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“Great place to stay while visiting Asheville!” 4 of 5 stars
Review of Holiday Inn Asheville Biltmore East

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Holiday Inn Asheville Biltmore East
3.0 of 5 Hotel   |   1450 Tunnel Rd., Asheville, NC 28805   |  
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Ranked #17 of 57 Hotels in Asheville
Columbia, South Carolina
Top Contributor
98 reviews 98 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
“Great place to stay while visiting Asheville!”
4 of 5 stars Reviewed October 5, 2013

Really enjoyed our stay here, the staff was very friendly and rooms were very comfortable and clean. Ask for a room with view if possible, the other rooms have a view of parking lot and woods. Downtown Asheville was about 10 minutes. Has no problems with internet at all,
I am sure we will stay here again.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
    225
    147
    44
    14
    9
See reviews for
114
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Any
English first
Franklin, North Carolina, United States
1 review
5 of 5 stars Reviewed October 4, 2013

While having to work away from home for several weeks, I stayed at this Holiday Inn. The staff go above and beyond to make you feel welcome. The housekeeping staff do an excellent job, rooms are spacious and super clean. The restaurant is called Big Owls and the food is so awesome. They have an outdoor lounge and bar, and have a musician on Wednesday - Saturday, which does an excellent. job.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. Big Owl's Restaurant & Bar is a great gathering place for our guests to enjoy a complimentary hot breakfast buffet in the morning and in the evening enjoy locally crafted beers, wines and regional foods. I will personally share with our team your comments. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 3, 2013

Sofia was our breakfast staff and was helpful and extremely pleasant. She was just very happy to help us with dishes.
Restaurant in the evening also had great staff. Saturday night was a musician that made it a lot of fun.
Price was a little high based on the location far from downtown Asheville

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. Big Owl's Restaurant & Bar is a great gathering place for our guests to enjoy a complimentary hot breakfast buffet in the morning and in the evening enjoy locally crafted beers, wines and regional foods. I will personally share with our team your comments. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 29, 2013

Havent stayed at Holiday Inn in a long time, but saw the trip advisor reviews on this Holiday Inn and took a chance because i was traveling with my dog and it was pet friendly...The reviews were right on, this was a great Holiday Inn, we stayed an extra night...The dog hiking trail was awesome, it was really clean and modern, the staff was soooo nice, helpful and very friendly..The breakfast buffet was fabulous..The room and bed were great..10 mins from Biltmore..I would definitely stay here again!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. I will personally share with our team your comments. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2013

All in all a hotel that has everything you need. And the service is formidable. I did not expect such a sizable room and good service for 119 dollars a night. The staff is very friendly and will help you with whatever problem you through at them.

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 28, 2013

I was with a group of 37 on a bus tour.We stayed 3 nights. Someone was waiting outside for us with our keys. So "check-in" was a snap. Most of our group was on the 3rd floor . If those are the pet rooms you sure couldn't tell The beds were very comfy. They give you a choice of soft or firm pillows. both are on the bed.. The room was spacious with 2 queen beds.nightstand, desk, chair, comfortable arm chair, a dresser , fridge, flat screen TV. I had no problem adjusting the room temperature. Everyone who worked there was friendly and helpful. The breakfast was the best I have seen at a Holiday Inn. And plenty of seating. Elevators worked well and were speedy. It seemed to be conveniently located to Biltmore and other sites. I really couldn't find anything wrong with the place.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and providing legendary guest service. I will personally share with our team your comments. We appreciate your business and look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Wales
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 23, 2013

The hotel is located at 1450 Tunnel Road.The lobby is very nice and check in went smoothly. The clerk was friendly and helpful.

The hotel must be brand new because its not on your list.
It is considered a :green hotel " because of the things they have added to save energy...The AC
is complicated because of the energy saver buttons. I had to have maintenance come up and set it up.
The room we had had 2 queen beds, and a very small table. There was no other counter space or desk. You had to use your lap for your laptop etc. Very inconvenient.
The shower had very little pressure, and the bathroom was very small.

The TV channel guide did not match up with the tv channels.

Good news you get a free full breakfast buffet each morning. The food was good..

A very nice outdoor pool that is heated. Decent exercise room.

Would not stay here again due to the small room and bath room.
This is a pet friendly hotel, saw woman letting her dog lick her breakfast plate. Mentioned this to the clerk who said if she had seen it she would have said something to her, but that other clerks would not have. One lady let her dog pee up against the counter in the lobby. I mentioned it to her and she cleaned it up.

Room Tip: Remember this is the Holiday Inn on Tunnel road.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, October 11, 2013
Thank you for taking the time to write a comment concerning your recent stay at the award winning Holiday Inn Biltmore East, Asheville, NC. As you mentioned we are a pet friendly hotel and we love taking care of our regular guests as well as our four legged guests. The hotel has been designed to accommodate pet owners and their pets in specific pet friendly rooms and guest floors. I'm sorry we disappointed you and as you can see in our hundreds of tripadvisor reviews we strive to exceed our guest's expectations and provide legendary service. I hope that you will give us another try to earn back your business. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Asheville Biltmore East

Address: 1450 Tunnel Rd., Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Asheville
#19 Family Hotel in Asheville
#19 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Asheville Biltmore East 3*
Number of rooms: 111
Official Description (provided by the hotel):
The award winning Holiday Inn Hotel Asheville- Biltmore East at the Blue Ridge Parkway provides the warmth and charm of a mountain lodge with the quality and service you've come to expect from Holiday Inns. The Holiday Inn Asheville - Biltmore East is only minutes away from national chain restaurants, movie theaters, the Blue Ridge Parkway entrance and only 7 minutes from the Biltmore Estate and Historic Downtown Asheville. Enjoy our spacious mountain view rooms that overlook our scenic, seasonal heated outdoor pool, special executive corporate rooms designed for the business traveler, or traveling with your pet, ask for one of our pet friendly rooms with only a $20.00 pet fee per night. Nestled in the Blue Ridge Mountains and within minutes of the area's most popular attractions and destinations: Biltmore Estate, the Blue Ridge Parkway, Historic Downtown Asheville, Chimney Rock Park, Antique Malls, Black Mountain, Montreat, Warren Wilson College, VA Hospital, and across the street from Billy Graham's Training Center, 'The Cove'. Conveniently located on I-40 East or West at Exit 55. ... more   less 
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Also Known As:
Holiday Inn Asheville Biltmore East Hotel Asheville
Asheville Holiday Inn

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