We stayed here recently while in town for a Summer Concert Series event at the Biltmore Estate. Our usual choice of hotel was not available this time, and after much searching and reading of reviews, we finally decided on this Comfort Suites.
If you are looking for a reasonably priced hotel close to the Biltmore Estate and the interstate, I recommend this one. The staff were very friendly and helpful. The overall appearance of the hotel is very clean and well-kept. Our room was very large and included a small sofa sleeper. We never heard noises from the rooms on either side of us nor from the road.
For all of the good I can say about this hotel, there were a few issues that may make a difference to someone's decision about staying here.
First, there is only one elevator for this hotel. We had to wait a few minutes for it upon check-in on Friday evening, which was no big deal and not much more than other waits with other hotels. Leaving for the concert that same evening, the hotel lobby was full of guests waiting for the elevator because not everyone could fit on it with their luggage. The next morning, we went down to check out the breakfast. After checking out the breakfast (more on that later), we decided to go ahead and check out and find some place else to eat. The first elevator to arrive, we could not use because one of the housekeeping staff was on it with her cart of supplies. The second elevator finally arrived with another member of housekeeping who was getting off on our floor. She held the door for us and another family to enter the elevator. It wasn't until we got on that we realized we were going up instead of down. The next floor stop, we picked up a family of four. That made for a total nine people, three of whom (us) had luggage. We then made stops on every floor on the way to the ground floor with no one being able to enter the elevator because it was too full. It took us a total of ten minutes from waiting for the elevator to finally entering and reaching the ground floor. My best advice, during peak times, use the stairs. There are only five floors in this hotel, so unless you have a health condition that would not make using the stairs an option, use the stairs.
We stayed on the fourth floor. One reviewer I read stated the rooms were very quiet, with no noise from outside. Our room was very quiet, but we heard lots of noise in the hallway. Doors opening and closing and people talking in the hallway until approximately 12:15 a.m.
The room is very big, but the bathroom is extremely small. To close the door once inside the bathroom, you must stand between the toilet and the sink. There is no vent in the bathroom, so if someone is trying to shave or apply makeup while someone else is in the shower, it is very difficult, especially since the only mirror in the room is in the bathroom.
Breakfast selection looked decent and exactly what you would expect from a Comfort Inn. We chose not to eat breakfast here because the entire area was so small. The layout of the food area was good, but It was difficult to walk between the stations and the full tables.
I know I have written some comments that are not very flattering, but we would definitely choose to stay here again. These are issues of which we are now aware and know how to better navigate next visit. They are also the types of issues I would have preferred to have known about before arriving, which is why I have written about them.
Because we arrived late and left early, we did not have an opportunity to check out any other amenities in this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review us on Trip Advisor. We hope that your tips will help future guests. We appreciate your patience when dealing with our one elevator and smaller breakfast area. We do understand that it can be an inconvenience. We hope that you do stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.