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“Convenient location” 4 of 5 stars
Review of Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022   |  
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Ranked #38 of 58 Hotels in Asheville
Scottsdale, Arizona
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
“Convenient location”
4 of 5 stars Reviewed October 11, 2012

Nice upscale hotel with all the amenities. Professional and friendly staff. Very clean and comfortable. Easy walking distance to many downtown attractions and restaurants. Plenty of spacious parking. Good WiFi for my tablet. Good in-house bar/restaurant but also many great choices close by in downtown.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 13, 2012
Hi,

Thanks for your feedback! We're pleased to hear that you had a clean and comfortable stay and your willingness to share is greatly appreciated.

We thank you for your business and hope to have another opportunity to provide you with an uncomplicated stay with us in the future.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Suffolk, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 10, 2012

I would give the Four Points 3.5 stars if I could because it is a little better than average. The property is older and could use a renovation, but it isn't a dump by any means. It's a great base from which to explore the downtown area as it is a short walk to Pack Square, Lexington Street, College Street, Broadway, the Grove Arcade and the various restaurants, shops and galleries located there. You also have access to the YMCA located behind the hotel during your stay which is a nice benefit. The room is clean and the king bed was comfortable, but not outstanding, kind of like the hotel itself. In-room Wi-Fi is complimentary with no charges for access or usage. The room is quiet as far as outside noise and I did not have any trouble getting a good nights sleep (unlike my experience at the modern and newer Indigo Hotel where the road noise was awful), although the AC/heating unit was quite noisy when it was running.
The staff was friendly and knowledgeable about the area and the attractions. They were very accomodating- I have seen other reviews bashing the staff but I did not have any complaints while there with my wife for a long weekend. Check in and check out was smooth and easy. It is also very convenient to the interstate as the entrance to I-240 East is right next to the hotel. The bottom line is that if you are looking for a clean, comfortable room with no frills in downtown, this is a reasonably priced option.

Room Tip: I would avoid rooms near the elevator, which seemed noisy- we stayed in a room overlooking the pool...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 13, 2012
Hi,

Thank you for taking the time to provide your feedback regarding your recent stay with us. We appreciate your kind words and sincerely hope you enjoyed your time here.

I apologize that the A/C unit was noisy for you. I will notify our maintenance team concerning the issue.

Thank you for your business and for choosing Four Points by Sheraton -- Asheville Downtown. We hope to see you again in the near future for an honest, comfortable and uncomplicated stay.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgecrest, California
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 6, 2012

This hotel seems to have it all. A friendly, professional staff, clean, comfortable rooms and a great location. Asheville is very walkable and for access to resaturants, shops and more I was very pleased with the Four Points. I would recommend it and would stay there again when visiting the area.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 1, 2012
Hi,

Thank you for taking the time to provide your feedback! We're happy that you were pleased with your stay and we appreciate any recommendations.

Thank you for your business and for choosing Four Points by Sheraton -- Asheville Downtown.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 6, 2012 via mobile

This hotel has a good location in downtown Asheville, but common areas need updating. The phone in my room didn't work so I couldn't communicate with font desk or anyone else in the hotel. Hallways and elevators were hot and dingy, and staff was sloppy. I arrived early, before check in time, and (at ate staff's request) I left my phone number for them to call me when my room was ready -- they never did.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 1, 2012
Hi,

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity.

I would hope that you would give us another opportunity to provide you with the convenient, stress-free and satisfied service that will exceed your expectations.

Once again, thank you for staying at Four Points by Sheraton -- Asheville Downtown and we appreciate your feedback.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 4, 2012

We pulled into town off the Blue Ridge Parkway without a place to stay. Opened my AAA book and this was one of the starred Downtown hotels. We went with it and it worked out fine. The room was clean, somewhat modern, nice flat screen tv. Bed was comfortable. Didn't hear much noise from the other rooms. The elevator broke while we were there, but we were only one flight up so not the worst thing to take the stairs. We had breakfast one morning, it was ok but nothing special for the money.
One interesting thing of note was one of the hotel managers came up at one point and knocked on the door to see if we were smoking pot in the room. We weren't but someone in the hall obviously was. They were nice enough about it, but it was odd.
The best part of the hotel is the location. We had no problem walking downtown, a 5-10 minute walk to Grove st market and all the downtown galleries, restaurants and shops. Made it nice not to have to get back in the car after a full day of driving.

Room Tip: Our room faced the freeway, but the insulation was so good on the windows we didn't hear the car...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, November 1, 2012
Hi,

Thank you for taking the time to provide your feedback regarding your recent stay with us! We appreciate your business and we're pleased that you enjoyed our good location with all that Downtown Asheville has to offer.

I apologize about the issues we had with our elevator during your stay. I hope you consider us again the next time you pull off the Blue Ridge Parkway into town.

Regards,

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 3, 2012

After along drive Tennessee through the smoky mountains needed to stop for the night , just happened upon four points googled it from the parking lot looked at photos nope not for us . Ten minutes later looking at options for a lot more money decided to stay ! Pleasantly surprised rooms are clean bed is comfortable , would stop in again ! Would also eat at the chop house but beware the food to me is very salty but good

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, October 16, 2012
Hi,

Thank you for the review! I'm pleased that you decided to stay with us despite the photos you looked at. We strive to have the finest in guest service and accomodations and are happy that you were pleasantly suprised.

We hope to see you again the next time you find yourself driving through the Smoky Mountains.

Thank you for your business!

Steven Brown - Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lookout Mountain, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 1, 2012

This location was great for walking to downtown (minutes). The staff always knew exactly how to help us find where we wanted to go. Also had fun, even off the beaten path suggestions, for things to do, places to eat (even late night). It was the most affordable hotel we found near downtown. The rooms were fine, clean. I didn't notice any negatives, though it was mostly just a bed and shower as we were not in the room much at all. Bartender was also great in the attached The Chop House--a real pro. No breakfast, but coffee in room and in lobby. Can purchase in attached restaurant, but in Asheville you want to go OUT for breakfast. Yum! Fun town!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, October 16, 2012
Hi,

Thank you so much for taking the time to provide your comments. Your comments regarding our staff are very encouraging and we appreciate that!

Thank you for your business and choosing Four Points by Sheraton -- Asheville Downtown for your recent trip to Asheville.

We hope to see you again in the near future.

Steven Brown - Guest Service Manager
Four Points by Sheraton -- Asheville Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 58 Hotels in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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