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“Friendly staff, excellent location, clean functional rooms” 4 of 5 stars
Review of Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805   |  
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Ranked #13 of 57 Hotels in Asheville
GreenLeadersBronze level
Cary, North Carolina
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Friendly staff, excellent location, clean functional rooms”
4 of 5 stars Reviewed November 4, 2012

I stayed at this hotel for 3 nights on a business trip / long weekend for the family. Great location. Asheville downtown is just a few minutes away, as is Biltmore. Ask for directions to Biltmore at the desk, they have a small slip of paper with a back way that is easy to follow and will cut several minutes off the trip.

Rooms are a bit smaller than other Country Inn & Suites hotels I've experienced in the past, but rooms are plenty big enough for 2 adults and 2 children.

Room Tip: Ask for a room on the front of the hotel (even numbers) for a view of the mountain and rising moon.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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658 reviews from our community

Traveler rating
    373
    212
    51
    17
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Pittsburgh, Pennsylvania
Top Contributor
162 reviews 162 reviews
46 hotel reviews
Reviews in 69 cities Reviews in 69 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 1, 2012

We came in off a day on the Blue Ridge Parkway. The location is convenient to the parkway. The service was very good from everyone with whom we came into contact. The room was large and we enjoyed the jacuzzi. It was also very clean and comfortable. I thought the breakfast was very good. We would definitely stay here again the next time we are in Asheville.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2012

So enjoyed my recent stay here! Great, friendly service from all staff - very helpful, and everyone I crossed paths with smiled, held elevators, etc.. The room was spacious, perfectly clean, and pleasant (I enjoyed the overstuffed chair). Bed was very comfortable. One of my favorite things: room was very quiet! I was on 5th (top) floor, on back side of property (I don't know if that helped or if all rooms are so sound-proofed that location doesn't matter). I was very happy to have found this hotel and would recommend it highly to visitors to Asheville!

Room Tip: I had asked for a quiet room if there was one. Reservation person said there really wasn't any...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 24, 2012

We spent two nights here while wewere in Asheille to visit the Biltmore. The staff was very friendly and helpful. The room was spacious, clean an dcomfortable. The Jacuzzi was perfect for relaxing after a day of walking at the Biltmore. The breakfast had plenty to choose from, even for this picky eater.

I have no complaints at all but do have a comment about the frige. It didn't keep my pop cold. I mentioned it at check out. It wasn't a big deal to me but I didn't want the next guest to complain. The gentleman at the front desk explain that they are more of a cooling chest. Had I put a cold pop in, it would've stayed cold. However, the pop I put in was warm and stayed that way. Again, not a big deal to me but it could be to some. Again, we had a great stay and would stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 20, 2012 via mobile

The facility was very nice. It had pool, hot tub, and workout facility. Convenient location.

The staff was very friendly and helpful.

The continental breakfast was good. All of the food was fresh and the area was kept clean.

Ashville is a friendly city and I would stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2012

We traveled to Asheville for the weekend so that the kids could attend the Fresh Beat Band concert and we were not disappointed with this hotel at all!!! The beds were extremely comfortable and this was a BIG plus. My wife and kids ate breakfast each morning and were telling my how good it was but I did not try it myself. They have a very nice indoor pool and jacuzzi for the guest also. One night we wanted to try Mellow Mushroom but they did not deliver but they did give me a number to a local delivery service that will pick your food up from a lot of different locations for a $4.95 charge which I thought was good especially since the kids were tired and were almost ready for bed; I cant remember the name of the place but if I remember I will update this post.

The front desk was extremely nice and willing to help at any time. The person that helped us the most with no hesitation was Joe. The rest of the staff was friendly also but Joe helped us a lot.

Larry Norton

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, Tennessee
1 review
5 of 5 stars Reviewed October 15, 2012

My husband and I really enjoyed our long weekend in Asheville. The Biltmore was amazing and food was great!!! We were just 7 minutes away from downtown Asheville & Biltmore. My husband and I thought the Country Inn & Suites had very warm, clean & comfortable accomodations. The breakfast was above par with real silverware & dishware, and the cookies in the lobby area was a plus as well. If we return to Asheville, my husband and I will definitely stay here again!!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Asheville
#10 Family Hotel in Asheville
#11 Business Hotel in Asheville
#14 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn

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