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“great location - Biltmore area” 5 of 5 stars
Review of Homewood Suites by Hilton Asheville- Tunnel Road

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Homewood Suites by Hilton Asheville- Tunnel Road
3.0 of 5 Hotel   |   88 Tunnel Road, Asheville, NC 28805   |  
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Ranked #6 of 57 Hotels in Asheville
Hershey, Pennsylvania
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“great location - Biltmore area”
5 of 5 stars Reviewed January 6, 2013

First time stay at Homewood Suites & will stay again. Stayed 4 nights- November - Biltmore Package, to tour Asheville & Biltmore at Holidays. Minuets (15-20 at most) away from downtown Asheville & the Biltmore Mansion. Many - walk to - eateries in the area, Cracker Barrel, Olive Garden, Applebys, fast food & very nice grocery store.
Our Queen suite, 5th floor was lovely, 2 very spacious rooms, very clean. Kitchen area - nice size with full size fridge, set-up for 4 people , dish washer - clean staff did your dishes. Sitting area w/TV & DVD player. Bedroom - large area very nice, comfortable beds & nice bedding. Parking in the back of bldg, very well lite, card access to bldg. Elevators - 2 nice size, NO issues.
Front desk Staff - very helpful & knowledgeable of the area, any questions I had on how to get somewhere, they gave me little cards with directions. Also, were able to purchase Trolley Tour tickets at the front desk.
Breakfast was good,very nice dining area. I would advise to go early.
It was a very enjoyable experience.

Room Tip: Queen suite,higher floor & corner
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for staying with us while visiting Asheville with your family during the Holiday Season. We are happy you enjoyed our hotel's central location, the clean and spacious suite, the service we provided to you during your stay and our hot full breakfast. We look forward to seeing you again on a future visit.
Warm Regards,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 reviews from our community

Traveler rating
    490
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed January 5, 2013

I stayed there for several months Spring 2012. The front desk staff was great. The breakfast was very good with numerous choices. Gym was nice and well-equipped. It is very close to downtown Asheville. I generally prefer to stay at Homewood Suites for my business travels because it is almost like being in a small apartment. My main problem here was housekeeping. I had my room cleaned twice a week and would leave a sizeable tip each time. I returned early one day to see the tip removed but the room not cleaned. The housekeeper later came and she nonchalantly did a quick clean of my room. In another instance, my dirty kitchen towel(stained from spilled soup) was re-folded and left as if it was clean and washed. I called to complain about this and received no response from the head of housekeeping though she would leave messages for me that housekeeping had to clean my room every few days according to State rules when I did not allow access. I still plan to stay at Homewood Suites chain just not this one in the future.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for choosing to stay with us while staying on business for an extended period of time in the Asheville Area. We are glad that you enjoyed the service provided by our Front Desk team, our varied breakfasts, our recently updated fitness by Precor Fitness Center and our central location. I am sorry about the housekeeping service failures that you experienced and apologize that it had a lasting impression with your stay. We hope that when you are in our area again, you will consider staying with us again.
Sincerely,
Troy Ferguson - General Manager
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NC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

I have stayed at the Homewood Suites in Asheville for both business and pleasure. The staff is very friendly and accommodating. They serve a great breakfast in the morning and dinner in the evening. It’s great to have a bedroom that closes off from the kitchenette and living room. I would highly recommend staying here for a short or long stay.

Room Tip: I have stayed in many rooms here and all are great.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for staying with us for business and leisure. We appreciate your warm comments about our hotel and the service we have provided you, and your recommendation for fellow travelers. We look forward to seeing you on a future visit.
Warm Regards,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2013

We stayed for two nights at this hotel. We found it clean, the staff helpful and location was great for visiting the Biltmore house, shopping, dining out and was only 35 minutes from the local ski slopes. They do not have roll a way beds at this location, which was a little bit of a snag for our visit, because we felt like the pull out sofa bed was a little too small for a 12 year old and a 7 year old to share. So, just keep that in mind when booking for a family. Breakfast was a little bit of a circus, b/c the hotel was booked up. I would recommend going earlier, rather than later. All in all, great value, kind staff, great location.

