We were here during the month of June. You have to enter through the main gate that also goes to the Biltmore Estate in order to get to the Inn. We must have arrived at just the right time as we did not have a wait, but I could see that this may be an issue at other times. We were able to check in even though we were early. We had a package for the Estate tour, and Legacy of Land Tour, valet parking and the buffet breakfast.( I enjoyed the Legacy of the Land Tour okay, but it was not really all that great. I think it is a relatively new tour as they seem to be slightly pushing info about it. The shuttle drivers can give you just about all the same information) The room and bathroom were not large but they were extremely nice. I would have liked more outlets by the desk for all our electronics.We did not have a view ( insert sad face here) but since we were not in the room that much it was okay. The views from the porches and dining areas were spectacular. The shuttle runs every thirty minutes to all the places on the estate grounds which was why we chose to stay here - after traveling to North Carolina we did not want to drive any more! EVERYONE was friendly, knowledgeable and helpful. The service all over the hotel was first rate! ( My husband said at these prices they SHOULD be nice- but come on - I have stayed at other expensive places and they are NOT nice, haven't you?) The food was all fantastic. There is not much to do at night here or on the grounds but we were so tired every night that that was not a problem. I would recommend this place to friends!