I arrived to find a pleasant and clean lobby, decorated as is expected in the mountains with cute crafts and rustic furniture. The staff is extremely helpful and friendly. The daily breakfast buffet is very good. Location is convenient to Asheville and the Biltmore estate. Room was spacious and clean and I especially liked the fact that they had a charging station plug with 3 outlets and 2 USB ports. No complaints! Dinner in the restaurant was fresh and good.