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“Perfect place to stay in Asheville” 5 of 5 stars
Review of Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022   |  
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Ranked #43 of 57 Hotels in Asheville
North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Perfect place to stay in Asheville”
5 of 5 stars Reviewed August 24, 2010

My husband and I always stay here when we come to Asheville. It is withing walking distance to downtown, where you will find fabulous stores and restaurants. It is conveniently located off of 240 and most other Ashville attractions are within a short drive. The staff is always very nice and helpful. The rooms are large and quiet. Highly recommend this hotel for a stay in Asheville.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 25, 2010
Thank you so much for such a kind review! Please let us know when you'll be in town next; hope to hear from you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

Traveler rating
    78
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    129
    59
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Twickenham, London
Top Contributor
116 reviews 116 reviews
40 hotel reviews
Reviews in 63 cities Reviews in 63 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed August 24, 2010

Easy to find, handy for walking round downtown, free wifi and free parking. What's not to like? Rooms are comfortable and for a three star level of accommodation the price was great value.
We stopped one night en-rout from Nashville to Charleston and couldn't fault it.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 25, 2010
We're so glad you enjoyed your stay; your kind words are greatly appreciated. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 23, 2010

We arrived late Thursday evening and were directed to a 1st floor (basement) room. I walked in - smelled mildew and dog - and walked right back out. We were then put in a handicapped room. Complete with hand-rails, raised toilet seat, and a walk-in shower (no tub, but a shower you could roll a wheelchair into). The smell was terrible and the room was just old and dingy - but the hotel was booked up with a wedding - there was nothing we could do at 11:30pm. The next morning, we booked at a B & B for the remaining two nights and had a ball!!!
Customer service was great - but their hands were tied with the lack of vacancy. We would never stay there again nor would we recommend this hotel to anyone else. Shame on you Sheraton.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 24, 2010
Thank you for your feedback; I'm sorry your stay did not go well. Though I am happy you were able to enjoy Asheville. We appreciate your compliments on our customer service but wish there was more we could have done. I hope you'll give us another chance if you're in the area.
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Matthews, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2010

I can honestly say, I was very impressed with the staff at this hotel. They had an answer for everyone of my needs (from the guy in housekeeping who assisted me on getting to the ice machine, to the front desk staff both at checkin and check out). They were very helpful, gave me great info on the area to keep my kids entertained. We visited several placed in the area, including a botanical place and a lake as well as the big Stone Historic Hotel. My kids also loved the pool. The coupon for the Restaurant, didnt made to much sense thought, since you could only use it eat in, and my father wanted to stay in his room, so we couldnt use it. So we paid the full price, Meal wasnt all that!. Rooms were very clean, and loved the beds. Thank you for making our stay enjoyable while visiting around.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 24, 2010
Thank you for such a complimentary review; we're so glad you enjoyed your stay. We also appreciate feedback regarding the breakfast special and apologize for the miscommunication of restrictions. Thanks also for adding photos of your trip. It looks like you all had a wonderful time. We hope to see you again soon!
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Charlotte, North Carolina
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 17, 2010

Two adults and a child shared a room Sat and Sun nights. The rooms are smallish. The beds are very small but comfortable. One night we were able to get a rollaway bed for the child. We requested a change on the location of our room and were given a room at the end of the hall on the 4th floor. It was very quiet. We did not hear much noise from the hall or from the room next door. Elfi checked us in at the front desk and she was so friendly. Every employee we encountered was excellent. The hotel does a great job with customer service.

The room like air freshener when we checked in, but the aroma went away quickly. The room was very clean. Even the 6 year old said how "sparkly" the bathroom was.

The pool had a little debris but we were swimming at the end of the day and there were trees all around. One complaint we had were the pool towels. They are thin low quality hand towels. There is no way you could wrap one around yourself and it took 3-4 for an adult to get dry. The pool is beside the street within view of passers by but there wasn't much car or foot traffic on the street. It really wasn't a concern for us.

Location: the views from the hotel aren't great. The interstate is on one side and the city is on the other. Downtown Asheville is a short pleasant walk away. The traffic from the interstate is noticeable but not annoying. The drive to Biltmore Estate was quick and easy. The hotel was easy to find. The convenience of the location made up for lack of views for us.

Sometimes we had to swipe our room keys many times to get the lock to open but we never had to get them reset. Other reviewers commented negatively on the sink faucets, dark halls and elevator but we didn't find them to be a problem. The hotel only has 5 stories in all. Most of the time we preferred to take the stairs anyway.

The free wireless internet and the TV worked well for us. We found a guide to the tv channels offered but we couldn't find one for the specific shows. There were limited channels for our 6 year old.

All in all, we enjoyed our stay. It isn't the fanciest of hotels but the service was excellent, the rooms were very clean and the location can't be beat.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 18, 2010
Thank you for such a thorough and complimentary response. It is our pleasure to assist you in all aspects of your stay. The concerns regarding the pool and towels have been passed along and we're certainly making an effort to improve. Again, thank you for the extensive review and your kind words; we hope to see you again soon!
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Northern California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 13, 2010

Asheville is one of those towns a visitor wants to walk everywhere. For that I loved this hotel. The wonderful streets of town start at the end of the block. And the folks at the desk. Nice. Multiple computers in the lobby to use for on-line needs. The folks in the bar extremely friendly. The restaurant at night was empty so the food might not be too good. Or too expensive. Or maybe there are sooo many great restaurants in Asheville. The pool was closed (winter) but hotel offers a pass for the Y next door. Even better the Y's pool was better and there's the gym. Its a Starwood hotel so of course the beds were comfy and the fixtures modern. Totally recommend this hotel.

  • Stayed October 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 18, 2010
Thank you for your kind words. Your compliments hare much appreciated by the applicable staff. We invite you and your family to enjoy Chop House during your next stay; we hope to see you again soon!
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Florida
1 review
2 of 5 stars Reviewed August 9, 2010

I stayed at this hotel because of the convenient location to downtown, which IS great. However, our room was seriously wet with moisture and it smelled extremely musty. Overall, the room was very unclean (hair on the towels and all over the bathroom), the sheet smelled very bad. I was on a short stay and they claimed to be booked, so I didn't have time to deal with complaints. They may have placed us in this room because of the fact that we were traveling with our dog, but mind you, we payed $50 extra to accommodate him. I would not recommend staying here or paying extra for your pet to. I felt bad leaving him sleeping on the floor in that room. There are other hotels in the area that are much nicer and allow pets for similar pricing.

Stayed August 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAVL, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, August 18, 2010
I apologize for the condition of the room; both the housekeeping and engineering staff have been notified. We hope you will give us another chance. If you're in the area again, please give us a call so that we can make this experience up to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 57 Hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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