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“More than we expected!!” 5 of 5 stars
Review of Homewood Suites by Hilton Asheville- Tunnel Road

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Homewood Suites by Hilton Asheville- Tunnel Road
3.0 of 5 Hotel   |   88 Tunnel Road, Asheville, NC 28805   |  
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Ranked #6 of 57 Hotels in Asheville
Port Edwards, Wisconsin, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“More than we expected!!”
5 of 5 stars Reviewed June 16, 2012

I can't recommend this hotel enough. Family of five the one bedroom two queen suite was perfect. The breakfast and complimentary light dinner was a great value for us. Also free beer and wine was nice to relax with while watching the kids play in the pool. Very clean also friendly staff. It was a wonderful treat to stay here for three nights in JUne 2012.

Room Tip: We had the one bedroom two queen suite with full kitchen and living room with pull out sofa room 601...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, July 9, 2012
Thank you for staying with us while traveling with family in the Asheville Area, and for sharing your warm comments about your stay. We are glad that you enjoyed the spacious suite, Breakfast, Dinner with Drinks and our indoor pool and spa. We hope to see you again the next time your travel plans include the Asheville Area.
Warm Regards,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Mr-Trip55
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 14, 2012

We stayed for five days in May. The price was very reasonable the staff was great. My only small grip is that the HVAC was quite loud

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, July 9, 2012
Thank you for staying with us and for sharing your comments. We are happy that you enjoyed your stay and the service we provided you, and are apologize you felt the HVAC was noisy. Thank you for being our guest and we hope to see you again soon.
Sincerely,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales UK
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 14, 2012

We stayed just one night as a stop over and were really pleased with our room. Check in was excellent. We had a one bedroomed suite and as there were 6 of us , so we had to also use the queen sofa bed, which my husband found a little uncomfortable. I found it fine and slept good.
We had an end suite which had side windows looking out to the mountains and the front windows looking down onto the parkway.
The evening meal was adequate and a nice bonus as we didn't have to go out looking for a restaurant. We arrived just before the end so it was quite busy. The breakfast was good but again quite busy.
I would recommend the Homewood suites here in Asheville as it was vey good value overall.

Room Tip: Ask for a room facing towards the mountains
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, July 9, 2012
Thank you for staying with us while stopping over. We are pleased you enjoyed the check-in experience, the view from your suite, our Evening Dinner with Drinks and Breakfast. Thank you for your recommendation and we hope to see you again soon.
Warm Regards,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2012

Great room with super bed, great kitchen, nice living area. The ONLY negative is the road noise from Tunnel Road and I-240 (short-lived). We enjoyed this stay.

Room Tip: Get a room on the I-240 side (opposite from front) and up high.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, June 18, 2012
Thank you for staying with us on your recent visit to the Asheville Area. We are glad you were pleased with the comfort of your Suite. I apologize for the road noise you experienced and am glad that it occured short lived as at night Tunnel Road is usually very quiet. Thank you for sharing your experience and we hope to see you again soon.
Sincerely,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, South Carolina
Top Contributor
156 reviews 156 reviews
31 hotel reviews
Reviews in 81 cities Reviews in 81 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed June 11, 2012

Having never stayed at a Homewood Suites before, we had no expectations when we checked in. We were pleasantly surprised and delighted when we opened the door to our suite to find a spacious, clean and comfortable large room. Our stay was for three nights, and we took advantage of their breakfasts, as well as their dinners for each day. The staff in the dining area were very, very efficient in making sure the food area was always well-stocked and kept clean. They made certain the tables were cleared and made ready for the next guests to arrive in the area. Each day, when we would return to our suite, we always found it clean and tidy; a credit to the housekeeping staff. It's very obvious, every attempt is being made by the entire staff, to give their guests the best care and service while staying at the Homewood. We would highly recommend this be your hotel of choice while staying in the Asheville area; you won't be disappointed!!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, June 18, 2012
Thank you for being our guest while visiting the Asheville Area, and for sharing your warm comments about your stay with fellow travelers. We are happy that you enjoyed the spacious Suite, Breakfast & Dinner with Drinks and the service provided during both, and the care that our Suitekeepers provided during your stay. We hope to see you again soon.
Warm Regards,
Troy Ferguson - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 9, 2012

This was a great place to serve as our home base while we vacationed in Asheville. Downtown was only minutes away, and the staff was extremely friendly. Our suite was clean, spacious, and well-lit. The bed was comfortable and noise level was low.
The breakfast was delicious and varied. We didn't take advantage of the dinner service, but it did look good! We had a problem with one of the TVs the first evening, but the maintenance guy came in and replaced it immediately. The hotel also has free DVDs to loan, so we were able to stay "home" and enjoy a movie after a long day. We will definitely stay here again on our next trip to Asheville.

Room Tip: First floor rooms may be noisier than upper floors.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, June 18, 2012
Thank you for staying with us on your recent vacation. We are pleased you were able to enjoy our central location, friendly staff and the comfort of your Suite. We are happy you got to stay "home" and watch a movie one night to relax. Thank you for your feedback and we hope to see you the next time you plan on vacationing in the Asheville Area.
Sincerely,
Troy Ferguson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 5, 2012

I will start off by saying that I have stayed in numerous Homewood Suites. This one was clean, front desk very courtious, pool clean (and we non swimmers can breathe in the pool area). By this I mean that the humidity level is great. My grandchildren loved the workout room with TV's with individual earphones (furnished by the hotel), it also was very well kept. Now I will get to the parts that I did not like. First off, I called and asked for a 2 bedroom suite. To me that means 2 bedrooms plus the living area. To them it meant 1 bedroom with 2 beds and living area. Well, I was upset as we had our two grandchildren with us and I had told them they had there own room. The next great thing is that they have the AC fixed so that it would only cool to a certain temp. Also, the breakfast left a lot to be desired. No waffle machine (in the hotel), didn't have french toast as some of them do on different days. The fruit, that was cut up seemed to be frozen fruit. Eggs, the 3 mornings that we ate there, always had something mixed in them, as did the hash brown potatoes. I would give this hotel a 5 as it was in a great location. Within walking distance to Olive Garden, Applebees, Burger King? and several others. But the bedroom issue and the Breakfast kept me from that. I will say that I would not stay there again if I were to take my grandchildren. Also the rooms were smaller than other ones that I have stayed in. And we were in a corner room.

Room Tip: Cannot give a tip on that. I know we were next to the weight room and it wasn't very noisy.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, June 18, 2012
Thank you for staying with us during your visit with your grandchildren to the Asheville Area. We are happy you enjoyed our location, found your Suite clean, our Front Desk friendly and were able to enjoy our pool and spa area with your grandchildren. I apologize if you were led to believe that we have any two bedroom suites at this property. We do not and I am sorry that we failed to communicate that to you prior to your arrival. I also apologize for your feelings about our Breakfast selection. We try to vary the selections to not have the same items day after day, but alway try to accomodate plain egg requests. Thank you for letting us know of your concerns and thank you again for staying with us, we hope to see you again soon.
Warm Regards,
Troy Ferguson - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Asheville- Tunnel Road

Address: 88 Tunnel Road, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#8 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Asheville- Tunnel Road 3*
Number of rooms: 94
Official Description (provided by the hotel):
Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our grand fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary dinner and drinks. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Asheville Hotel Asheville
Homewood Suites Asheville
Homewood Asheville
Asheville Homewood Suites

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