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“Good choice for vacation home base” 4 of 5 stars
Review of Holiday Inn Asheville Biltmore East

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Holiday Inn Asheville Biltmore East
3.0 of 5 Hotel   |   1450 Tunnel Rd., Asheville, NC 28805   |  
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Ranked #17 of 57 Hotels in Asheville
Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Good choice for vacation home base”
4 of 5 stars Reviewed April 7, 2013

Traveled to Asheville, NC on vacation with friends. In all honesty the Hotel was chosen due to employee room rate availability. We were very happy with the outcome. Hotel was clean, well lit and rooms comfortable. Greeted on a chilly day with a fire in the lobby fireplace and Mark at check-in who was helpful. Cindy at the front desk and the staff overall were always quick with a friendly smile and handled the crowded lobby and restaurant with courtesy and professionalism. A nice fresh hot breakfast buffet is complementary (2 types of scrambled eggs, hashbrowns, sausage, biscuits, waffles, etc.), This is a pet friendly hotel and we saw all types of breeds and sizes during the 5 nights of our stay. Only a certain number of rooms are set aside for Pet owners and pet noise was not an issue. While it is convenient to I-40 it is about 8-10 minutes from the downtown Asheville area. If you are on a budget there are several nice low cost eateries along with the standard fast food joints and a grocer nearby. The room does not have a safe, microwave or fridge. Would stay here again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. Being a fellow hospitality professional, we appreciate you taking the time to write a review about your 5 day stay. We love taking care of our guests and look for ways to exceed their expectations on a daily basis. I will personally share your comments with our team and we all look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Any
English first
Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 5, 2013

We were not able to stay at the Biltmore Inn so we opted for a Holiday Inn which we thought was nearby. Turned out, it is about 5 minutes away but what a fun surprise we got upon arrival. This hotel is in the woods just off the highway but it is decorated like a charming woodland cottage. The staff couldn't be nicer and more helpful. They have a live singer out on the porch during dinner and the food at the Big Owls bar is really good. Holiday Inn Priority guests get discounts in the restaurant. Fantastic breakfast as well. I would stay here again when coming to Asheville simply because its so charming and a very reasonable price.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and look for ways to provide legendary service. Big Owl's Restaurant & Bar featuring locally grown foods and locally crafted beers and wines is a great gathering place. We appreciate your business and look forward to your next stay. Tim Rice, Mountaintop Management, LLC.
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Franklinton, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2013

From the front desk staff encluding night auditor to the bar staff, maintenace and housekeeping they have all been outstanding. Tim from the bar, Bryan and Mark from the front desk are just a few names. The property was clean people are friendly and have to mention the popcorn in the lobby taste great.

Room Tip: Ask the staff they were very helpfull made sure I was was very comfortable.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for taking time time to write a review about your recent stay at the award winning Holiday Inn Biltmore East, Asheville, NC. I will personally share your comments with our team and appreciate you recognizing them for their outstanding service. We strive to exceed our guest's expectations on a daily basis and provide legendary service. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brick
2 reviews
5 of 5 stars Reviewed March 31, 2013

This area is absolutely breathtaking. The sites are incredible with lots of fun things to do, especially downtown. This hotel was the icing on the cake of our vacation. The entire staff, including the "Big Owl's Bar" were as nice, helpful, courteous and hospitable as they could be. The room was spacious with a great mattress and oh so comfortable pillows. We had a few meals at the Big Owl Bar and each one was better than the next - well worth their prices. Would highly recommend this location and hotel for a wonderful vacation.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We strive to exceed our guest's expectations on a daily basis and provide legendary service. Big Owl's Restaurant & Bar features locally grown foods and locally crafted beers and wines we try to support the local farmers and highlight the regions wonderful offerings. We appreciate your business and look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2013

This property is a tad east of ashville on I 40, but very convenient for getting into asheville, biltmore, VA hospital etc. It is very welcoming and upgraded within the last few years. The rooms are quite sufficient. No fridge or microwave. The lobby is nice with fireplace and games for family. Surprisingly there is a comp breakfast included... In a restaurant setting with hot and cold choices. The price is very good compared to other properties and well worth the extra 6 miles from downtown.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of our guests and look for ways to exceed their expectations. Our FREE Hot Breakfast Buffet is just one way we try to express our appreciation for your business and we are continuing to improve our service and product delivery. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muncie, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2013

