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“Another Satisfied Guest” 5 of 5 stars
Review of Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805   |  
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Ranked #18 of 57 Hotels in Asheville
Certificate of Excellence 2014
GreenLeadersBronze level
Atlanta, Georgia
Top Contributor
114 reviews 114 reviews
72 hotel reviews
Reviews in 72 cities Reviews in 72 cities
36 helpful votes 36 helpful votes
“Another Satisfied Guest”
5 of 5 stars Reviewed April 17, 2013

I am very pleased to say the tripadvisor community nailed this one! The staff was very friendly, the breakfast was fantastic, and the cookies at the front desk were hot and delicious. I look forward to visiting Asheville again so, I can stay at the Country Inn & Suites.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, April 19, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the cookies and would be returning . We look forward to your next stay.
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679 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • German first
  • Portuguese first
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English first
Louisville
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2013

Staff was very friendly and accommodating. Breakfast was very good with a different hot breakfast item every morning. Cookies at the front desk were also a nice touch. Pool was nice but could have been a bit warmer.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, April 13, 2013
I appreciate your kind compliments and the feedback you leave for us. We're always striving to improve what we have to offer our guests! We hope to have you back next time you're in Asheville! All the best and hope you have a safe summer!!!!
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Eagan, Minnesota
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 10, 2013

We have stayed at plenty of Country Inn and Suites. This one is near the top. They do the little things right. The hand towels were folded with a design. The pool was warm, and the breakfast was fantastic. Because we have 3 kids, we always stay in the 1 Bed Room Suite. They is plenty of room for all of us. Thumbs up!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varnell, Georgia, United States
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 8, 2013

I have stayed at several Country Inn and Suites throughout the Southeast. This property is by far the best I have stayed at. The amenities are fantastic and the rooms are perfect. My wife and I stayed in a suite that rivals a 5 star hotel. We will stay here again real soon!

Room Tip: The suites are the way to go.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, April 10, 2013
Thanks for the review and we hope you have a safe summer!!!
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Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013

We just stayed here one night, but would have liked to stay more. Staff were super hospitable and the rooms were nicely sized and very clean, with very comfortable beds and pillows. It was great to come "home" to after a long day of driving. The breakfast choices were nice and were served on real plates with silverware, rather than the standard styrofoam and plastic. My sons enjoyed the pool, hot tub and small workout room. Based on our experience, we plan to stay at Country Inn & Suites in the future. I hope they're all this pleasant!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, April 10, 2013
We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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Chambersburg, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 7, 2013

We were welcomed warmly by Joe Myers and he was extremely helpful during our stay. Joe assisted us with directions, places to eat, and also directed us to additional Country Inn & Suites in Savannah, GA our next stop. Our room was very clean, comfortable, breakfast was good with a variety of foods for everyone. Location was convenient to downtown Asheville and Biltmore Estates. The manager of the Inn, Mary, personally introduced herself to us and asked if we needed anything. No wonder the staff are wonderful! Following our visit to Savannah, we returned and stayed another night on our way home, loved this hotel!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, April 9, 2013
Thanks so much for the great review. We were pleased to know that Joe was of great help to you.Gita is the manager you met with during your stay.WE will make sure they read your review about this hotel.WE hope you had a great Easter Weekend!!!, See you soon in the near future.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2013 via mobile

We stayed here while visiting the Biltmore. The room was very clean and comfortable. We are pretty picky on mattresses and these were very comfortable.

The staff was fantastic. Everyone was polite, helpful and hospitable.

The indoor pool was clean and a decent size for a hotel. We stayed there so the kids could swim and they enjoyed it.

Breakfast was pretty good. The biscuits and gravy were actually decent for a complementary breakfast. We would definitely stay here again given the opportunity.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review, March 31, 2013
We are very pleased to know that your stay was most enjoyable.Hope you have a great week!! Hope to see you in the near future. Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Asheville
#12 Business Hotel in Asheville
#14 Romantic Hotel in Asheville
#15 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Number of rooms: 74
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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