I researched various B&Bs for our last-minute trip to Asheville for our anniversary. I booked the Carriage House room #3 the evening before we left for a 7-hour drive to Asheville. We left home at 5am, and it wasn't until almost noon before the innkeeper called us to tell us there was one "small hitch".
It was that we had our 7 month old son staying with us, and the Cedar Crest Inn doesn't accept children under 10. We were told that since we were already on the way, they would make an "exception" and allow us to stay in the Cabin Room #1, which was private from all the other guests. That's fine, we like privacy, but they offered us a higher rate for that room which I was hesitant to pay. And when I asked about breakfast in the main house, which is an important part of a B&B experience, I was told that they would bring us out a "breakfast tray".
Obviously they were trying to maintain the "romantic" environment for other guests, but there's nothing unromantic about a family. Our son is very quiet, and likely makes less noise than most adults staying at the inn, and we are respectful people who would never let our son's cries be a nuisance to other guests. We were so incredibly offended that we would be treated like such outsiders at the inn during our stay just for the fact that we had our child with us, that we could not give our money to the Cedar Crest.
Had that policy been listed anywhere on the website or through the reservation process, we wouldn't have wasted our time planning to go here, and could have made prior arrangements with another B&B or hotel before we left. Instead, we had to find accommodations once we arrived in Asheville which was stressful for my wife.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The reviewer never had a confirmed reservation with us. They had submitted a reservation “request” which was never confirmed. We do requests only online to avoid exactly this. We reserve the right to refuse business to anyone. We do not permit young children under the age of 10 at our inn which is stated on our website. They are upset because their opinion differs from our policies, which is not a substantial argument. The review is written by the husband who we never interacted with, I know this because his last statement on the review is the following… “Instead, we had to find accommodations once we arrived in Asheville which was stressful for my wife.” The claims in this are false, we offered her a complimentary upgrade to another room that we could permit a child in and she declined. She also threatened that if we did not give her the room she wanted for cheaper because of her inconvenience she would write bad reviews everywhere… That is illegal and considered blackmail. Seeing that the reviewer was never a paying customer and never had a confirmed reservation, the review was written by someone else other than the person we briefly dealt with and they illegally threatened us with blackmail I kindly request that everyone takes their extremist ways and disregards this "review."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.