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You added Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall to your Saves list
Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall
2.5 of 5 Hotel   |   845 Brevard Road, Asheville, NC 28806   |  
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Ranked #17 of 58 Hotels in Asheville
Certificate of Excellence 2014
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Amazing”
5 of 5 stars Reviewed January 26, 2014

My 17 year old and I stayed here for 2 nights mid January 2014. We drove all day in monsoon like rain, so it was a welcome oasis for us to pull up to a sheltered entryway and walk into a welcoming lobby with a fireplace. The girl behind the front desk was very friendly, she was on the phone when we arrived, but we were more than happy with the assorted teas and coffees and cookies to sample !! We were given an upgrade from the room I had booked on the internet, we were moved into a king suite. Awesome !! I am extremely picky about where I stay and never stay anywhere without positive reviews. I was so happy with the room. It was one of the cleanest hotels I have stayed in. We had a microwave/frig (and they both worked !). The bed was amazing, and even more amazing....the shower !! Loved both.
Parking was satisfactory, we were right off the interstate, and 5 minutes away there was a grocery store.
We travel to Asheville frequently...I will stay here every time we go back.

With that said, there are a couple things I would request. First, our room overlooked the interstate and I could hear traffic all night. Will request room on the opposite side next time.
Second, our room was extremely hot ! Couldn't figure out how to adjust, but finally turned on AC for a bit and then heat for the night...still pretty warm !
Third, the breakfast is free, but not very tasty. Eggs and sausage could definitely use some improvement !!
Otherwise, this is a top notch hotel and will DEFINITELY return !!

Room Tip: pick a room AWAY from the interstate !
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, January 29, 2014
Thank you for staying with us and for the "Amazing" review. We're so glad you and your son enjoyed the tea and cookies. Please request a room on the back side of the hotel and the 3rd floor has the most recent AC / HEAT, though we are in the process of updating throughout the hotel. We do hope to see you soon.
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419 reviews from our community

Traveler rating
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    34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Earlysville, Virginia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 20, 2014

Nice hotel, with great desk staff. We only spent one night on our way to TN, but enjoyed Asheville and the Biltmore, and had a great night stay. Hotel was very clean and very quiet.
We did not enjoy the bed pillows...and we really did not like the free breakfast, but it was free.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, January 21, 2014
Thank you for staying with us, and we're glad you enjoyed the visit to the Biltmore estate. We are very sorry that our pillows and breakfast was below your expectations. We do have pillows that are not so soft and our breakfast is different daily, on a 4 day rotation. We hope you will stay with us again on your next visit to the Asheville area.
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South Carolina
Top Contributor
139 reviews 139 reviews
25 hotel reviews
Reviews in 60 cities Reviews in 60 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 16, 2014

We stay almost exclusively at CI&S when we travel and only once have I been displeased. This was not such a case. I got exactly what I expected, a non-smoking hotel (though I do wish they didn't allow people to sit on the porch and smoke, which I then have to walk through to get to and from the car) and friendly people and a clean and comfortable non-pet room.

I must say, when I saw "Housekeepers Wanted" on the big sign out front, I was a bit concerned. But I found no problems with the upkeep. The only real problem was that the heater kept starting and stopping all night long (and I turned it as low as possible without being off to try to limit that). It was exceptionally cold, but I didn't think it should have taxed the system quite that much.

Anyway, all in all, it was a fine place to stay. I'd recommend it.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, January 21, 2014
We thank you for your review and concerns.Once in awhile we have a housekeeper leave for one
reason or another and we have to replace them, so that we can offer you the cleanliness you deserve. We are in the process of replacing the heating / air conditioning units and we're sorry that was a problem.
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Springfield, Ohio
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 14, 2014

This place was super clean, the beds were amazingly comfortable, big screen TV, coffee, fridge, & microwave in room. The shower had excellent pressure & soft water. Excellent hot breakfast. The staff was very friendly & accommodating. Room includes 10% discount at the excellent Stone Ridge Restaurant 2 blocks away. All this for an amazing price. We will bookmark this hotel.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, January 15, 2014
Thank you for your wonderful review. We are certainly glad we could accomodate you with all our amenities. We hear so many great reviews about Stone Ridge restaurant and we're glad they didn't disappoint you. Our staff and I hope to see you again.
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Marietta, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 22, 2013

Beds were comfortable and the rooms were clean. Staff was friendly and breakfast was decent. Only issue was with the eggs which were rather processed like egg beaters instead of freshly cooked from actual eggs.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, December 26, 2013
Thank you so much for staying with us. So sorry the weather was not too good , but glad you could find something for the family to do a the Fun Depot. Hope you'll come back and stay with us again, and we hope for better weather.
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Tucson, Arizona
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 18, 2013

Stayed here while visiting the Biltmore. Staff working desk were nice. Always had cookies in the lobby. Free breakfast was very nice. We got a room that is actually two rooms so everyone could sleep in their own bed. Worked out really well having two bathrooms also. Would stay again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, December 19, 2013
Thank you for your review. We appreciate you choosing our hotel for your stay. We're also glad that you enjoyed our cookies and our breakfast. We look forward to your next visit.
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Ajax
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 29, 2013

The location, just off I-26 works well for travellers (15 min. drive from Biltmore Estate). Front desk, breakfast room, and housekeeping staff are all friendly. Our room was comfortable, well appointed, and quiet. A shame that the mall across the street is all but empty -- hopefully, it will be resurrected as an outlet mall.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review, December 4, 2013
Thank you for your comments and for staying with us. We look forward to your return visit when in the area.
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Additional Information about Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall

Address: 845 Brevard Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Wheelchair access
Hotel Style:
#5 Family Hotel in Asheville
#20 Romantic Hotel in Asheville
#21 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall 2.5*
Number of rooms: 57
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Also Known As:
Country Inn And Suites Asheville At Biltmore Square
Country Inn & Suites Asheville At Biltmore Square Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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