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“Comfortable, low key, great value” 4 of 5 stars
Review of Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022   |  
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Ranked #43 of 57 Hotels in Asheville
Athens, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Comfortable, low key, great value”
4 of 5 stars Reviewed November 22, 2012

I recently stayed in this hotel while on a combined business/pleasure trip. The reviews I had read on tripadvisor were very negative but I went ahead and chose this hotel for two reasons. First the location was very convenient -- walking distance from downtown and across the street from the Renaissance which was hosting the conference that I was attending. Second, the online rate was very reasonable -- just $69 per night. But I was a bit worried as to what I might find.

What I found was a very comfortable hotel with friendly staff and all the basic amenities including free internet. The lobby has a cosy seating area with a fireplace. Based on recommendations on this site, we asked for and got a room away from the highway which I think is a good idea. The room was a decent size, the bed was comfortable.

I had one breakfast in the restaurant. The unlimited continental breakfast was just $6 and included coffee and juice. There were bagels, pastries, cereals, yogurt, granola, oatmeal, fruit, really all you might want. I had ordered a bagel to go for my husband but the waitress let me take a bagel from the buffet instead of charging me for it (which was a pleasant surprise.)

The only negative to report was that there was one time that I smelled cigarette smoke through the vents, but it went away after 15 minutes.

This is a pleasant and great value hotel within walking distance of charming downtown Asheville.

Room Tip: As recommended by others, ask for a room away from the highway.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, January 8, 2013
Hello!

Thank you very much for taking the time to share your review! The feedback we receive is very important to us and your willingness to share is greatly appreciated.

I'm happy you had a comfortable stay at a good value and hope that we were able to exceed your expectations.

Thanks again for choosing Four Points by Sheraton -- Asheville Downtown!

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

Traveler rating
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    129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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  • French first
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English first
Charlotte, NC
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 19, 2012

If you aren't looking for luxury but still want a fairly nice place, this will fit the bill. Check-in staff was friendly and accomodating: we asked for a refrigerator/microwave to be placed in the room and they had it delivered within minutes after we got into the room. Room was clean and served our needs. Hotel sits on the edge of downtown, so you can walk anywhere you want to go: we're not particularly "fit" and we did fine.

Room Tip: Outdoor pool is on the south side of the building and can get noisy in the summer with kids horsing...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, January 8, 2013
Hi!

Thank you so much for taking the time to share your feedback regarding your recent stay with. I'm pleased that you enjoyed our convenient location and that we were able to accomodate your needs. Please come visit us again the next time you're in Asheville for another honest, comfortable, and uncomplicated stay!

We appreciate your business and thank you for choosing Four Points by Sheraton -- Asheville Downtown.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DE & SC
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

I recently stayed here for a night, and I chose it because the price was the best for the location. That being said - it was a great hotel. Clean, updated rooms. Friendly staff. Easy parking. Walking distance to everything downtown. Only negative thing I can think of is that there wasn't an exhaust fan in the bathroom.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 30, 2012
Hi,

Thanks for taking the time to share your review and the great reccomendation! Your willingness to share is greatly appreciated.

We're happy you enjoyed your stay and look forward to seeing you again the next time you're in the area.

We appreciate your business and thank you for choosing Four Points by Sheraton -- Asheville Downtown.

Regards,

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
55 reviews 55 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 12, 2012

Great hotel, very clean and cozy. Since it was cold out it was a little further than I'd rather walk to the local shops and restaurants, but it was only about a quarter mile and parking was only $5 pretty much anywhere you go. This was a great value and the staff was very friendly. I would definetly stay here again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 30, 2012
Hi,

Thank you so much for the positive review concerning your recent stay with us! We're pleased that we were able to accomodate you with a clean and cozy stay.

Thank you for choosing Four Points by Sheraton -- Asheville Downtown. We look forward to having you again for another honest, comfortable and uncomplicated stay.

Regards,

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Statesville, NC
Top Contributor
70 reviews 70 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

I stayed at this hotel for 2 nights with a group from work and found it to be an excellent place to stay. it's about 10-15 minutes from Biltmore Village and the estate, 5-10 minutes from GPI, and a very easy walk to the downtown bars/restaurants/stores. Breakfast in the restaurant was very good and reasonably priced. Every hotel employee I encountered was friendly. The rooms were updated and clean, but it is obviously an older property (which was fine with me because the walls and doors were thicker and I didn't hear much noise even though the highway is right beside the hotel.) The parking is free, and even thou the hotel seemed full, there was plenty of parking available. The YMCA next door is free to hotel guests, though there was a small but adequate fitness center (2 treadmills, one elliptical, one recumbent bicycle, mats, and weights) in the hotel itself. I would highly recommend this hotel as an economical alternative for your "base camp" for Asheville adventures.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 21, 2012
Hi,

Thanks for taking the time to share your recent experience with us. We appreciate your kind words and positive review!

I'm pleased that you enjoyed our location and the amenities we have to offer. We do have a partnership with the YMCA behind us which allows our guests free use of their facility. This can be a great alternative to the 24 hour fitness center we already have on property. Thank you for mentioning!

Thank you for your business. We hope you choose Four Points by Sheraton -- Asheville Downtown again for your next Asheville base!

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 27, 2012

We spent 3 nights for a leisure trip to Asheville and this hotel did not disappoint. Location is perfect, right downtown in walking distance to great restaurants and bars. The hotel was clean and nice and the staff was very friendly. Nothing negative at all to report.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 13, 2012
Hi,

Thank you so much for sharing your recent experience with us. We value your feedback and your willingness to share is greatly appreciated!

I'm pleased that you were able to enjoy our convenient location and everything that Downtown Asheville has to offer. Please do not hesitate to visit us again for another honest, comfortable and uncomplicated stay!

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 27, 2012

Booked a room here back in the summer for a one night stay to catch a concert at The Orange Peel (great place itself). Found this place through a 3rd party site when looking for rooms. Price was pretty good compared to others for level of quality and location. It was easy to get to off of interstate 240 as well as getting back on the interstate when we left the next morning. This is a pet friendly hotel, and we did have a pair of folks staying in the room beside ours that had two dogs, but we didn't notice a smell, hear the dogs, or anything else. Front desk staff was friendly and helpful. There is a decent restaurant/bar in the hotel. As others have said, parking is free and is within walking distance of the downtown attractions. We walked to and from The Orange Peel and everything was fine. I would definitely consider it again if we go back up for a one or two night stay, especially if we were planning on walking to somewhere downtown to avoid cabs or finding a dd. If we were staying for longer I would look in to a courtyard or residence inn type of place, but that's just our personal preference for longer stays.

Our room and bathroom was clean and they had a mini fridge waiting for us as we had requested prior to arrival. We didn't notice any of the noise from the freeway that I had read in other reviews before booking even though our room was on that side of the building. We did have the air conditioner running on low as we are used to an air purifier at home for white noise anyway. Overall, I would recommend it to anyone as long as you don't mind a pet friendly hotel.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 13, 2012
Hi,

Thank you for providing your feedback about your summer stay here! We appreciate your business and any recommendations you may give.

I hope you will consider us again for your next visit to Downtown Asheville.

Regards,

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 57 Hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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