The hotel is in the center of the Biltmore estate. Shuttle buses take you to the Vanderbilt's home, the wine tasting area and to the Antler Village which has shopping, sports activities, restaurants, etc. The rooms are nicely appointed and the rooms have a safe for you valuables. The breakfast buffet is very extensive and relatively inexpensive. Dinners are quite pricy with small portions but the atmosphere is very nice.

This really is a very beautiful property. Every member of the staff I interacted with were very friendly and helpful. Getting around the resort using the estate shuttle service provided is easy. Breakfast at the Inn was very good, whether getting the buffet or ordering off the menu.

Furnishings and appointments in the room were nice. The room itself was a typical hotel room, nothing special. Stayed in a Premier King room. Bathroom was small, shower stall very small and not laid out well. Sound insulation was not very good, could hear guests and their dog in adjoining room.



We were lucky to be at the Inn on New Years Eve. Impressive fireworks display at midnight.

Access to Biltmore House and a visit to the Candlelight Christmas Evening were included in our package. As guests of the Inn we were able to skip the entry line and walk right in. A nice perk.

Today we went for breakfast at the Inn and the hostess, Christina, made us wait to sit for twenty-five minutes with hungry children. She asked for ID prior to sitting and she was inconsiderate of the people that had to wait. It took longer than room service. We had to take medication and since we were with an empty stomach, it let to my children vomiting. Nobody staying at the hotel should have to wait for twenty-five minutes for breakfast and nobody should be asked for ID room key on arrival.

My husband and I have been to many 5 star resorts throughout the world. This was the most enjoyable stay. Starting with the hotel staff...everyone went out of their way to make this a wonderful experience. Everyone on the property...including the hotel and the grounds was helpful, friendly, always smiling and ready to answer any question you might have.

Our room was nicely appointed and a good size.

We had our breakfasts and dinners in the dining room. Again, excellent service and outstanding food.