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Country Inn & Suites Asheville I-240-Tunnel Rd: Traveler Reviews

2.5 of 5
199 Tunnel Road, Asheville Mall, Asheville, NC 28805
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Country Inn & Suites Asheville I-240-Tunnel Rd
Ranked #5 of 58 hotels in Asheville
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417 reviews from our community

Traveler rating
    252
    121
    32
    9
    3
See reviews for
Families
165
 
Couples
139
 
Solo
24
 
Business
31
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New Freedom, Pennsylvania
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“GREAT PLACE TO STAY-LOVED IT”
5 of 5 stars Reviewed December 5, 2012

Very convenient to Biltmore Village & the Biltmore it's self, as well as restaurants & shopping. Beds were very comfortable and the pillows were great, rooms clean, pool area very nice...Free breakfast was delicious. Staff very helpful...I would recommend this hotel to anyone going to Asheville for a visit...Price was perfect as well

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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cx_aatr, Front Office Manager at Country Inn & Suites Asheville I-240-Tunnel Rd, responded to this review
February 11, 2013
We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shorewood, Wisconsin
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed November 28, 2012

We had never stayed at a country inn before but stopped at this property traveling back to WI from SC. We are a family of five and found the room to be very large with more than enough room for an 11 year old on an air mattress. The decor is of course "country-ish" and while our daughter prefers something more contemporary, it was very clean. We were also pleasantly surprised with the breakfast. It included oatmeal with fresh fruit, chocolate chips, etc., several brands of yogurt and the regular fare of microwaved eggs and waffles. The breakfast area looks over the pool area and we let the kids swim a little in the morning before hitting the road. We booked through a third-party site and got a great rate which makes us like everything even more!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
2 reviews
“business trip”
5 of 5 stars Reviewed November 15, 2012

great value. staff was very polite and helpful. rooms were large and very clean. bed was incredibly comfortable and pillows were perfect. I loved the "luxury" hotel touch of folding towels into swans! Will definitely stay there in upcoming trips fo robustness or personal.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avon Lake, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Loved Our Stay”
5 of 5 stars Reviewed November 7, 2012

We spent two nights at your Inn and were pleasantly surprised. I can be a picky guest if rooms aren't clean or if items in the room aren't working properly. Nice large flat screen TV's and nice hotel atmosphere and very clean rooms. My daughter loved the indoor pool and we enjoyed the jacuzzi and nice supply of soft regular sized towels! The hot breakfast had a good selection of items and also liked the free newspaper. The staff was pleasant and informative about surrounding activities. Appreciated the large selection of pamphlets and surrounding area activity nformation. Fresh cookies, coffee and tea in the lobby a plus. We would definitely stay here again when we visit Asheville. Thank you for doing such a good job.

Room Tip: We enjoyed the King one bedroom suite, which provided privacy for us and my daughter had her own spa...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brunswick, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good Location”
3 of 5 stars Reviewed November 6, 2012

We booked this hotel at the last minute (I've stayed in Country Inn's before and like them). The price was decent and the staff was helpful and friendly. I know there are a lot of high ratings for their cleanliness and overall, it wasn't bad. But compared to the hotel we had come from the night before, it was mediocre. There was a strong, musty smell in the room, which didn't help our allergies. However, the breakfast was fabulous! They offered a variety of good choices and we never had to have lunch because we ate fruit, yogurt, eggs and other great stuff from the continental breakfast. The location of the hotel is in close proximity to downtown Asheville, Biltmore, the mall (behind it!) and right off the highway, so it's easy to get to places. Hendersonville, Weaverville - also close by. Not to mention the Blue Ridge Parkway for a must-do drive.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cx_aatr, Manager at Country Inn & Suites Asheville I-240-Tunnel Rd, responded to this review
November 7, 2012
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
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Additional Information about Country Inn & Suites Asheville I-240-Tunnel Rd

Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn
Address: 199 Tunnel Road, Asheville Mall, Asheville, NC 28805
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Asheville
#14 Business Hotels in Asheville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Country Inn & Suites Asheville I-240-Tunnel Rd
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