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“Beautiful Room, Great Location, Free Breakfast but WiFi sucked” 4 of 5 stars
Review of Holiday Inn Asheville Biltmore East

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Holiday Inn Asheville Biltmore East
3.0 of 5 Hotel   |   1450 Tunnel Rd., Asheville, NC 28805   |  
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Ranked #17 of 57 Hotels in Asheville
Charlotte, North Carolina
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Beautiful Room, Great Location, Free Breakfast but WiFi sucked”
4 of 5 stars Reviewed December 20, 2012

This was our first time staying at this hotel. We choose it for it's proximity to The Biltmore and downtown Asheville..and because of the free breakfast. We reserved a King Executive suite and it was a beautiful room. It was very large, had a couch, a chair, a bench, a computer desk, hd tv, two bathroom sink areas.. one outside the toilet/bath area. It had a fridge and microwave.

Our only complaint with the room was the free wifi. We were able to connect our laptop when we first arrived, but we could never connect any of our other items ( ipad, smartphones, tablet etc) and in the morning I couldn't connect the laptop. The service was down to 1 bar and it would time out before you could log in. We had called down to the desk and the person at the desk did not think anyone else had a problem, although he did say that he often has to restart the wifi and "then there are no problems"..which leads me to believe that there are sometimes problems. I do think that part of our problem may have been that we were on the fourth (top) floor. We may have been too far from the router..but to me, if you offer free wifi, it should be a strong connection in the ENTIRE hotel. Luckily, we have a mobile hotspot. If you don't.. you may not want to stay on the top floor.

That is our only complaint though. The front desk was very friendly and helpful when we checked in. The breakfast buffet was extensive and the scrambled eggs were actually good!

For the females.. the lighting in the secondary sink/mirror area was very good for putting on make up.

We would stay here again when visiting Asheville. You can just take Tunnel Rd right in to the downtown area.

Room Tip: For animal lovers.. the hotel is "pet-friendly". They have the 3rd floor set aside for gue...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
Thank you for taking the time to write a very helpful review concerning your recent stay at the award winning Holiday Inn Biltmore East. Your comments were reviewed with our management team and action taken to improve and correct our free WIFI service to our guests. We did have a techincal problem that was determined by our WIFI Professional Vendor and the matter has been resolved. Thanks for letting us know. We look forward to your return visit and thanks again for staying with us. Tim Rice, President, Mountaintop Management, LLC
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Any
English first
Top Contributor
124 reviews 124 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 19, 2012

This is a more than adequate lodging- clean, with friendly staff, in a reasonable location for visiting Asheville. The buffet breakfast is only so-so. Items ran out and were not promptly replenished and some of the hot dishes were somewhat overcooked. Make your own waffle was the best item. Can get very crowded with bus tour guests.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
Thank you for taking the time to write a review about the award winning Holiday Inn Biltmore East, Asheville, NC. I have reviewed your comments with the staff and management team and want to assure you that we have addressed the breakfast issues you mentioned. We do not want our guests to experience a "so-so" breakfast....we want them to experience an "awesome" breakfast. We hope that you will plan another trip to Asheville and our hotel as you will enjoy your stay and a great breakfast experience. Thanks again for your business. Tim Rice, President. Mountaintop Management, LLC
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Greenville
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

We enjoyed our stay at the HI for 1 night. The location is good because it's not far from downtown. The hotel staff was very friendly. The hotel has a mountain lodge feel which is very cozy. We were a little worried that the hotel allows dogs and that you would be able to tell, but we were on a floor that doesn't allow pets. The rooms were clean and nice. I have no complaints about our stay!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
We love taking care of our guests? Thank you for staying at the award winning Holiday Inn BIltmore East, Asheville, NC. I have personally shared your comments with our staff and management team and appreciate you recognizing their hard work. It is their daily goal to exceed our guest's expectations. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC
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Kimberling City
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 11, 2012

We were only there for a single night - but it was a good experience. Once again, we chose to just eat at our hotel - and were really delighted with the food. The room was clean and comfortable and we spent a comfortable night. The next morning we encountered a large tour group in the breakfast area and had to sit at a crowded bar to eat our breakfast - which left something to be desired - but we could have just as easily gone out to eat...just didn't want to be bothered. Overall, it was a good experience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
Thank you for staying at the awarding winning Holiday Inn BIltmore East. Located just mintues to downtown Asheville and the Biltmore Estate the hotel features great mountain views. Big Owl's Restaurant, Bar & Patio features fresh regional cuisine and the fully stocked bar features locally crafted beers from the areas microbrewries. Offering a Hot Breakfast Buffet is included in the room rate and features "Make Your Own Waffles" and 25 other items that will start your morning out right. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
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United States
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 8, 2012

