This was a very good lesson for us. We booked here because all of the other B&B's within walking distance to downtown that we looked at were sold out. The three questions we didn't ask, but will from now on, will be 1- Is the breakfast time flexible? 2- Is the door between the bathroom and the bedroom a real door?, and 3- Do you offer any snacks in the late afternoon/evening?
We had to make a 9 am opening of the Biltmore to avoid crowds, and also had an early flight home, but the breakfast time here was set for 9, without any chance of moving it up. Other B&B's usually give a 2 hour window for breakfast. Unlike any other B&B we've stayed in, there were no snacks or evening wine offered other than coffee/tea/soda pop. Usually the innkeeper shines when it comes to baking, so we were surprised there were no snacks in the late afternoon. Perhaps this was a cost cutting measure. Lastly, there was little privacy in our room's bathroom, as the door was a translucent plastic accordion door. Getting ice for our drinks was difficult, as the small ice maker was either empty or was turned off. When we brought it to the innkeeper's attention, we were surprised that she didn't offer to get us ice from her own kitchen unless we specifically asked.
On the positive side, the home itself is a large property in a residential neighborhood, and meticulously decorated with British inspiration. The home is very clean. Breakfast was served with lovely china and crystal, though the dishes offered weren't over the top. The common areas are large rooms and are sophisticated and comfortable. Our bedroom was large and comfortable as well. Other guests told us their room in the converted building out back (garage?) was quite narrow.
Walking to downtown Asheville took about 20-25 minutes. The drive to the Biltmore is about the same. Near to highways needed to access the Blue Ridge Parkway. The website led us to believe we could stroll "the gardens," but they were more for looking at than for sitting. Perhaps, in the Spring, it would be more conducive to staying outside.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I'm so sorry to hear that our guest was disappointed with some aspects of her experience here. I apologize truly for that.
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As an Innkeeper here in Asheville these 20 years, I love Asheville, its history, diversity and its wealth of things to do, to see and to taste! Knowing that many of us have little time in our busy schedules to relax and to travel, I understand that we all hope for a travel experience that fits us perfectly. And as a Bed& Breakfast Inn owner, I feel that it is my job to do the best for my guests.
Each Bed & Breakfast is quite unique.That, I believe, is their particular charm. The building may be historic, or it may be new. The location may be central and bustling, or it may be quiet. The decor may be period or modern. The breakfast may be mainly organic(as ours is) or unique in other ways. And many photos and wealth of information about an Inn, including its policies and services, are also available online at almost any Inn's website.
I would be the first to agree that reading an Inn's website closely to learn its policies, including breakfast time, and seeking information about the things that are of particular importance to you are a very good idea. And you can assume, if you have questions or issues that arise during a stay, that the Innkeeper really does want to help his or her guests enjoy their stay. That way, your vacation time will be spent a way that is the most pleasurable and comfortable to you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.