but we got no help from the hotel to change or upgrade rooms. In addition, the nonfunctioning jets in the tub after repair requests were never fixed. A very average room experience with low customer service.Decaturvisitor

Room Tip: Don't get a Suite - Jet Tub, not a good value
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review, January 17, 2013
Dear hj07,

Thank you for taking the time to post your comments. I would like to apologize for the room accommodations you received that fell below your expectations. I am also sorry for the service that affected your stay negatively. We are hospitality professionals who pride ourselves on delivering world class service. Rest assured that your comments will be reviewed by our team and take actions accordingly. Thank you for staying with us and we hope you give us a chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

257 reviews from our community

Traveler rating
    67
    90
    60
    26
    14
See reviews for
81
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

This is one of the nicest Holiday inns I have ever stayed in. Everything and everyone was so nice. The indoor pool and spa area is wonderful and the on site restaurant had food to die for. Excellent meeting place for family get togethers. Will definitely be back soon.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staunton, Virginia
Top Contributor
251 reviews 251 reviews
43 hotel reviews
Reviews in 107 cities Reviews in 107 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed December 30, 2012 via mobile

This hotel is nice, but the layout is WEIRD. You walk in and it is "open-air" with windows from guest rooms looking out into the atrium. Restaurant right off the lobby (food was good, we shared wings and flatbread pizza). The indoor pool is in the lobby. It is blocked off by a small wall so that you do not notice it right when you walk in. The screams and shouts allow you to know it's there. It is a nice hotel, but the walls in the hallway on our floor were scratched, scuffed, dented and it made the hotel appear dated. Our room was large and beds cozy. Clean, large bathroom. We would consider this hotel in the future, but only if it was a last resort.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

For the money, a nice stay. I would advise adding 2 more pillows to a king bed, add an extra blanket for the closet, and clean underneath the bed. However, the bed and bathroom were very clean and comfortable. For the money, it was great.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2012

I stay at this hotel whenever I'm passing through Asheville. The hotel is very clean and the location is convenient to attractions and dining. Staff is very friendly and helpful. The only downside is that there's a fair amount of noise from the hallway but that tends to be the case with most hotels so I don't see that as a big negative.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 8, 2012

On a 3 week driving trip with my parents, as a walk up with a view to an overnight stopover, we stayed 2 nights. helpful desk and good rooms. Coin laundry helpful. Restaurant not that exceptional but fine. Breakfast was buffet only, despite what the in room info said, and not that great.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 5, 2012 via mobile

On way through on way home to Georgia. Car experienced problems so had to pull off interstate. Front desk went out of way to help us with a room. Even printing map of local parts stores and putting map under door. Next morning again front desk went above and beyond by helping with directions and late checkout to accommadate the mobile mechanic time to come fix car. Everyone is this area have been very helpful. Highly recommend and also recommend oreillys auto parts on hay good road. Rooms wonderful as well!!! Thanks for helping my daughter and I on a scary night

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 57 Hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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