Hotel staff is very professional and helpful with a smile. Close to the Biltmore and have tickets available for purchase to the estate. Rooms were clean and spacious with pillows marked soft or firm. Breakfast is an ample buffet of hot and cold dishes and fresh fruit.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
Thank you for your business. We appreciate you staying at the award winning Holiday Inn Biltmore East. As you mentioned, the hotel is located in a perfect location...just 7 minutes to historic downtown Asheville and 10 minutes to the Biltmore Estate...and nestled in a mountain valley with scenic views of the Blue Ridge Mountains. The staff and management love to take care of their guests. We look forward to your return trip. Tim Rice, Mountaintop Management, LLC.
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Beaufort, South Carolina, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed here for a couple nights during an impromptu family road trip. We found this hotel on bringfido.com and it had good reviews, so we thought we would give it a try. Wow...what an amazing stay! The hotel is clean and has great mountain decor. And the food at the onsite restaurant was surprisingly delicious!! Most outstanding, however, was the customer service. Every team member we encountered, from front desk to restaurant to housekeepers, were all so friendly!! Best of all, when they say they are pet friendly, they mean it! This is the most pet friendly hotel we've ever encountered! The pet fee is very reasonable, you can have more than one pet, and there are no size restrictions, which is perfect for us since we have a Yellow Lab and a Yorkie! Everyone took time to fuss over our furry babies and get to know them. They don't mind you leaving the pups in the room, just leave a number where they can reach you in case there is a problem! It's located on the very outskirts of town, but so worth it! Paws up for this gem!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, January 9, 2013
Thank you for staying at the awarding winning Holiday Inn Bltmore East, Asheville, NC. The staff and management of the hotel strive on a daily basis to expect our guest's expectations. Big Owl's Restaurant & Bar and Outdoor Patio located at the hotel prides itself on offering fresh, regional cuisine with a wide variety of affordable menu items as well as a fully stocked bar. Asheville being the home to over 10 microbreweries, Big Owl's features several local crafted beers. We appreciate you staying with us and look forward to your return visit. Tim Rice, President, Mountaintop Management, LLC
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

Great customer service, friendly staff, decent rooms, pet friendly, close to stores & restaurants. The Blue Ridge Parkway is very close, if you like to travel along it. Scenic drive from hotel to Chimney Rock, about 30 minutes away. Stayed at this hotel 3 or 4 times now, and no bad experiences. Good place!

Stayed November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, President at Holiday Inn Asheville Biltmore East, responded to this review, November 29, 2012
Thank you for staying at the award winning Holiday Inn Biltmore East. We appreciate your business when you travel to Asheville. The staff works hard on a daily basis to exceed our guest's expectation and enjoy seeing our regular guests return. Look forward to your return trip. Tim Rice, President, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Asheville Biltmore East

Address: 1450 Tunnel Rd., Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Asheville
#19 Business Hotel in Asheville
#21 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Asheville Biltmore East 3*
Number of rooms: 111
Official Description (provided by the hotel):
The award winning Holiday Inn Hotel Asheville- Biltmore East at the Blue Ridge Parkway provides the warmth and charm of a mountain lodge with the quality and service you've come to expect from Holiday Inns. The Holiday Inn Asheville - Biltmore East is only minutes away from national chain restaurants, movie theaters, the Blue Ridge Parkway entrance and only 7 minutes from the Biltmore Estate and Historic Downtown Asheville. Enjoy our spacious mountain view rooms that overlook our scenic, seasonal heated outdoor pool, special executive corporate rooms designed for the business traveler, or traveling with your pet, ask for one of our pet friendly rooms with only a $20.00 pet fee per night. Nestled in the Blue Ridge Mountains and within minutes of the area's most popular attractions and destinations: Biltmore Estate, the Blue Ridge Parkway, Historic Downtown Asheville, Chimney Rock Park, Antique Malls, Black Mountain, Montreat, Warren Wilson College, VA Hospital, and across the street from Billy Graham's Training Center, 'The Cove'. Conveniently located on I-40 East or West at Exit 55. ... more   less 
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Also Known As:
Holiday Inn Asheville Biltmore East Hotel Asheville
Asheville Holiday Inn

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