Room Tip: I would say a family of four with growing kids should consider the two bedroom suite, with the pullo...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for staying with us while visiting the area with your family. We appreciate your kind words about the hotel's cleanliness and central location. I am sorry we do not have rollaway beds, but our two queen one bedroom suites have two queen size beds in addition to the sofabed, which might work better for you for a future visit. Thank you for sharing your experience and we hope to see you again when your travel plans include the Asheville Area.
Sincerely,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2012

We choose this hotel for its convenience to downtown... there's a tunnel road to the business district that allows you to avoid the highway. Since this hotel allows guest to have pets, we suffered mild allergies during this stay from previous visitors... suggest requesting a room that has had no pets, if you are sensitive. The buffet breakfast was average, with tasteless, lukewarm foods. Though the suites offers mini-kitchens so you have the option of preparing your own dining choices.

Room Tip: Request a room above first level and pet free.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for staying with us while doing business in the Asheville Area. We do not allow pets in our hotel, and am sorry if there was something that bothered your allergies during your visit. I am sorry about your feelings about our breakfast. We try hard to serve varieties that change daily of quality food, and apologize you were not pleased with what was offered. Thank you for sharing your comments and we hope to see you again.
Warm Regards,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW HOLLAND
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2012

Stayed here for 5 nights and enjoyed all the amenities the hotel offered. Very clean and quiet. Nice breakfast every morning with a diferent menu each day. Not the typical waffle machine breakfast. Also, a light dinner was offered during the weekdays with complimentary wine and beer. This was especially nice after being tourists all day. We didn't have to leave the hotel for dinner.
Room was very spacious with comfortable beds. For early 4:30 am risers the ajoining living room and kitchen was a perfect place for early morning coffee and TV while late sleepers were not disturbed.
Thank you Homewood Suites for a great stay!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for being our guest while traveling with friends. We are glad that you had a great time during your visit and were able to enjoy our breakfast, our dinner with drinks and the one bedroom style suite that you stayed in. We appreciate your taking the time to share your experience and hope to see you again soon.
Sincerely,
Troy Ferguson - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 5, 2012

stayed here in Sept 2012 for four nights - we have stayed in Homewood Suites before and find them very good, clean, comfortable, friendly staff. This hotel has a shuttle service so we used this every night to go to a restaurant - meant my husband who was our driver was able to have some wine with dinner too. We enjoyed a glass of wine compliments of the hotel before we went out - Hotel dinner too early for us. We thoroughly enjoyed the walking food tour of Asheville - only 12 people so has to be booked in advance. We spent a day driving from Asheville south on the Blue Ridge Parkway to Cherokee then across the Smoky Mountains to Gatlinburg and home on the highway to Asheville - all we saw was trees, trees and more trees. We spent a whole day at the Biltmore Estate - highly recommend this to everyone. We aslo did the trolley tour of Asheville. Would highly recommend a visit to Asheville and the Homewood Suites.

Room Tip: ask for a quiet room away from the road
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, January 15, 2013
Thank you for staying with us while visiting the mountains of Western North Carolina. We are happy you enjoyed your stay, our courtesy shuttle service, the wine from our Dinner with beer and wine, and the many things to do in the area. We look forward to seeing you again on the next time you come to visit the Asheville Area.
Warm Regards,
Troy Ferguson - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Asheville- Tunnel Road

Address: 88 Tunnel Road, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#8 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Asheville- Tunnel Road 3*
Number of rooms: 94
Official Description (provided by the hotel):
Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our grand fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary dinner and drinks. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Asheville Hotel Asheville
Homewood Suites Asheville
Homewood Asheville
Asheville Homewood Suites

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