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“Better stay than Last Time (Nice Place)” 4 of 5 stars
Review of Comfort Suites Biltmore Square Mall

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Comfort Suites Biltmore Square Mall
2.5 of 5 Hotel   |   890 Brevard Road, Asheville, NC 28806   |  
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Ranked #25 of 58 Hotels in Asheville
Orlando, Florida
Top Contributor
162 reviews 162 reviews
114 hotel reviews
Reviews in 77 cities Reviews in 77 cities
210 helpful votes 210 helpful votes
“Better stay than Last Time (Nice Place)”
4 of 5 stars Reviewed April 6, 2012

I stayed here last year and I was not all the way impressed but I must say this time around I enjoyed my short stay here. I was in town for 2 days on business and this time there were flat screens :-). Which the manager did tell me last time they were going to be installed in Dec 2011. Also the room I got looked much better than the one I was given the last time I was there. All in all I enjoyed my stay here and will stay again if working in the Asheville, NC. Glad to know they make improvements as often as they can.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, April 9, 2012
Thank you for staying with us again! I am glad to hear that you enjoyed your recent stay with us more than your previous stay! We are constantly making improvements & listening to our guest's feedback. We are happy to know that you were able to enjoy some of these upgrades & improvements. We hope to see you again soon!
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420 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Atlanta, Georgia
Top Contributor
205 reviews 205 reviews
57 hotel reviews
Reviews in 106 cities Reviews in 106 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed April 3, 2012

We were very happy with this hotel. Our king room came with the normal amenities of microwave, coffee maker, and refrigerator. It had a nice large flat-screened tv. The bed was comfortable too. They offer wifi and a free breakfast. We were happy that this location had several restaurants within walking distance. We visited two of them and our favorite was Papa's and Beer. It is a California-Mexican style restaurant. It is located in the K-mart shopping center. We always travel with our dogs and are very excited to find a nice hotel to rest in with them. They charge $25 pet fee and have areas designated to walk your dog. I would highly recommend staying here.

Room Tip: They generally give pet owners a room on the first floor. I always find this a plus!
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, April 9, 2012
Thank you for taking the time to review the Comfort Suites Biltmore on Trip Advisor. We are delighted to hear that you enjoyed your stay with us & that you found our location to be convenient. We welcome the opportunity to host our furry guests & we look forward to having you stay with us in the future!
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Colorado
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 42 cities Reviews in 42 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed April 2, 2012

The two of us stayed at this hotel for one night on our driving trip from Florida to Missouri. We booked the hotel through Priceline for $38.75. It was a great deal and were happy with our room. We had a king, non smoking room # 313 with free breakfast. You cannot beat that! The bed was very comfortable and our room was clean. The hotel is next to the shopping area and a seafood restaurant is right across the parking lot. We ate a the Cracker Barrel down the road a few miles. This would be a ideal hotel if visiting the Biltmore Estate. We didn't have time, though due a snow storm coming in the next morning. We had to hit the road early to avoid getting stranded there. The free breakfast was very good. We really enjoyed the waffles. The young man working at the front desk was VERY helpful and nice. He came into the breakast area and spoke with us. We explained we were traveling on the interstate to Knoxville and he mentioned a boulder had fallen from the mountain and the the interstate had been shut down. He called the Highway Dept. to find out if the road was open for us. Luckily, one lane was open. Excellent customer service! I would definitely recommend this hotel to anyone wanting to stay in this area.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, April 3, 2012
We are delighted to hear that you found Comfort Suites Biltmore to be located very conveniently and that our customer service went above & beyond. We hope that you stay with us again soon! We appreciate your feedback & our staff will be happy to read such a wonderful review. Thank you!
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 31, 2012 via mobile

I picked this hotel because it was close to the highway and allowed pets. Our stay was very comfortable and the pet fee was reasonable. Rooms with 2 beds are full size but included a small seating area with a couch. I would definitely stay here again.

Stayed March 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, April 3, 2012
Thank you for your kind review. We appreciate your business and thank you for your feedback. We are glad to hear that you & your pet enjoyed your stay with us. We hope that you stay with us again soon!
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Virginia Beach, Virginia, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2012

I travel allot and I always stay at the Comfort Suites, however I have to say the Comfort Suites Biltmore Square Mall is my home away from home. The staff is professional, and extremely helpful. The hotels location is convenient to shopping, Biltmore Estate, Blue Ridge Parkway. The rooms are spacious, clean and the beds are comfortable which is always a plus. I highly recommend this hotel to anyone coming to the area to do some hiking, see the Biltmore Estate or motorcycle ride the Blue Ridge. The breakfast is hot and there is much to choose from. This is by far my favorite hotel.

Room Tip: Mountian view is wondeful and if you are on business the 5th floor is the place to be it's quiet...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, March 22, 2012
Thank you so much for reviewing Comfort Suites Biltmore on Trip Advisor! We really appreciate our guests who stay with us regularly and it is our goal to make your stay feel like home away from home. We are delighted that you enjoy staying with us and that our staff provides professional, helpful service to you when you visit. We look forward to your next stay with us!
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Winston Salem, North Carolina
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 20, 2012

Spacious rooms. Convenient to shopping and highways. Good value for price.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, March 22, 2012
Thank you so much for taking the time to review Comfort Suites Biltmore on Trip Advisor. We are glad to hear that you found our rooms to be spacious & our location to be convenient. We hope to see you again soon!
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Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 12, 2012

Passing through Asheville with two small kids and booked this place from a discount website. For a little over $70 we had a large suite room with two double beds, a sofa area and a microwave and fridge. Clean and comfortable, staff very friendly and helpful, location was good - minutes from the Blue Ridge Parkway and an easy reach to Asheville's city center. The only slight drawback (apart from the snail-like elevator) came at breakfast, when the hotel ran out of space to seat everybody who arrived. Only about 10 tables in the breakfast room for a hotel with what, 100 rooms? The staff did their best to expand the seating out to the small sitting/internet area outside the door, but it was hardly comfortable. So we forsook the complimentary breakfast and took our kids out to a nearby breakfast restaurant. Not a big deal but a slight shame as the breakfast looked good!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review, March 13, 2012
Thank you for taking the time to review us on Trip Advisor. We appreciate your feedback. We regret that you were unable to find room to enjoy our delicious breakfast. When we are busy we do get a little crowded in our breakfast room. We do offer trays so that our guests can carry breakfast to their rooms to enjoy in peace & quiet. We hope that you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Biltmore Square Mall

Address: 890 Brevard Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Asheville
#24 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Biltmore Square Mall 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites hotel near Biltmore. Discount Biltmore tickets sold! Free full hot breakfast and newly remodeled! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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