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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805   |  
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Ranked #19 of 58 Hotels in Asheville
Certificate of Excellence 2014
GreenLeadersBronze level
Clifton Park, New York
1 review
“A real pleasure”
5 of 5 stars Reviewed September 25, 2013

Only in Asheville for two days to attend my granddaughter's wedding. Wish I could have stayed longer in such a spacious room. Very clean quiet hotel with a great complimentary breakfast and other amenities. I strongly recommend Country Inn and Suites on Tunnel Rd., Asheville.

Room Tip: the king suites are quite spacious
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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719 reviews from our community

Traveler rating
    398
    232
    60
    21
    8
See reviews for
251
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35
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 23, 2013

My husband and I stayed at this hotel during a weekend getaway for our 30th anniversary. (Our kids surprised us with this amazing weekend gift!) We had a wonderful time. The staff was extremely pleasant, the rooms and hotel in general were exceptionally clean, the hot breakfast was amazing (even fresh fruit for the waffles!), and the location was perfect for every place we visited in Asheville! Even the flat screen TV (to watch some football!) and the comfortable beds were quite enjoyable! We would definitely stay here again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, North Carolina
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 19, 2013

My friends and I were here for a weekend getaway to visit the local breweries. The staff went out of their way to assist us in enjoying our weekend. Devon made arrangements for a shuttle service to carry us from brewery to brewery and to local restaurants. This was a huge asset. The hotel is undergoing a nice renovation, but you could hardly tell, as the staff was on top of keeping things cleaned up and fresh. The rooms were clean and had a "no chemical", fresh aroma to them. Joe was also helpful in assisting the group. Check in/out quick, wake up calls on time and not an error on any billing since all of us divided the room charges.
Make time for the breakfast, as you will enjoy the waffles, fresh fruit and real china to enjoy the meal on!!

Room Tip: Upper floor as great for a nice view of Asheville.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 17, 2013

Recently whilst travelling on vacatiion south, we stayed at the Country Inn and Suites, Tunnel Road in Asheville, NC. The hotel was very clean and the staff courteous and helpful. I would definitely recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 17, 2013

We were overcharged by $50.32. We were in a rush to leave, due to an emergency,and when I saw the bill, my husband said to call them later. When I called later, the front desk told me that I would need to speak w/Gita or Devon, the owners. When I spoke to Devon, he said that the bill was adjusted correctly. I let Devon know that the gentleman that did the adjustment told us that he would divide the 3 days to get the total amount to credit. Well, that did not happen. Devon said that the "screen" looked correct. As the owner, Devon wanted me to call back and talk with the gentleman who did the adjustment - after the staff told me that Gita or Devon were the only two who could do adjustments! Devon just kept on saying there was nothing he could do - basically, nothing he would do! As a owner, Devon did not care that he had a upset customer - which was totally evident!

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida, United States
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 16, 2013

We spent two nights in Asheville, NC and stayed at this Country Inn and Suites. It had good reviews, but we were still not sure we'd be really happy here. Now I know why it got such great reviews. We were pleasantly surprised by all its features. First, the staff were all really friendly from check in to the ladies helping with breakfast. Next, the rooms were large with the most comfortable beds and linens. It also had a huge mini-fridge and microwave. But it was the breakfast that amazed us - no where had we been to a chain hotel that included a complimentary breakfast that served everything on real china and real glassware! And the breakfast had so may choices - all good quality and even healthy choices! And on your way in and out of the hotel there were always freshly baked cookies and a basket of fresh apples. This hotel truly made guests feel at home with everything a traveler wants and needs while on the road. We will definitely return to this hotel when in Asheville.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wylie, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2013

Very happy with our weekend stay at this clean quite place, that is close to area attractions.
Room was very clean and a very comfortable bed. Desk staff were very helpful and the morning breakfast was delightful.. Will stay here again on out next trip to Asheville...

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#13 Business Hotel in Asheville
#13 Family Hotel in Asheville
#16 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Number of rooms: 74
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Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn

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