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“Good location -- Super Staff” 3 of 5 stars
Review of Doubletree Hotel Biltmore / Asheville

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Doubletree Hotel Biltmore / Asheville
3.5 of 5 Hotel   |   115 Hendersonville Rd., Asheville, NC 28803   |  
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Biltmore Estate Package
Ranked #9 of 59 hotels in Asheville
Saint Louis, Missouri
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
“Good location -- Super Staff”
3 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for 5 nights. Three of the nights there was noise in the courtyard below my window, one night as late as 3:30 a.m. Not good when you have to be up and ready to work the next morning. See suggestions about room locations below.

The room itself was very nice, nice amenities. Comfortable bed. Noisy air conditioner. The A/C made a clicking noise before it turned on and that would wake me up. The A/C worked fine but it was noisy.

Bathroom was fine. Killed a small spider the first night but saw none of his buddies thereafter. Good water pressure.

Front desk staff were very accommodating as were the housekeeping staff.

I dined in the Ducker Tea Room. It had a buffet with a omelet bar. Nice assortment of breakfast items. Bacon was to die for! Probably ate enough to kill me!

The TGI Fridays attached is not worth going to. :-( Even though they are suppose to give a 20% discount for hotel guests, it seems the discount only applies to certain items that you don't know about until after you get the bill.

Lots of parking.

Room Tip: Avoid the even number rooms. They surround the courtyard where folks mingle, chat, party, get loud...
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Northern Virginia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located about 2 miles from downtown and in a quiet area, even though it is only a minute from the Interstate, and very easy to get into and out of. Parking is plentiful.

I thought it was a very nice hotel. The staff were incredibly friendly -- front desk, breakfast staff, cleaning people, valet, and staff just walking in the hallways. Much appreciated! There are a lot of good quality choices at the breakfast buffet plus made-to-order eggs/omelets ($12, I believe). The room was very clean, and the beds were comfortable. I would definitely stay here again on a future visit.

The only negative(s) were that the bathroom did not have a fan, so the mirror gets totally fogged up when showering, even with the door ajar. Also, there were only 2 hooks for towels -- one on the back of the door and one by the toilet, next to the shower. A towel rack or two would have been helpful.

There's a TGI Fridays attached to the hotel with 20% off for hotel guests, but with so many good restaurants downtown, that wasn't a consideration for us.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 4 days ago NEW

Rooms and amenities are no better than a Best Western or Hampton Inn, so save your money and go there. Only two towels in the room. Frequent guest "benefit" is two bottles of water. Two warm cookies - big deal. $2 for a cup of morning coffee in the lobby. Didn't stick around to see what breakfast cost.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Biltmore DoubleTree staff were phenomenal. They were all polite, attentive and knowledgeable. Great rooms and facilities. Good location within walking distance to Biltmore Village for dining and shopping. Very close to the Biltmore Estate. Terrific River Arts District within a short drive.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 4 days ago
Dear Dawn R -

We are glad that we were able to accommodate you at our DoubleTree Asheville during your recent stay to our area. It was great to see that you got to enjoy our close proximity to Biltmore Village, Biltmore Estate and the River Arts District.

Our staff prides itself on congeniality and the cleanliness of our hotel, and we are glad you got to enjoy that aspect of our guest service. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

This hotel had the most helpful and friendly staff I have ever encountered at a hotel. Everyone that works there speaks to you when you are out in the common areas. For the past three years we have visited the Biltmore Estate to attend concerts during their summer concert series. I have thought about staying somewhere else for a change but I just can't do it because this is such a great hotel. Besides the incredible staff, the rooms are clean and comfortable. The breakfast is awesome. Best grits ever. You could not get any closer to the Biltmore Estate. I'll be back next year and look forward to it!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 4 days ago
Dear Trip Advisor Member -

We are glad that we were able to accommodate you at our DoubleTree Asheville during your recent stay to our area. We are happy to see that you keep returning since you enjoy our hotel and its close proximity to Biltmore.

Our staff prides itself on congeniality and the cleanliness of our hotel, and we are glad you got to enjoy that aspect of our guest service. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here last weekend for 2 days while on a vacation, which included seeing Asheville Beer scene and visiting the Biltmore. Diamond member so me and my partner were placed in the Executive Tower on the second floor. Really enjoyed having a balcony, for which I am now spoiled and want one in every room here-forth! Check in was easy and the room was ready by 3:00. The room was very clean and had plenty of room. The restroom was plenty large and the walk in shower was fantastic and roomy! The only complaint I have is the TGIF. I hate chain restaurants and was really hoping the hotel would have it's own lobby bar, rather than depend on this depressing TGIF. No fault of the hotel. Room great, location great! Will stay again in the future.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 4 days ago
Dear Cherzner -

We are glad that we were able to accommodate you and your partner at our DoubleTree Asheville during your recent stay to our area. It was great to see that you got to enjoy a marvelous Tower Suite upgrade. Sorry that we do not have a non-chain restaurant connected to our hotel, but we do have many unique venues just a short walk away in Biltmore Village.

Our staff prides itself on congeniality and the cleanliness of our hotel, and we are glad you got to enjoy that aspect of our guest service. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh,NC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Doubletree numerous times in recent years. They have always been accomodating to any of my needs but recently I required special considerations for my handicapped daughter. The general manager, Nate, could not have been more helpful the day I made my request.He showed me several rooms to help me reserve the best situation for us. I can't tell you how much I appreciate his efforts. The breakfast buffet is delicious and the staff kind and helpful.
the warm cookies made even a bad day better

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 1 week ago
Dear Jogie -

We are glad that we were able to accommodate you at our DoubleTree Asheville during your recent stay to our area. It was great to see that Nate DuPont was able to help you secure the type of accommodations that would make you and your family have a comfortable stay.

Our staff prides itself on congeniality and the cleanliness of our hotel, and we are glad you got to enjoy that aspect of our guest service. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Biltmore / Asheville

Address: 115 Hendersonville Rd., Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Asheville
#3 Spa Hotel in Asheville
#8 Romantic Hotel in Asheville
#9 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Biltmore / Asheville 3.5*
Official Description (provided by the hotel):
The DoubleTree by Hilton Asheville-Biltmore, an Asheville-based Biltmore Farms Hotels property, is a full-service hotel located one block from The Biltmore Estate and within walking distance of the historic Biltmore Village’s quaint shopping and restaurant district. This newly renovated 197-room hotel offers guests a distinctive upscale ambience in a relaxing atmosphere, and a complimentary warm fresh-baked DoubleTree cookie upon arrival. The DoubleTree’s recently completed renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as the additions of a state-of-the-art e-Lounge Business Center and Market Place. Additional amenities include an indoor pool, complimentary high speed wireless Internet, an ultra-modern fitness facility and more. Our in-house DoubleTree Catering offers a variety of culinary and event options, ranging from small corporate meetings to full-scale weddings. The DoubleTree by Hilton Asheville Biltmore is a drop-off and pick up point for the Historic Asheville Trolley Tours and is only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport. ... more   less 
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Also Known As:
Doubletree Hotel Biltmore Asheville
Doubletree Asheville
Asheville Doubletree

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