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“Traveling with dogs, location” 4 of 5 stars
Review of Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022   |  
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Ranked #43 of 57 Hotels in Asheville
Blacksburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Traveling with dogs, location”
4 of 5 stars Reviewed May 14, 2013

This was the third time my husband and I stayed in this hotel. We had our 2 goldens with us, so we needed a pet friendly place and the location is walking distance to everything in downtown Asheville. The room was clean and quiet. Nothing fancy, but a great place for the weekend. Plenty of parking. Good value.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 24, 2013
Dear MJHokie,

Thanks for providing your feedback about your recent stay with us and for your continued business! I'm glad to hear you had a great weekend here with your 2 goldens. We hope to see you again soon for another clean and comfortable stay!

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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468 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2013

The Four Points was a great find with all the choices in downtown Asheville. It was conveniently located to shops and eateries. The room was extraordinarily clean and nicely furnished. Did not use the free pass to the YMCA, but opted for an enjoyable run into downtown.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 24, 2013
Dear bundleTravellor,

Wow! Thanks for the great review! I sincerely hope you enjoyed your time here at our location in Downtown Asheville and hope to see you again. Maybe next time you'll be able to make use of our great partnership with the YMCA.

Thank you for choosing Four Points -- Asheville Downtown!

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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Matthews, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 12, 2013

The hotel was very easy to locate and get to, parking is readily available and free (surface lot). They are currently updating their lobby and while I did not see any evident construction, it does look a bit simple and outdated right now. Check-in was speedy and the staff were very courteous.

The room's AC unit worked very well (as in, we did not experience noticeable warm and cold cycles), although the unit fan was loud. It was enough to drown out the TV at low level, but did not prevent us from getting our sleep. The bed and pillows were very comfortable, and this is coming from someone accustomed to a Select Comfort bed. There was no fridge in the room (we did not need one but I understand they can be requested) but there was a coffee maker.

The bathroom is small but clean, although there was no bathroom exhaust fan. Hot showers steamed up the room quickly. There is very little counter space. The tub plug was no longer attached in our bathroom - this didn't prevent us from taking a shower or a bath, but it's a detail that perhaps should not exist to be commented upon.

During our very short stay, we were able to hoof it to Olive or Twist for dinner, and Tupelo Honey for breakfast. The hotel has an attached restaurant, but we wanted to take in the local scene. We also stopped by Tops for Shoes. There were many other places within walking distance which we would have loved to stop by had we had the time. We will be back, however, and would very likely come to Four Points by Sheraton again.

Room Tip: Lobby level is actually the 2nd floor.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 24, 2013
Dear Illiane,

Thank you so much for the kind review! I'm very pleased to hear that you enjoyed a clean, comfortable and convenient stay at our property. I have alerted our maintenance about the tub plug in the bathroom and want to apologize for that inconvenience.

We appreciate your business and look forward to your next visit at Four Points by Sheraton -- Asheville Downtown!

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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Charlotte
Top Contributor
73 reviews 73 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed May 12, 2013

I stayed at the Four Points Sheraton over Mother's Day with my mom and sister. Other hotels in the area were charging up to $200-plus more a night and wanted a two night minimum stay. We booked two queens and had a roll away bed. Some hotels would not allow for a roll away bed in the room, so this was a plus.
Upon checkin, the hotel was pretty busy, but the person at check in was nice, efficient and helpful. The room was basic with no fridge. The pillows were very comfortable and the bathroom clean. This hotel does have the shampoo, conditioner and body wash in pumps attached to the wall in the shower which feels a little impersonal, but I understand why they do it.
We received a good recommendation on what street to start on for shopping. There is an outdoor pool which I thought was heated but was told it was not.
No free breakfast buffet or coffee, but you can order it for your room. All in all, I found it to be a great value and will be back.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 15, 2013
Dear QueenCtyChick,

Thanks for the positive feedback on your recent stay with us! I hope you enjoyed a great Mother's Day weekend here in Downtown Asheville and were able to get some good shopping in! We are in the process of putting mini refrigerators in our rooms but currently we have some available upon request on a first come first serve basis. You can also find some great rates that include breakfast on our website and of course, coffee is always complimentary for our guests each morning. Thanks again for your feedback and we look forward to your next visit!

Regards,

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 12, 2013

We booked this room online-the negotiator site twice now to stay in Asheville. The hotel is the best location- right downtown, walking distance to great shops, restaurants and bars. We were able to walk everywhere. The room was clean and the bed was comfy. Breakfast is not included, but is available in the chop house. We did not try it, but it seemed to be busy in the evenings. The hotel had fresh flowers all over, and lots of wood paneling but seemed a little dated, and they were renovating the lobby while we were there.

Room Tip: We went on the negotiator site and asked for a 3 or 4 star hotel in downtown Asheville the night bef...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 15, 2013
Dear Lilalubean,

Thank you so much for the positive review! I'm pleased to hear that you were able to negotiate a good rate for a comfortable stay at our great downtown location. Hopefully on your next visit you'll get to try breakfast or dinner at our Chophouse! We appreciate your business and hope to see you again in the near future.

Regards,

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 21, 2013

My husband I spent two nights here, and we won't do that again. The hall and room had some weird chemical smell. The faucet in the bathroom kept shutting itself off while I was using it. The rug by the bed had some stains in it I didn't really want to know about. There was one ice machine on a different floor than our room that required our room key to use. The vending machine was broken. The hallway was dark. The only bright spot was the staff--they were universally courteous and kind. Hope they find jobs elsewhere!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 15, 2013
Dear DarkRose23,

Thank you for sharing your feedback regarding your recent stay with us. I'm very sorry about the several issues you experienced and sincerely hope you will give us another chance. I have shared your review with our team so that we can rectify each and every situation you have mentioned. Again, I apologize that your stay did not exceed expectations. Your feedback is very important to us and is not something that will be taken lightly.

Thank you for your business and for the kind comments concerning our staff.

Sincerely,

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Top Contributor
149 reviews 149 reviews
47 hotel reviews
Reviews in 59 cities Reviews in 59 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed April 10, 2013

comfy, roomy clean hotel. really enjoyed our visit. Only wish they could do better on vending machines (coins only). my kind of stay. would definitely stay again. don't think it would be very far to visit the Biltmore Mansion?

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, May 4, 2013
Dear Larryo,

Thank you so much for the great review! We're so glad to hear that you had a comfortable and enjoyable stay. The Biltmore Estate is roughly a ten minute drive from our location and we do sell Biltmore tickets at our front desk. We appreciate your business and hope to see you again in the near future!

Steven Brown
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 57 Hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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