This was our third visit to this hotel, and we wil return whenever we can. It's on the edge of Asheville and an easy drive to Biltmore, or into downtown. Although an older property, it has been beautifully updated and maintained. Situated on a hillside, the view from our room each time has been of the mountains; sunsets and sunrises are gorgeous. The overall decor is rustic luxury. The lobby is beautifully arranged with attractive, comfortable furniture, books, a fire burning in the fireplace, and interesting craft items on display. Unlike most hotels, it's actually a place you might enjoy hanging out for a while. The landscaping is beautiful and appears to be meticulously cared for and planned. The location of the hotel felt very safe. The front desk staff couldn't have been more welcoming, and both the evening and day staff gave us excellent tips and directions on things to see and do in the area. A wonderful surprise this visit was a free breakfast in their very nice restaurant. We didn't expect more than the usual bagels and juice, and were delighted to find a full, hot buffet including a delicious western omelette, plain scrambled eggs, sausage, freshly baked biscuits, waffles, pastries, cereals, yogurt, fresh fruit, banana bread, etc, etc. There was a bookshelf above each booth with books on local hiking, waterfalls, Great Smokey Mountains park, and similar interests which were fun to look at and very informative. The restaurant was nicely decorated and spotlessly clean and the waitstaff were friendly and efficient. Our room was also very clean and the bed was excellent quality. A microwave and refrigerator in our room made it easy to prepare quick snacks. Pets are welcomed at this hotel, but allowed only on two lower floors, which is a thoughtful consideration for those of us who don't travel with a pet and would rather not be around them in a hotel. I can't say enough good things about this hotel and we look forward to our next stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for taking the time to write such a wonderful review about your recent stay at the award winning Holiday Inn Biltmore East. I will personally share your comments with our staff and management team. We love taking care of our guests and strive to provide legendary service on a daily basis. We look forward to your return stay and thanks for your business. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2013

My recent 2 night stay at the Holiday Inn - Biltmore East was a pleasant surprise!
The rustic atmosphere is very inviting, the staff go above & beyond expectations for your comfort, AND they have discounted tickets/pass to enter The Biltmore Estate (which I didn't know)!

Only a few miles from the popular local attractions: The Biltmore, the Blue Ridge Parkway, Downtown Asheville, Folk Art Center, Lake Lure and Chimney Rock State Park, you will also enjoy the HOT breakfast served by friendly staff.

Now - let's talk about pillows:) I had 4 to choose from - just like a menu. I had 2 of the BEST nights sleep in a long time.

The south side rooms(facing interstate 40) tend to be a bit noisy from road traffic, but other than that, I would DEFINATELY stay here again.

Room Tip: North side rooms are quieter.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at the award winning Holiday Inn Biltmore East. In the center of it all....we are just 7 minutes to downtown Asheville and the Biltmore Estate. We love to exceed our guest's expectations and provide legendary service by providing a FREE Hot Breakfast Buffet and a full service restaurant, Big Owls offering patio dining and local foods and locally crafted beers and wines. We look forward to your return trip and thanks for your business. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Asheville Biltmore East

Address: 1450 Tunnel Rd., Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Asheville
#19 Business Hotel in Asheville
#21 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Asheville Biltmore East 3*
Number of rooms: 111
Official Description (provided by the hotel):
The award winning Holiday Inn Hotel Asheville- Biltmore East at the Blue Ridge Parkway provides the warmth and charm of a mountain lodge with the quality and service you've come to expect from Holiday Inns. The Holiday Inn Asheville - Biltmore East is only minutes away from national chain restaurants, movie theaters, the Blue Ridge Parkway entrance and only 7 minutes from the Biltmore Estate and Historic Downtown Asheville. Enjoy our spacious mountain view rooms that overlook our scenic, seasonal heated outdoor pool, special executive corporate rooms designed for the business traveler, or traveling with your pet, ask for one of our pet friendly rooms with only a $20.00 pet fee per night. Nestled in the Blue Ridge Mountains and within minutes of the area's most popular attractions and destinations: Biltmore Estate, the Blue Ridge Parkway, Historic Downtown Asheville, Chimney Rock Park, Antique Malls, Black Mountain, Montreat, Warren Wilson College, VA Hospital, and across the street from Billy Graham's Training Center, 'The Cove'. Conveniently located on I-40 East or West at Exit 55. ... more   less 
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Also Known As:
Holiday Inn Asheville Biltmore East Hotel Asheville
Asheville Holiday Inn

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